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Understanding Service Calls and Content Details in SAP Business One

Customer service is an important part of acquiring and retaining customers. As a popular ERP solution for small businesses, SAP Business One enables improvement in the efficiency of customer service calls using the phone.<br>

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Understanding Service Calls and Content Details in SAP Business One

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  1. Understanding Service Calls and Content Details in SAP Business One Praxis Info Solutions Pvt. Ltd. Mob. 91-8805025518 www.praxisinfosolutions.com marketing@praxisinfosolutions.com www.praxisinfosolutions.com

  2. Customer service is an important part of acquiring and retaining customers. As a popular ERP solution for small businesses, SAP Business One enables improvement in the efficiency of customer service calls using the phone. Why are Phone Calls Important in Customer Service? A customer service call helps business enterprises in - Delivering the best customer service. Tracking common complaints of customers. Providing resolutions to customer issues. Manage Service Calls in SAP B1 Customer support executives can manage service calls in SAP B1 by - Retrieving the customer history, warranties of products, and service contracts quickly. Assigning the service call to the correct salesperson. Recording all service call-related activities. Monitoring the quality and performance of service calls. How does SAP B1 Stores and Manages Service Calls and Content Information? Customer service teams can organize details of each service call. The header section contains: - Customer details - Customer complaint details -Relevant service call information -The agent that the customer had previously spoken to www.praxisinfosolutions.com

  3. Create a customer service ticket to store service-related tasks and assign resources to it. Benefits of using SAP Business One for managing the customer service calls An easy way to retrieve service-related information and manage customer service calls. Monitoring of business expenses. Providing access to open service calls to sales teams. Generating and analyzing service calls. SAP B1 provides tabs for managing service calls – 1.General Tab 2.Business Partner Tab 3.Remarks Tab 4.Activities Tab 5.Solutions Tab 6.Documents Tab 7.Resolution Tab 8.History Tab 9.Scheduling Tab 10. Attachments Tab SAP Business One has many functionalities for improving the quality of customer service. www.praxisinfosolutions.com

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