1 / 6

NICOLAS VIGNERON Online Solutions Unit Operations Support Department .

Electronic communication - Webinar. NICOLAS VIGNERON Online Solutions Unit Operations Support Department . New system of electronic communication. Some figures: Electronic communication is the main channel for sending OHIM communications ( 38,000/month – 52%)

rich
Download Presentation

NICOLAS VIGNERON Online Solutions Unit Operations Support Department .

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Electronic communication - Webinar NICOLAS VIGNERON Online Solutions Unit Operations Support Department .

  2. New system of electronic communication • Some figures: • Electronic communication is the main channel for sending OHIM communications (38,000/month – 52%) • 20% of incoming communications (4000/month) are electronic to be compared to 8.5% with old website www.oami.europa.eu

  3. New functionalities Receiving communications from the OHIM • What communications can be received electronically? • 90% of all letters (652) can be sent by electronically • Objective is 100% by September • How? • Set up as ecommunication user in Option in User Area • Communication are received in the communication inbox • Official notification is 5 days after being sent (date appearing in inbox) • Optional email can be triggered. Only recommended for non frequent users www.oami.europa.eu

  4. New functionalities Receiving communications from the OHIM • Communication inbox • 3 TABs • NEW tab contains new incoming communications – when read(opened) communication are moved by user to Archive or Pending tabs • ARCHIVE tab contains communications only for 30 days • PENDING tab contains communications moved until cleaned by users – recommended to clean for improving performance • SENT tab contains all sent communications except the ones sent on Oppositions (improvement being implemented in coming weeks) • Advanced functionalities • Search • Filter • Sending – forwarded limited to 5 Mb • Setting up my incoming workflow with subprofile www.oami.europa.eu

  5. New functionalities Sending communications to the OHIM • How and where? • Actions in eSearch or Reply button • Directly typing or copying in Message field or attaching a letter • Attachments type: PDF/JPG • Attachment size: 20MB max • Advantages • Speedy and security : communication is automatically routed to the corresponding file (CTM, Oppo,…) and examiner is notified • Safe submission: copy of the communication in Sent item and in eSearch (day after) www.oami.europa.eu

  6. (+ 34) 965 139 100 (switchboard)(+ 34) 965 139 400 (e-business technical incidents)(+ 34) 965 131 344 (main fax)information@oami.europa.eue-businesshelp@oami.europa.eutwitter/oamitweetsyoutube/oamitubes www.oami.europa.eu contact us: Thank You

More Related