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Pragmasys Consulting

At Pragmasys we provide technology and business process consulting services to enterprise and mid-sized companies, with a focus on Microsoft Dynamics CRM, Siebel and ERP systems. We specialize in large and complex implementations where customers want to leverage CRM as a strategy to transform their businesses. <br> We provide customized solutions with which we can deploy industry specific functionality by leveraging the customization provided by the robust platform.

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Pragmasys Consulting

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  1. PragmasysTurning Customers into Fans

  2. About Pragmasys

  3. Introduction Pragmasys Consulting is a boutique firm specialized in the Customer Relationship Management. Offering an exclusive blend of consulting and technical expertise to improve business productivity, increase C-SAT and reducing IT complexity by bringing existing applications and systems together into a single unified framework that supports the reuse of existing applications and data. Pragmasys

  4. Pragmasys Strengths CRM & Analytics Focused Company Extensive Knowledge of Insurance, Banking, Retail, Services, Automotive industry Delivered more than 35+ Enterprise CRM Projects successfully in 5 years 90+ MS CRM consultants, one of the largest in India 100 % reference able customers Global Presence – Pune, New Delhi, Mumbai, Chicago

  5. History and Growth • 5 Offices in 4 Cities (3 India + 1 USA) • 90+CRM professionals • 5 Overseas Customer • Consulting COE • Rated as one of the best MS CRM Vendor based on Microsoft C-Sat Survey • Rated as Best IT SME (CRM) by Silicon India Developed expertise across Telco, Automotive, Insurance &Banking sectors • Launched Insurance and Banking Solution built on MS Dynamics CRM • Successfully Deployed insurance Solution with Two insurance Customer • Debt Free turned profitable • Executed 7 Enterprise CRM Project • Formed Dedicated ISV Team 2015 2013 2014 • Signed 4 long term Enterprise CRM Deals • Recommended By Gartner for MS Dynamics CRM in APAC region • 50+ Team Size • Expanded presence in 9 different industry verticals 2011 2012 • Expanded Footprints in 5 Different industry verticals • Grown to Team Size of 35 Consultant 2010 • Company Formed • 5 member team • Executed 2 CRM Projects

  6. Awards and Recognition • Featured in Siliconindia – Best SME CRM Company • One of the highest CSAT rating in APAC region • Featured as recommended partners in APAC for MS Dynamics CRM • Featured in Accelerate India program as MS Dynamics CRM Insurance Solution Implementation Partner

  7. Solution Offerings • Turn Key Implementation Implementation Advisory / Strategy Complete implementation of CRM / BI packaged application starting from Requirements analysis, design, development, testing, training and deployment Be the “Know-How” source of customer to monitor the CRM implementation project carried out by any other IT company. This is more of expert services and audit work to bridge the knowledge gap the customers implementing CRM applications have within their organization. SAS • Software as a service. We also offer subscription model option to our customers where they can pay per user per month instead of buying hardware and software upfront. Customers line Mahindra Two wheelers and BMW India are enjoying our solutions in subscription model. CRM Consulting Services • To define efficient and effective CRM processes and evaluation the right software solution, creating RFP, Vendor evaluation • ISV Solutions • AMS CRM solutions specific to industry verticals / functional modules built on top of Microsoft Dynamics CRM product. Pragmassurance, PragmaBanco, PragmaSurvey are some of the solutions we have developed. Reliance Life is using Pragmassurance, Kaya is using PragmaCMS, Tata Technologies is using PragmaSurvey. Application management services. A typical lifecycle management of the application in terms of support to end users, fixes and enhancements in the application.

  8. Key Enablers Objectives CRM Enablers • Dashboards & KPIs • Lead Performance • Campaign Performance • Sales Pipeline • Service Reports • Performance Visibility • Improve Revenue & Customer Management • 360 degree customer view • Analytic capability for insight into real time & historical data • Better relationship organization • Closing more business in less time • Consistent and efficient Customer Service • Productivity Improvement • Efficient & Effective Sales force • Scheduling appointments, managing to-do lists, prioritizing leads, track due dates • Accessibility & Mobility

  9. Customer Centric Approach Improve Measure • Collaboration across offices, braches, contact centers and multiple service operations team • Customer Experience, satisfaction and Retention • Efficiency and Productivity • Average Resolution time and adherence with Turn-Around-Time • Employee productivity • Customer complaint analysis • Customer Feedback CRM - 360º View of Customer Streamline Empower Compliance • Service Operations • Turn Around Time and efficient end-to-end request tracking • Customer Information Insight • Process Automation across multiple interfaces • User experience • Data Management • Deployment Architecture • Auditing

  10. Our Experience Services, Automotive and Manufacturing BFSI BFSI Travel & Retail Telecom

  11. Consulting COE 14 15 Functional / Architectural Trusted Advisor Customers Focused Team Average Exp. 15+ Years Select Clientele • CRM Strategy and Road Map • Sales & Customer Service Effectiveness • Business Intelligence • IT Enabled Transformation • Process Consulting • Architecture & Design Review • License Advisory • Security and Risk Assessment • Integration Advisory All logos are IP of respective firms

  12. References 100% Reference-able Customer base 100% Customer retention Across Industry Experience Reach of more than 50,000 CRM Users Strong consulting experience

  13. Success Stories - MS CRM Implementation

  14. Case Study : Life Insurance Reliance Life Insurance: Reliance life is one of the largest life insurance company in Indiaand is part of Reliance Capital group companies. Solution Business need to integrate all its locations (800+ branches and 2 contact centers) and customer touch-points including IVR, portal and branches on a centralized enterprise platform. RLIC depended heavily on its legacy CRM system. But this was only a transaction platform with restrictions on scalability. Solution Implemented : Pragmassurance(ISV solution) based on MS Dynamics CRM. • Result • Improved productivity and efficiency • Built-in validations and synchronized workflows • Centralized data availability from all touch-points and collaboration among teams • Reduces Turn-Around-Time • Controlled and monitored workflows, integrated information flow and a 360-degree view of customers • eliminates manual hops and process gaps • Impact on Customer Retention • - Query time shorten by as much as 20 percent Client Speak “Our move to Microsoft Dynamics CRM is successful. It directly enhances employee productivity and efficiency, and this will improve customer retention in the future. Pragmasys made the transition much smoother and helped mitigate risks.”

  15. Case Study : General Insurance Liberty Videocon: Joint Venture between one of the worlds leading insurance company and leading business group in India. Started Indian operations in 2012 Result Rapid Phased implementation – First phase GO-Live in less than 3 months Using Pragmassurance more than 70% of Customer Service processes were mapped using its OOB functionality and its integration framework was used to seamlessly integrate CRM with Core insurance and other web applications Customer 3600 is helping team understand it customers and provide world class service Solution Business Led initiative focusing on best practices to accelerate gestation of new business. Business to Go live in less than 3 months – strong focus on user adaptability, business processes and integration with different applications and flexibility to adopt to changing due to green field operations. Solution Implemented : Pragmassurance(ISV solution) based on MS Dynamics CRM. Client Speak “Partnering with Pragmasys for our CRM initiative helped us in multiple ways – adopt best practices, strong domain expertise, before time delivery and above all a very committed team.”

  16. Case Study : Health Insurance Religare Health Insurance: also known as RHICL is part of Religare group which is into multiple businesses. Solution Completely business driven project who wanted CRM to be very much aligned with there company strategy. Complex client servicing processes, online Sales process and CTI integration amongst the other standard CRM functions. Result Successfully completed Sales, Service modules with integration with Core Insurance application and Multiple other systems in 4 Months. Customer Service framework was highly appreciated having capable of of aligning itself with complex business requirements just using the flow set as master data Analytics – Trends, forecast and dashboards helped business track there performance at each level Client Speak “Pragmasys team help us create our CRM roadmap and delivered the solution before time.”

  17. Case Study : Capital Markets Religare Capital Market: RCM is an Asia and India focused Capital Markets platform, recognized by clients and independent agencies alike for the quality of its research and execution.  • Result • Successful delivery of required functionality resulting • Customer 360 Degree • Integration with trading platform • Managing Customer interests - region, sector & stocks • Communication triggers • Easier user adoption • Ensure compliance • Strong analytics – Dashboards & Reporting • Reduced TCO Solution To have streamlined processes for client empanelment, corporate access and client servicing (sales). CRM application was envisaged as competitive advantage tool and not just a transactional system. It was aimed primarily at improving the client experience by using the right information at the right time there by increasing the revenues. Client Speak “We are extremely happy with the dedication and hard work shown by the team towards this release. This has ensured we deliver every mile stone on time ”

  18. Case Study : Automotive BMW, India: Worlds leading luxury automakers Solution To have a world-class CRM solution as part of Customer Experience Management strategy. CRM system should help Company and its Partners (Dealership Network) Sales, marketing and Customer service team provide services meeting the brand expectations Need to scalable and dynamics to meet business requirements • Result • With the successful delivery company is able to deliver • High Customer Satisfaction • Consistent process across its dealership network • ON-Time Customer follow ups • Effective forecasting • Complete visibility of Customer • Strong Analytics and Reporting • Used by more than 600 users of BMW and its Dealership Client Speak “I feel proud that I have an opportunity to work with such a wonderful team. I would like to take a moment to thank each one of you for your remarkable contribution and dedicated effort to make this project a success”

  19. Testimonials Leading Insurance Company “I am extremely delighted to announce that we have gone live with the first phase of CRM. The project is been appreciated by all vertical across the company and its partner network. Partnering with Pragmasys for our CRM initiative helped us in multiple ways – adopt best practices, strong domain expertise, before time delivery and above all a very committed team. I would like to thank you and your team for the excellent support you have extended for the project to be a success.” Leading Capital Market Company “I am extremely happy with the dedication and hard work shown by the team towards this release. Pragmasys’ Business domain knowledge and deep product expertise of Pragmasys team helped RCM in building competitive advantage and not just a transactional system.” Big 4 Consulting Company “We really appreciate your insights and experience in the implementation of MS– CRM project and look forward to taking the relationship forward to the next level and working with you to jointly serve other clients in the future.Pragmasys Team not only showcased its rich knowledge of the application but also went above and beyond to ensure the successful completion of the project.”

  20. For Inquiry & Details Pune - Office 1 Pragmasys Consulting LLPSargam Tower, Plot #2,Neelkamal, Karvenagar,Pune 411 052Phone # : +91 020 69000770 US Office Pragmasys Consulting LLP1100 Jorie Blvd. #153 Oak Brook, IL 60523 630-4181603 Pune - Office 2 Pragmasys Consulting LLP,4th Floor, Gopal House, Near Kimaya Hotel,Karve Road,Pune – 411038Phone # +91 020 25441724 Mumbai Office Pragmasys Consulting LLPB wing, 4th floor,412, DamjiShamji Corporate Square,Laxmi Nagar, Ghatkopar EastMumbai 400075Phone # : +91 022 25004023 Delhi Office Pragmasys Consulting LLP1503, Modi TowersNehru PlaceNew Delhi 110019Phone # : +91 011 41576966 For Details: Email Us: connect@pragmasys.in or connect@pragmasys.us http://www.pragmasys.us http://www.pragmasys.in/crm-solutions

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