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2011 Public Works Performance Review

2011 Public Works Performance Review. Brian Carlson, Director May 16, 2011 Based on end-of-year data for calendar year 2010. Organizational Overview 2010 Changes Performance Measures & Analysis 2010 Major Accomplishments 2011-2012 Key Initiatives & Priorities

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2011 Public Works Performance Review

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  1. 2011 Public Works Performance Review Brian Carlson, Director May 16, 2011 Based on end-of-year data for calendar year 2010 City Performance Project

  2. Organizational Overview 2010 Changes Performance Measures & Analysis 2010 Major Accomplishments 2011-2012 Key Initiatives & Priorities 2011 Upcoming Workshops Questions & Discussion Agenda 2 City Performance Project

  3. We provide City residents, businesses and other customers with a wide range of essential public facilities and services that are safe, efficient, environmentally sensitive and cost effective. … What We Do – Our MissionVancouver Public Works – Serving Our Community 3 City Performance Project

  4. We serve our customers through advanced planning, quality design and construction, proper operation and maintenance, open dialogue, and active outreach. … What We Do – Our MissionVancouver Public Works – Serving Our Community 4 City Performance Project

  5. Our work supports and enhances our community’s vibrant quality of life. What We Do – Our MissionVancouver Public Works – Serving Our Community 5 City Performance Project

  6. Public Works Services and Programs Drinking Water: Engineering, Production, Distribution and Maintenance Wastewater: Engineering, Collection, Treatment and Maintenance Surface Water/Drainage/Watershed Management: Engineering, Operations and Maintenance, Groundwater Protection, and Greenway/Sensitive Lands Team Utility Billing and Customer Services 6 City Performance Project

  7. Transportation Transportation Engineering Design and Development Review Traffic Engineering Traffic Safety, Signals and Street Lighting Operations and Maintenance Street Repair, Snow Plowing/De-icing, Signs and Striping Pavement Management Construction Management and Survey Public Works Services and Programs 7 City Performance Project

  8. Equipment and Fleet Maintenance All City vehicles, including Fire and Police Solid Waste and Recycling Water Resources Education Center Urban Forestry Asset Management Grounds and Parks Maintenance City properties, includes Rights of Way and Cemeteries Public Works Services and Programs 8 City Performance Project

  9. Organization OverviewVancouver Public Works – Serving Our Community Public Works DirectorBrian Carlson PIO, Loretta Callahan Operations and Maintenance Terry McClure Design and Construction Engineering Dan Swensen Capital Planning, Finance and Asset Management Bill Whitcomb Environmental Resources Rich McConaghy 9 City Performance Project

  10. Major conditions that affected Public Works: Recessionary impacts Consolidations and reorganizations Layoffs and retirements Shift from growth mode to asset preservation and replacement mode 2010 Changes 10 City Performance Project

  11. Performance Goals (Outcomes) Key goals are being met: We provide infrastructure and service to supportthe community’s needs and growth. Our infrastructure and facilities are well managed. We provide good value and are fiscally responsible. 11 City Performance Project

  12. Outcome:We provide infrastructure and services to support community needs and growth * Includes Federal Stimulus Grant $ 12 City Performance Project

  13. Outcome:We provide infrastructure and services to support community needs and growth 1 Average days to complete * New in 2005; data shown is for2005 13 City Performance Project

  14. Outcome:We provide infrastructure and services to support community needs and growth 14 * New for 2009; 2009 = 86.5 ** New for 2008; 2008 = 34 City Performance Project

  15. Outcome:We provide infrastructure and services to support community needs and growth • 2010 Analysis • City remains well positioned with available Utility capacity to provide service at anticipated growth demands. • Wastewater treatment volumes reflect modest growth. • Water demand decreased significantly in 2010 (weather). • New water and wastewater customers, and development review activity, are significantly down from previous peaks, but appear to have stabilized at this time. • Transportation capital expenditures are temporarily buoyed by Water Front Access project, but expected to drop to less than $0.5 million per year after 2013 as projects ramp down. • Pavement Management effort remains a primary focus. 15 City Performance Project

  16. Outcome:Our infrastructure, facilities and operations are well managed 16 City Performance Project

  17. Outcome:Our infrastructure, facilities and operations are well managed 22010 based on new PMS scoring in Hansen *Data shown is for 2005 17 City Performance Project

  18. Outcome:Our infrastructure, facilities and operations are well managed • 2010 Analysis • Permit, regulatory and audit results are maintained at 100 percent compliance. • Pavement condition continues downward trend • Traffic accidents with injuries on the decline due to various reasons – integration projects, safety corridors, etc. • Solid Waste working steadily toward goal of 50 percent recycling; big Blue Recycling Carts and commercial efforts providing positive results. 18 City Performance Project

  19. Outcome:We provide good value and are fiscally responsible 19 City Performance Project

  20. Outcome:We provide good value and are fiscally responsible * Data shown is for 2005 20 City Performance Project

  21. Outcome:We provide good value and are fiscally responsible * Not a performance measurement for those years. 21 City Performance Project

  22. Outcome:We provide good value and are fiscally responsible • 2010 Analysis • Water/Sewer/Drainage Utility rates well below peer group averages • Solid Waste Utility rates trend with peer group averages • Labor costs continue to rise, creating upward trending of per unit-of-work costs • Overtime costs are stable and well managed; less than 2.5% of total salary costs • Manager/supervisor to staff ratio at 1:8.4 22 City Performance Project

  23. 2010 Major Accomplishments • Includes … • Reorganization and strengthening of Public Works focus • Recalibration of workload and service levels – continuing process • Continued efforts to increase use of technology to enhance and expand customer service • Operations and Merger Agreement with CRWD approved • Funding of Pavement Management Program consistent with Council policy in place for 2011-2012 23 City Performance Project

  24. VMC Title 14 Update – Water & Sewer VMC Title 11 Update – Streets & Sidewalks Waterfront Access Project Other Utility and Transportation Capital Projects Pavement Management Program Transportation Funding Water, Sewer, Drainage and Solid Waste Utility Rate Reviews 2011-2012 Key Initiatives and Priorities 24 City Performance Project

  25. 2011-2012 Key Initiatives and Priorities • Stormwater NPDES Permit Update • Sewer Comprehensive Plan Update • Regional Sewer Initiative • Countywide Coordinated Water Plan • Utility Customer Assistance Payment Program • Train Horn Quiet Zones • Service Delivery and Level of Service Reforms and Changes • Community Involvement & Volunteerism 25 City Performance Project

  26. 2011 Upcoming Workshops • Pavement Management (5/23) • Transportation and Utility Capital (TIP 6/6) • Countywide Coordinated Water Plan Update • Sewer Connection Incentive Program (SCIP) • Water/Sewer/Surface Water/Solid Waste Rates • VMC Title 14 Update - Water & Sewer • VMC Title 11 Update - - Streets & Sidewalks • Regional Wastewater efforts 26 City Performance Project

  27. Questions & Discussion 27 City Performance Project

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