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How to win your friends and be happy. Dale Carnegie. If you want to gather honey, don’t kick over the beehive. Don’t criticize, condemn and complain Benjamin Franklin – “I will speak ill of no man and speak all the good I know of everybody”– American ambassador to France
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How to win your friends and be happy Dale Carnegie
If you want to gather honey, don’t kick over the beehive • Don’t criticize, condemn and complain • Benjamin Franklin – “I will speak ill of no man and speak all the good I know of everybody”– American ambassador to France • Any fool can criticize, condemn and complain- and most fools do.
Carlyle– “A great man shows his greatness by the way he treats little men” • ‘Father forgets’ – W.LivingstonLarned
The big secret of dealing with people • give honest and sincere appreciation • Only way to get anybody to do anything is – making them want to do it • Dr.John Dewey—The desire to be important • The only way to influence people is to talk in terms of what the other person wants • Difference between appreciation and flattery
He who can do this has the whole world with him. He who cannot walks a lonely way • Arouse in the other person an eager want
Do this and you’ll be welcome anywhere • Become genuinely interested in other people • greet on their birthdays • greet people with animation and enthusiasm
How to make people like you instantly • Make the other person feel important and do it sincerely • unselfishness required • Disraeli– “Talk to people about themselves and they will listen for hours”
A sure way of making enemies and how to avoid it • Show respect for the other person’s opinions. Never say “ You are wrong”
The high road to reason • Begin in a friendly way
The secret of Socrates • Get the other person saying ‘Yes, Yes’ immediately
How to get cooperation? • Let the other person feel that the idea is his or hers
How to criticize – and not be hated for it? • Call attention to people’s mistakes indirectly • Use ‘and’ instead of ‘but’
Talk about your own mistakes first • Talk about your own mistakes first before criticizing the other person
No one likes to take orders • Ask questions instead of giving direct orders