1 / 15

Interpersonal and Communication Process

Interpersonal and Communication Process. … or how we communicate with one another. Overview. In this presentation we will cover the following: Active Listening Skills Eye contact, posture, and body language Paraphrasing, clarifying, and verifying perceptions

pippa
Download Presentation

Interpersonal and Communication Process

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Interpersonal and Communication Process … or how we communicate with one another

  2. Overview • In this presentation we will cover the following: • Active Listening Skills • Eye contact, posture, and body language • Paraphrasing, clarifying, and verifying perceptions • Empathy, summarizing, and minimizing distractions • “I” Statements • Feel • Event • Resolution • Following this presentation you will be asked to practice these skills. • Be sure to follow along using your ‘Student Handout.

  3. Active Listening… • When you are telling your friend a story, how do you know they are listening?

  4. Active Listening Skills • Active listening skills are those behaviors that tell someone who is talking that you are listening to them. • There are two main categories of active listening skills: • Body Position • Language

  5. Body Position - Eyes • When you are talking to someone, how do you know they are listening to you? • Eye contact is very important for active listening. • Humans communicate a lot with their eyes, therefore if the eyes are wondering it is probably a sign that the mind is not paying attention. • Too much of a good thing: make eye contact but don’t stare!

  6. Body – Body Language • What is the “closed off” body posture? • Crossed arms indicate that the listener is not receptive to the speaker or the conversation. • Positive body language: listener facing speaker, open posture, relaxed, smiling, and head nodding.

  7. Language - Paraphrasing • Repeat after me… paraphrasing is the act of restating someone’s words back to them. • Paraphrasing shows you are listening. • Paraphrasing shows your understanding of what the speaker was saying. • So what is paraphrasing?

  8. Language – Verifying Perceptions • “Let me get this straight…” • This is a common format for a verifying perceptions sentence. • Verifying perceptions is used by a listener when they are confused by the speaker and they want to make sure they are following the conversation. • It also gives the speaker feedback. • What are other ways you have tried to verify perceptions when listening to your friends?

  9. Language – Clarifying • Clear as mud… • Sometimes conversations can get confusing. • “So and so did such and such which lead you know who to say you don’t even want to know what!” • Clarifying sentences can help you, the listener, lay it all out for the speaker to make sure everything is clear. • In normal, clear conversations, clarifying can just make sure that you and the speaker agree.

  10. Language - Summarizing • In conclusion… • Summarizing brings the main ideas into clear focus, and ends a conversation. • Does not bring new ideas out. • Someone summarize what we have learned so far… • Don’t get too excited, we still have some learning to do…

  11. Language - Empathy • Do you have a friend who is just really bad at listening to you and understanding how you feel? • We would say that they are not very empathetic. • Not ‘pathetic’! Empathetic!! • This means that they do not recognize and connect with your feelings and emotions. • So like the kid outside the principal’s office, you don’t think that anyone is listening. • How do you show empathy with your friends?

  12. Language – Minimize Distractions • “Hang on would ya? I’ve got a call…” • How many of you have been interrupted by a friend who wasn’t paying attention to you? • How does a situation like this impact you? • Minimizing distractions is more than just cell phones, and making eyes with another classmate while a friend is talking. • It has to do with hearing and respecting the other person. • What distracts you from a conversation? • How might you minimize these?

  13. “I” Statements • How do you feel when someone picks on you? • You probably started your answer off with, “When I am picked on I feel…” • This is what we call an “I” statement. • These statements always begin with “I.” • These statements help to convey your feelings without offending the opposing party. And they really work! • There’s a general formula for “I” statements…

  14. Use the formula in #1 to construct a sentence of your own. It’s easy! “I feel _(feeling)_ when you _(event)_ because _(impact on you)_ .” “I feel silly when you ____ because ____.” “I feel silly when you dress up as a clown because ____.” “I feel silly when you dress up as a clown because you trick me with your electric hand thingy.” “I” Statement formula

  15. Summarizing • Ok now… finally… try summarizing! • What have we learned so far! • We are now going to partner up to practice these skills.

More Related