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CONVERSATIONAL INTERFACES: HERE ARE THE PHASES OF TECHNOLOGY!

The conversation chatbot abounds on the Internet, and virtual assistants are in our smartphones or the new smart speakers. There are also conversational agents we run into when calling customer service. And, above all, what there is cocoa of terms and concepts.<br><br>We have already known about this conversational intelligence. To clarify the levels of the conversational interface that exist, it is necessary to look at the intelligence behind them. The CTO of IBM Watson, the supercomputer and cognitive intelligence platform, Rob High proposes to make a distinction in three technological phases.<br><br>More Details:- https://www.senseforth.ai/conversational-enterprise/<br>

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CONVERSATIONAL INTERFACES: HERE ARE THE PHASES OF TECHNOLOGY!

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  1. CONVERSATIONAL INTERFACES: HERE ARE THE PHASES OF TECHNOLOGY!

  2. The conversation chatbot abounds on the Internet, and virtual assistants are in our smartphones or the new smart speakers. There are also conversational agents we run into when calling customer service. And, above all, what there is cocoa of terms and concepts. We have already known about this conversational intelligence. To clarify the levels of the conversational interface that exist, it is necessary to look at the intelligence behind them. The CTO of IBM Watson, the supercomputer and cognitive intelligence platform, Rob High proposes to make a distinction in three technological phases. 

  3. Chatbots –perhaps the term that most closely resembles how we commonly use it– consists of software that, upon command, performs an interpretation and delivers a response. This occurs with the chats that appear in some web portals or in messaging applications. But it's also the same process that Alexa, Assistant or Siri follow, according to high User interaction with Alexa or any of the other two options is based on making a statement.  • From this, the software interprets and recognizes an intention, which is associated with a specific task. High's rating places conversational bot interface agents at a later stage in the more advanced technology. This software is capable of engaging in a conversation to understand the user's wishes. That is, if you do not understand what you want after a first interaction, you can ask to go deeper. 

  4. The last phase of technology is a virtual or personal assistant, and it goes far beyond what our smartphones do today. In this case, High points out; it is intended to create the feeling that the conversational interface has its own personality. Not only that, but it also has to appear to be uniquely associated with the user, like a digital butler.  • For this to be possible, the software has to know the user in-depth. Obviously, it must also have an artificial intelligence superior to what exists today commercially. Natural language comprehension must be optimal, and conversational response capacity must be very high. 

  5. Thank You

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