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Dealing with Controversial Issues and People

Learn effective mediation techniques, negotiation strategies, and conflict resolution principles. Enhance personal and professional relationships, tackle controversial issues, and achieve win-win outcomes. Explore methods to manage conflicts at various levels and turn differences into strengths.

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Dealing with Controversial Issues and People

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  1. Dealing with Controversial Issues and People • Tim Campbell, County Agent for Community and Economic Development • University of Kentucky Cooperative Extension Service

  2. Two Major Principles • Conflict is normal. • Conflict is (always) an opportunity.

  3. Meditation Methods • Focus on a sound or object • Relaxation • Focus on breathing

  4. Types of Conflict • Intra-personal • Interpersonal • Public • Strategic

  5. Mediation Process Step 1: Issues exploration Step 2: Issues refinement Step 3: Options exploration Step 4: Options refinement Step 5: Signed agreement

  6. Top 10 Reasons to Acquire Better Negotiation Skill • Improve personal and professional profitability. • Achieve desired outcomes and create synergy whilefostering relationships. • Maximize financial returns and value in negotiations. • Avoid being cheated. • Neutralize difficult negotiators and their tactics. • Enter into and conduct negotiations with confidence. • Know when and how to walk away from a negotiation. • Improve personal relationships with colleagues, clients and loved ones. • Build leadership and team building skills. • Turn cultural differences into assets rather than liabilities.

  7. Basics tenets of principled negotiation • Participants are problem-solvers • Separate the people from the problem • Focus on interests, not positions • Invent options for mutual gain

  8. Discussion Guidelines • Only one person talks at a time. • Stick to the subject. • Be brief. • Be an active listener. • Everyone participates, no one dominates. • Honor time limits. • It’s okay to disagree. • Attack the problem, not a person.

  9. Fight or Flight Response • “our body's primitive, automatic, inborn response that prepares the body to "fight" or "flee" from perceived attack, harm or threat to our survival.” • ----- Neil Neimark, M.D.

  10. Breakthrough Negotiation • Go to the Balcony • Step to Their Side • Reframe • Build Them a Golden Bridge • Use Power to Educate

  11. Reframing • How can we accomplish or do “X” while at the same time accomplishing or doing “Y”?

  12. Costs of Interpersonal Conflict • Poor morale • Reduced productivity • Unacceptable levels of stress • Sleeplessness • Long-term health problems • Violence • Higher healthcare costs

  13. Benefits of Being a Win-Win Negotiator • 10-to-50 percent gains in productivity • High morale • Less stress • Fewer health problems

  14. Civility • “Crude, Rude and Obnoxious Behavior Has Replaced Good Manners.” • U.S. News and World Report (1996)

  15. Trust • “Proceed independent of trust.”

  16. Uncle Jimmy Rule • What should you say?

  17. Uncle Jimmy Rule • “I don’t know Uncle Jimmy, what do you think?”

  18. Power and Conflict • “Most conflicts directly or indirectly concern power, either as leverage for achieving one’s goals, as a means of seeking or maintaining the balance or imbalance of power in a relationship, or as a symbolic expression of one’s identity.”

  19. Global Opportunity? • U.S. spent $13.1 trillion on Cold War • What would happen if win-win became the default mode of the world? • Is this possible? • Are we willing to live our lives for the “seventh generation”?

  20. Resources • This paper and other resources on conflict management and negotiation are at <http://ces.ca.uky.edu/pike/news/agreement_training.htm>

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