Verizon Wireless as a Learning Organization

1. Verizon Wireless as a Learning Organization Bellevue University Javon Annie Oh, MSM 620

2. AGENDA • Marni Walden • What is a Learning Organization • Why Change is Necessary • Learning vs. Training • Examples of VZW as a Learning Organization • Goals and Challenges • Leadership Development

3. VERIZON WIRELESS EVP & COO • Marni Walden • Executive Vice President and Chief Operating Officer • 20 years experience in the wireless industry • Area President • Vice President and Chief Marketing Officer

4. LEARNING ORGANIZATION • “A learning organization is an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights” • -David A. Garvin

5. CHANGE IS NECESSARY • “If the rate of change on the outside exceeds the rate of change on the inside, the end is near.” • - Jack Welch

6. TRAINIG VS. LEARNING • Training – Instances • Product or Process • Beginning • End • Done • Learning – On going • Culture • Appling Skills • Business Better

7. VERIZON WIRELESS VLSS 3 Verizon Lean Six Sigma 1 NPS Net Promoter Score 2 Ideas at Work Get ideas from employees.

8. GOALS & CHALLENGES • GOALS • Deliver shareholder value • Grow Revenue • Cost Structure • Satisfy customers • CHALLENGES • Employees • Commitment • Engagement

9. LEADERSHIP DEVELOPMENT • Execution • Think • Broader • Strategic • Communication • Innovation

10. Closing