Inclusive Planning and Design Webinar Webinar Series on Mobility Management Feb. 12, 2014

1. Inclusive Planning and Design Webinar Webinar Series on Mobility Management Feb. 12, 2014

2. This webinar is brought to you by:

3. NCMM IS A PARTNERSHIP OF

4. Center Objectives • Generating and sharing new knowledge. • Designing and delivering trainings and customized facilitation. • Providing access to information to individuals and organizations interested in identifying, improving, and implementing mobility options in their communities. • Aligning and supporting the goals and activities of the Coordinating Council on Access and Mobility (CCAM) and United We Ride. • Improving Center activities and demonstrate the effectiveness of NCMM.

5. Technical Assistance • Training and Products • Information briefs • Volunteer peer network (field experts) • Training workshops (Design Thinking for Mobility) • Community Technical Assistance Plans (Descriptions of TA Interventions so that other communities can replicate strategies)

6. The mission of this project, sponsored by the Department of Health and Human Services' Administration for Community Living is to demonstrate the value that inclusive processes can bring to transportation efforts. The Community Transportation Association of America, in partnership with Easter Seals, National Association of Area Agencies on Aging, and Westat, is developing, testing and demonstrating ways to empower people with disabilities and older adults to be actively involved in designing and implementing coordinated transportation systems. For more information, visit www.transitplanning4all.org.

7. Webinar Agenda • Kelli Fairless, Executive Director, Valley Regional Transit • Judy Telge, Director, Development/Mobility Management, Coastal Bend Center for Independent Living • Dwight Mengel, Chief Transportation Planner, Tompkins County Department of Social Services • Discussion time

8. Building Transportation OptionsOne Handshake at a Time Regional Mobility Coordination Boise Valley, Idaho

9. Boise Valley • Located in southwest Idaho • Population: 650,000 • 40 percent of total population in state • Large urban, small urban and rural communities

10. Diverse Region • Two most populous counties • in Idaho • Includes 19 local governments • Large urban, small urban, and rural

11. Valley Regional Transit • Regional Public Transportation Authority • Accountable to local governments • Responsible for regional coordination • Encourages transportation service delivery through private sector

12. Funding • Significant reliance on federal funding • No dedicated source of state or local funds • Services are funded through voluntary contributions from local jurisdictions • VRT works with local jurisdictions to develop priorities and project level budgets • Reliance on partnerships for funding creates need for better coordination

13. Planning Process • 2002: Five-year Strategic Plan • 2003–2007: Operations planning for traditional fixed-route services • 2007–2010: Developed coordinated plan for all modes • Throughout the process, mobility management became an organizational objective

14. The Foundation Community Transportation Traditional Public Transportation • Vehicle Sharing • Volunteer Driver • Ride Reimbursement • Village Van • Car Sharing • Non Emergent Medical Transportation • Express Commuter Service • Local Fixed-Line Service • Local Flex-Route Service • Paratransit – ACCESS • University Shuttles RIDELINE.ORG o Trip Reservations o Travel Training o Call Center o Websites o Employer Outreach o Marketing o Ridematch o Pass/Contract/Sales Outlets o Information Outlets o Ambassador Program o Elligibility Assessment Commuter Services • Vanpool • Rideshare • Job Access Vanpool • Carpooling • Telecommuting

15. Engagement Framework Students/ Employers Persons with disabilities Minority Representation Older Adults Regional Coordination Council Veterans Job Access Transportation Non Emergency Medical Transport Service Providers Local Governments

16. Regional Mobility Coordination • VRT designated lead agency • Regional Coordination Council • Coordination plan provided overarching strategies • More targeted plans for Refugees, veterans and older adults

17. Getting Started • Inventory resources (equipment, financial, human, technical) • Maximize each partner’s capacity and resources • Create an environment that supports open communication and accessible processes • Be open to innovation and non-traditional solutions

18. Building Partnerships • COMPASS (MPO) • State agencies • Area Agency on Aging • Nonprofit agencies • United Way of Treasure Valley • Local transportation providers • Community Transportation Association of Idaho

19. Contributing Factors • Funding through JARC and New Freedom programs • MAP-21 changes • United Way Communitywide Assessment • Refugee Strategic Community Plan • Economic downturn

20. Coordinated Projects • Joint marketing • Technology enhancements • Rideline – Centralized customer information system, travel training • GoRide – Community-based transportation options

21. trip confirmation trip rerquest

22. Lessons Learned • Engage the stakeholders early in the process • Communicate openly and often • Don’t assume everyone embraces change and technology in the same way • Be willing to make adjustments as needed • Be clear about expectations up front • Don’t take any stakeholder for granted

23. Questions? Contact InformationKelli Fairless, Executive Director, Valley Regional Transit(208) 258-2712kfairless@valleyregionaltransit.org

24. Including individuals with disabilities in mobility planning Judy Telge Mobility Options Project Coastal Bend Center for Independent Living – Corpus Christi, Texas

25. Centers for Independent Living • Established by Federal statute – Rehabilitation Act of 1953, As Amended • Provide four core services • Assist individuals with disabilities to achieve their goals • CILs are consumer-controlled

26. CILs as data resource • In higher population density areas; often include urban & rural service areas • Locations throughout U.S. - 28 CILs in Texas • Best source of cross-disability consumer information on goals, identification of barriers to independent living • Three year strategic planning cycles • Annual reporting on numbers of individuals with disabilities assisted to access transportation, healthcare services and assistive technology

27. Inclusion strategies • Outreach with non-traditional methods • Advocacy identifies barriers, goals and targeted solutions • Partnerships indicate effectiveness • Learn to influence political will to achieve community integration

28. Inclusion examples • Non-traditional models of service delivery • Education and training in advocacy for people with disabilities & their allies • Policy-level participation • Develop teams of individuals with cross- disabilities for all stages of planning

29. Transportation planning decisions • Vision or long range concepting • Ranking of proposed projects by policy criteria • Selection of preferred option(s) following analysis (alternatives, environmental reviews – make accessibility part of this) • Project implementation • Operations management, maintenance of assets

30. Contact Our Speakers • Sheryl Gross-Glaser, grossglaser@ctaa.org • Dwight Mengel, Dwight.Mengel@dfa.state.ny.us • Judy Telge, judyt@cbcil.org • Kelli Fairless, kfairless@valleyregionaltransit.org

31. Tompkins County, NY • 101,000 population • Ithaca Small Urban Area 55K pop. • Classic college town 24K students • Regional growth center • Great diversity of people

32. Family of Services • One Call – One Click • Community Mobility Education • Public Transit • Paratransit • Ridesharing • Carshare • Taxi – MV1 • Volunteer Driver Services • Active Transportation

33. Coordinated Planning • Re-organized in 2010 • Monthly meetings • Competitive local grant process • Website & email marketing • Annual Amendments to 2007 Plan

34. Agencies • Core group & Interested parties • Recruit professionals to attend • Transparency – Communications Plan • Mobility summits • Host NTI Training • Special Community Mobility Projects replaced JARC

35. People • Leverage networks of agencies • Extensive outreach: • Community centers • Public festivals & events • Senior housing meetings • Customer surveys • Natural Leaders Initiative

36. Information about Mobility Management • Website located at www.nc4mm.org or www.nationalcenterformobilitymanagement.org • LinkedIn group for the Partnership for Mobility Management • Newsletter and Twitter • Blog and podcasts • March webinar: Money, That’s What I Want

37. Contact Us • Sheryl Gross-Glaser, grossglaser@ctaa.org • Kelli Fairless, kfairless@valleyregionaltransit.org • Judy Telge, judyt@cbcil.org • Dwight Mengel, Dwight.Mengel@dfa.state.ny.us JOIN US FOR THE MARCH WEBINAR!