Leadership and safety...

1. Leadership and safety... still not connected SAFEmap

2. Canada Canada CIS Countries USA Bishkek Vancouver Guatemala Brazil Brazil South Africa Australia Chile Sao Paulo Brisbane Pretoria Santiago Global Clients Perth SAFEmap Offices

3. The Pacific Island Paradise “Rudga Rudga Tenfo”

4. Leadership and safety

5. September 2008 to date Random to sites, via MCA ‘Leader group’ – 600+ The view from the top…

6. R4 Risk ‘Mindset Matrix’ 2. Rational 4. Reliable Systemic 1. Reactive 3. Righteous Random Intrinsic/Value-driven Extrinsic/Results-driven

7. Rational Righteous Reliable Reactive

8. 74 Righteous Reliable

9. The view from the bottom…

10. Now 80 000+ Australia Asia USA Canada Latin America Africa Russia/Eastern Europe

12. 1999-2009

13. Now 25 268 Australia

14. SURVEY GROUP NUMBERS

15. “A safe culture is an informed culture. An informedculture can only be built on the foundations of a reportingculture. And this, in turn, depends upon establishing a justculture. Which can only come about if people have trustin their leaders” James Reason What is a safe culture? Committed Informed Reporting Just Trust

16. Righteous Reliable

17. 8. Management is genuinely serious about safety. Management doesn't really care about safety.

18. Informed Reporting Just Trust? Righteous Reliable

19. 7.You can trust management in this company. The managers in this company cannot be trusted.

20. Righteous Reliable

21. 11. I can trust my supervisor. I don't have a lot of trust in my supervisor.

22. Informed Reporting Just? Trust Righteous Reliable

23. 17. When you break a safety rule, you will be treated fairly. People are often treated unfairly for safety transgressions.

24. Righteous Reliable

25. 25. If you work safely, you will get recognition for it. Working safely is seldom rewarded.

26. Informed Reporting? Just Trust Righteous Reliable

27. 19. If you raise a safety concern, someone follows up very quickly. If you raise a safety concern, you often hear nothing of it again.

28. Informed? Reporting Just Trust Righteous Reliable

29. 100 80 60 Net Positive/Negative Response 40 20 0 Contractors Operators Supervisors Specialists MidManager SenMan 32 Australia 2005-8 32. People around me generally comply with safety rules. I know people break safety rules to get jobs done.

30. Committed?  Informed? X Reporting? X Just? X Trust? X 

31. Righteous Reliable

32. Innovative • Strive for reliability • “What if?” scenarios • Continuous reform • Leadership all levels • Actively seek new ideas • Actively manage change • Messengers rewarded • Failures prompt review • Flexibility of operation • Integrated operations • Consistent self-shock • Searching for truth EXPLORERS SETTERS • Progressive • Active leadership • Plans widely known • Two-way communication • Behavioural tracking • Accountability understood • Empowerment • Regular peer reviews • Range of emergency responses catered for • Strategic focus Benchmark STRIVERS • Vigorous • Audit systems • Risk Management • Systems thinking • Advanced metrics • Improve consultation • Safety planning • Participation systems • Clarify/refine objectives Leader group STRAGGLERS • Protective • Inspections • Develop risk systems • Target zero • Improve Measures • Improve communication • Develop action plans • Monitorprogress • Clarify objectives Workers STRUGGLERS • Reactive • Deal “by the book” • Conform to rules • Reactive • Repair not reform • Information rejected • Responsibility separated • New ideas = problems Our systems STARTERS • Exposed • In denial • Messengers shot • Whistleblower sacked • Protection of power • Information hoarded • Responsibility shirked • Failure punished • New ideas crushed PERCEPTION OF MANAGEMENT Distrusted|Accepted| WorthyCredibleBelieved| Trusted APPROACH TO PEOPLE Sanctioned|Directed| Encouraged| Partnered | Empowered| Championed

33. A mindful, heartless mine…

34. 10 May 1995 Night shift

41. 800 ft down

42. “…but that is impossible!”

45. 31 sec

46. Mina sabaskati lo makalianenabaleka lo muntuena as ifa.

47. Leadership and safety... connected SAFEmap

48. “When was the last time you saved someone’s life?

49. Simple Unexpected Credible Concrete Emotional Story line

50. The myth of ‘awareness’ “…remember to be mindful of risk all the time” Think safety! think of the possibility of accidents all the time” “…expect the unexpected…”