Teamwork

1. Teamwork

2. Synergy – Action Plan • Define the problem • Their Way • My Way • Brainstorm • High Way

3. Making Groups WorkYour Guide To College Success – by Santrock & Halonen • The Stages of Effective Groups • Planning the Task • Introduce group members and purpose of meeting • Agree on goals and objectives • Create a plan for working together efficiently • Set criteria for success • Complete the Task (of the day) • Deal with conflict as it arises • Evaluating the Results • Schedule more meetings or how to contact each other

4. Failing to do the groundwork Establish ground rules Failing to involve all members Specify useful roles Tolerating off task behavior Ask for concentrated effort Coping with coasters Clarify expectations Running out of time Plan a process calendar Avoiding conflict Legitimize difference of opinion Play devil’s advocate Common Problems in GroupsYour Guide To College Success – by Santrock & Halonen

5. Turning a Group Into a TeamCommunicating in Small Groups 7th ed. By Beebe & Masterson • “All teams are small groups, but not all groups operate as a team” • Teams: • Have clearly defined team member responsibilities • The rules and expectations of how the team operates are clearly spelled out • Goals are explicitly clear and specific • Usually develop a clear way of coordinating their efforts; teams discuss and practice how to work together

6. Characteristics of an Effective TeamCommunicating in Small Groups 7th ed. By Beebe & Masterson • A clear, important, interesting goal that inspires • Results driven structure that doesn’t tolerate ineffective meetings or busywork • Competent team members that know what they are supposed to do and how to do it • Unified commitment • Collaborative climate • Has high standards • Effective leadership (not necessarily 1 leader)

7. Characteristics of Effective Team MembersCommunicating in Small Groups 7th ed. By Beebe & Masterson • Experience • Problem solving ability • Openness • Supportiveness • Action oriented • Positive personal style • Motivated, patient, enthusiastic, friendly, and well liked

8. Listen effectively Understand roles and responsibilities Actively contribute to the group Ask clear questions Establish and maintain rapport with others Be sensitive to people with different cultural background Use clear, concise, accurate, and professional language Give clear and accurate instructions Help resolve conflicts Important Skills for Group and Team MembersCommunicating in Small Groups 7th ed. By Beebe & Masterson

9. Group Problem Solving CompetenciesCommunicating in Small Groups 7th ed. By Beebe & Masterson • Problem Oriented Competencies • Define the problem • analyze the problem • Solution Oriented Competencies • Identify criteria for acceptable solutions • Generate solutions (brainstorming) • Evaluate solutions

10. Group Problem Solving CompetenciesCommunicating in Small Groups 7th ed. By Beebe & Masterson • Discussion Management Competencies • Maintain task focus • Manage interactions (don’t monopolize conversations, and draw the quieter members into the discussion) • Relational Competencies • Manage conflict (focus on issues, information, and evidence rather than personalities) • Maintain climate (support and encourage)

11. RolesCommunicating in Small Groups 7th ed. By Beebe & Masterson • Roles in the group may depend on what is being done at that moment. Is the group working on a task, brainstorming, etc. • People can assume several roles during a group discussion • Roles change between groups as they are worked out jointly between you and the group

12. Group Task RolesCommunicating in Small Groups 7th ed. By Beebe & Masterson

13. Group Task RolesCommunicating in Small Groups 7th ed. By Beebe & Masterson

14. Group Task RolesCommunicating in Small Groups 7th ed. By Beebe & Masterson

15. Group Task RolesCommunicating in Small Groups 7th ed. By Beebe & Masterson

16. Individual Roles (the anti-help)Communicating in Small Groups 7th ed. By Beebe & Masterson

17. Individual Roles (the anti-help)Communicating in Small Groups 7th ed. By Beebe & Masterson

18. Roles That Hurt The Group • If you find that a group member is taking on a role that hurts the productivity of the group, it needs to be addressed with that person.

19. Conflict Management • Type of Conflict - Misunderstandings • Ask others what they mean by terms or phrases they use • Make sure environment is supportive if misunderstandings occur • Seek first to understand then be understood (active listening)

20. Conflict Management • Type of Conflict - Disagreement • Keep discussion focused on issue, not personalities • Use facts to support your point, not opinions or emotional arguments • Use a problem solving approach • Define the issue, analyze, brainstorm solutions, evaluation solutions and then finally pick the best one • If appropriate is there a way to compromise? • If there are several issues tackle one at a time • If possible postpone a decision until research can be done.

21. Conflict Management • Type of Conflict – Personality Clash • Encourage active listening • Return discussion to key issues • Try to turn the discussion into a problem that has to be solved instead of a conflict someone has to win • Lower your voice and speak more calmly, but not patronizingly • Develop rules or procedures that permit differences of opinion

22. Keep in Mind for Community Service Paper • What roles have you been playing in the groups this quarter? • What Individual Roles were at play in groups you’ve been in and how were they dealt with so that work could still be accomplished? • What characteristics of an effective team did your group have? What characteristics of an effective team member that you had? • When conflict arose in the group, how did you and your group deal with it?