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Continuously Learning and Improving

Continuously Learning and Improving. Camp Nelson National Cemetery. 2010. Agenda. Camp Nelson National Cemetery (NC) Mission Performance Sustaining High Performance Levels Workforce Engagement. Camp Nelson NC . Located in Nicholasville, Kentucky Opened in 1866

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Continuously Learning and Improving

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  1. Continuously Learning and Improving Camp Nelson National Cemetery 2010

  2. Agenda • Camp Nelson National Cemetery (NC) • Mission • Performance • Sustaining High Performance Levels • Workforce Engagement

  3. Camp Nelson NC • Located in Nicholasville, Kentucky • Opened in 1866 • Over 30 developed acres • In 2009 the cemetery performed 370 interments making it the 52nd busiest cemetery in the NCA system

  4. Camp Nelson NC - Mission Camp Nelson NC will provide a mutually supportive, peaceful and reverent environment, in which, every person who enters these hollowed grounds, has the opportunity to reflect on the task that is and will be accomplished and the many lives that have been memorialized in stone. Camp nelson NC will provide timely, honorable and dignified services to veterans and their families at all times.

  5. Camp Nelson NC - Performance • Percent of Graves in National Cemeteries Marked within 60 Days of interment • Headstone / Marker / Niche Cover Proper Height and Alignment • Clean Headstone / Marker / Niche Cover • Headstone / Marker / Niche Cover Proper Grade

  6. Camp Nelson NC - Performance • Percent of Respondents who Agreed or Strongly Agreed that the Maintenance of the Cemetery grounds is Excellent • Percent of Respondents who Rate the Cemetery Appearance as Excellent • Percent of Respondents who Agreed or Strongly Agreed that the Appearance of their Loved Ones Gravesite/Columbaria is Excellent

  7. C O M P A R I S O N Percent of Graves in National Cemeteries Marked within 60 Days of intermentINTEGRATION: Key Measure #1, Figure 2.1-3, Strategic Objectives, Measures, and Timetables

  8. Headstone / Marker / Niche Cover Proper Height and AlignmentINTEGRATION: Key Measure #3, Figure 2.1-3, Strategic Objectives, Measures, and Timetables C O M P A R I S O N

  9. C O M P A R I S O N Clean Headstone / Marker / Niche CoverINTEGRATION: Key Measure #4, Figure 2.1-3, Strategic Objectives, Measures, and Timetables

  10. C O M P A R I S O N Headstone / Marker / Niche Cover Proper GradeINTEGRATION: Linked to Maintain Cemetery as a National Shrine

  11. C O M P A R I S O N Percent of Respondents who Agreed or Strongly Agreed that the Maintenance of the Cemetery grounds is ExcellentKey metric linked to overall satisfaction and national shrine standards

  12. Percent of Respondents who Rate the Cemetery Appearance as ExcellentINTEGRATION: Key Measure #6, Figure 2.1-3, Strategic Objectives, Measures, and Timetables C O M P A R I S O N

  13. C O M P A R I S O N Percent of Respondents who Agreed or Strongly Agreed that the Appearance of their Loved Ones Gravesite/Columbaria is ExcellentLinked to shrine standards and satisfaction with cemetery

  14. Sustaining High Performance Levels • Multiple improvement efforts are needed to achieve high performance • Standards and procedures maintain the gains • Continued improvement is needed to sustain performance as business needs and customer expectations change

  15. Improving the Grave Cover Initial Grave Cover Better Grave Cover

  16. Improving the Grave Cover Even Better Grave Cover New Grave Cover

  17. Improving the Headstone Marker Initial Headstone Marker Better Headstone Marker

  18. Improving the Headstone Marker New Type of Headstone Marker

  19. Improving the Tamper Tool Initial Tamper and Level Better Tamper

  20. Improving the Tamper Tool Tamper with Measure and Level

  21. Improving the Lowering Device Initial Lowering Device Better Lowering Device

  22. Improving the Mower Initial Mower Mower with Bumper

  23. Improving the Wash Area Initial Wash Area New Wash Area

  24. Improving the Unknown Headstone Puller Initial Puller Strap New Puller

  25. Improving the Unknown Headstone Puller Better Puller

  26. How do you get so many ideas from so few people? • A great deal can be achieved when everyone works together. • An organizational structure that promotes and supports innovation and learning • Staff meetings every morning • Open door policy • Ongoing communications • Funds to award those who come up with ideas • Funds to work and develop ideas • Time to work and develop ideas

  27. Camp Nelson NC On behalf of the entire Camp Nelson National Cemetery team I would like to thank you for allowing us the opportunity to share our story.

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