Engaging Users

1. Engaging Users Hun Sen Library Royal University of Phnom Penh (Cambodia)

2. How we have engaged our users • Library orientation program • Library & librarianship training • Tour of the library • Users’ feedback • Faculty participation in collection development • Labels and signage for library collection • Using reference services to engage users • Library space & facility

3. Library Orientation Program • Introduced - 2002 • 1 credit • Foundation students • 700-800 stud./semester

4. Library & librarianship Training • Since 2001 • Basic library skills • Over 120 trainees • NGOs, Gov’t institutions, universities, secondary schools

5. Tour of the Library • Regular tour (3pm) • Walk-in-tour • Tour up on request • Small or large group • Students, staff of NGOs, Gov’t agencies, Int’l delegates

6. Users’ feedback • Encourage feedback from users on resources needed and library services • Web Page, Phone, and Email • Suggestion box • Meeting with facilities, students, researcher and public • As a result, we have created an ERC (Education Resource Center)

7. Faculty Participation in Collection Development • Encouraging faculty members to participate in library collection development by proposing materials/titles of materials of their needs • We have roughly USD1800 per year from the Priority Budget given by the MoEYS through the RUPP

8. Label and Signage for Library Collection In order to make our collection more appealing to our users, we have recently redesigning labels and signage: • Main Collections • Book Shelves • Items

9. Using Reference Service to Engage Library Users As part of the efforts to engage with our users, we have been trying our best to provide the following services to our users: • On-site service • Phone call • Email request

10. Appropriate facilities • Larger space (180,000 sqm) • Appropriate facilities • Better organized • More attractive