1 / 17

2011 Annual Performance Review

2011 Annual Performance Review. Tom Nosack, Performance Analyst City of Vancouver, Washington May 16 th , 2011. Agenda . Community Strategic Indicators - 2010 Report Summary of Changes Trends and Analysis Changes on the horizon Performance Snapshot Workshops

polly
Download Presentation

2011 Annual Performance Review

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 2011 Annual Performance Review Tom Nosack, Performance Analyst City of Vancouver, Washington May 16th, 2011

  2. Agenda • Community Strategic Indicators - 2010 Report • Summary of Changes • Trends and Analysis • Changes on the horizon • Performance Snapshot Workshops • Timeline of presentations • Changes on the horizon

  3. Citizen designed • Staff produced • No numbers, charts • Six outcomes, each with eight measures • Healthy, Livable & Sustainable • Transportation, Mobility & Connectivity • Financial Health & Economic Vitality • Accountable, Responsive Government • Safe & Prepared Community • Active, Involved Community www.cityofvancouver.us/strategicindicators

  4. Strategic Indicators: Economy & Safety are the drivers www.cityofvancouver.us/strategicindicators

  5. Star means data comes from community survey

  6. Community Strategic Indicators -Trends • Community is more active in many ways • Residents generally satisfied with service levels although some core services are degrading • External financial conditions: still negative • City is managing the financial situation well • Quality of life: noticeable erosion by early 2010 • Perception of safety is good, but crime is up • Traffic safety was a high point

  7. Community Strategic Indicators -Future • Reduce time and effort to populate data • Reset some goals where appropriate • Communicate more, improve context • Survey focus: Should it be how well we meet expectations or satisfaction? • Adjust indicators with public input…

  8. An Emerging Issue: The Community vs Management View of Information • Community (Informational) Outcomes & Indicators • Used to inform the public, inform strategic directions • Tend to focus on annual (or longer) trends • Often include a more complete view of the processes • Organizational (Management) Outcomes & Indicators • Used to inform decisions, manage the organization • Annually, quarterly, monthly • Focus on our part of the process • Time intensive

  9. Issue Example: EMS Response Indicator: Emergency Medical Response time • Organization view: Department response time • Time from departmentnotification to arrival of theirfirst unit (only our specific unit responses) • Community view: Total community response time • Time from initial call to 911 center to arrival of any help on scene

  10. Business Plans: Near term hold on new work • Positives about business plans • Departments understand their businesses better • Quantify deliverables, outcomes desired, key processes • Plan for the future based on the expected environment • Nearly all direct services have completed one, many others • Negatives: • Very time intensive • Depend on a relatively stable future to be effective, and that is not the case now • Resources not available to work Business Plans and evolve to BI over next two years; One needs to be “on hold”

  11. Annual Performance Reporting “Snapshots” • 2011 Presentations: • May 16 – Public Works (Today) • June 13 – Police • July 11 –Law & Fire • Future of Performance Reporting: • OracleBusiness Intelligence: a leap • Dramatically reduce effort for basic data • Timely, data-informed analysis & decisions

  12. Questions? Tom NosackPerformance AnalystCity of Vancouver, Washingtonphone: (360) 487-8474Email: Tom.nosack@cityofvancouver.us "In the absence of clearly-defined goals, we become strangely loyal to performing daily trivia until ultimately we become enslaved by it." - Robert Heinlein

More Related