Most Iconic Women Leaders Revamping the Future Healthcare Industry, 2024

1. Finding Balance: How Female Healthcare Leaders Prioritize Self-Care While Driving Industry Innovation Optimizing ai for health Enquiry: The 5 key ingredients Redefining Healthcare: The Rise of Women Leaders www.ciobusinessworld.com

5. Editor in chief Robert Patrick Contents Managing Editor : Smith Collins Design Visualizer : Jack Thomas Arts & Design Director : Adam Jones Associate Designer : Erick Williams Sales Senior Sales Manager : Scott M Marketing Manager : Andrew T Sales Executive : Mark Davis Technical Victor Anderson SME- SMO Research Analyst : Henry Martinez SEO Executive : Daniel Lee Circulation Manager Alexander Nelson Follow us : www.ciobusinessworld.com

6. Editorial Note Women Revolutionizing Patient Care T he healthcare industry is undergoing a remarkable transformation, driven by a new wave of leadership. At the forefront of this change are women leaders, approaching healthcare challenges with not only exceptional expertise but also a deep well of empathy and a commitment to human connection. Here, we explore the experiences that have shaped their journeys and the innovative ways they are revolutionizing patient care. From Frustration to Advocacy: Imagine a young doctor witnessing firsthand the struggles of patients navigating a complex healthcare system. Frustrated by the disconnect between cutting-edge technology and the human experience, she embarks on a mission to bridge the gap. Her solution? Streamlining patient access to information and fostering clear communication between patients and providers.

7. Today, she leads a team developing user-friendly healthcare apps that empower patients to become active participants in their own well-being. A Beacon of Hope in Underserved Communities: Another leader, a physician driven by a deep sense of social justice, witnessed the disparity in healthcare access faced by underserved communities. Instead of accepting the status quo, she chose to be a beacon of hope. She established mobile clinics, bringing vital medical services directly to those most in need. Her unwavering compassion and dedication to community outreach have inspired countless healthcare professionals to follow suit. Technology with a Human Touch: The rise of telemedicine has undoubtedly transformed healthcare delivery. One leader, an engineer with a keen understanding of the importance of human connection, recognized the potential for telemedicine to leave patients feeling isolated. She spearheaded the development of a telemedicine platform that prioritizes building rapport between patients and remote providers. Video consultations are designed to encourage in-depth conversations, ensuring patients feel heard and understood, even across a screen. From Researcher to Reformer: Scientific discovery is a cornerstone of progress in healthcare. Imagine a dedicated researcher who, upon witnessing the devastating effects of a chronic illness, shifted her focus from discovery to reform. Convinced that preventive measures were key, she embarked on a mission to educate the public about healthy living habits. Her tireless advocacy efforts and engaging educational resources have empowered individuals to take charge of their health and well-being. The Power of Collaboration: The complexities of modern healthcare demand a collaborative approach. One leader, a hospital administrator known for her collaborative spirit, recognized the siloed nature of healthcare departments could hinder patient care. She fostered a culture of teamwork, encouraging open communication and information sharing. Today, her hospital is a model of interdepartmental collaboration, leading to more efficient and patient-centered care. These are just a few examples of the remarkable women leaders redefining the future of healthcare. Their stories highlight the power of empathy, collaboration, and a commitment to human connection in revolutionizing patient care. This edition of CIO Business World celebrates not only their achievements but also the kindness and compassion through our upcoming edition, Most Iconic Women Leaders Revamping the Future Healthcare Industry, 2024 that fuel their dedication to a healthier future for all.

8. Contents Contents Cover Story 10 Michele Michele Bolton Bolton

9. Business Prole Business Prole 12 Cassandra Cassandra Ruela Ruela Article Article 22 22 28 28 32 32 Finding Balance: How Female Healthcare Leaders Prioritize Self-Care While Driving Industry Innovation Optimizing ai for health Enquiry: The 5 key ingredients Redening Healthcare: The Rise of Women Leaders

12. C O V E R S T O R Y Michele Michele Bolton Bolton Bolton Bolton Bolton www.my911.canada Michele Michele Michele Pioneering Healthcare Innovation with MY911 Inc. Canada 12

13. Michele Michele Bolton Bolton Bolton Bolton Bolton Michele Michele Photo Credit: Amanda Kopcic Photography & Videography 13 www.ciobusinessworld.com

14. ‘‘‘‘ We believe that everyone should have easy access to their medical information Photo Credit: Amanda Kopcic Photography & Videography 14

15. I n the ever-evolving landscape of healthcare technology, one leader stands as a beacon of innovation and compassion, reshaping the way patients access critical medical information. Michele Bolton, Founder & CEO of MY911 Inc. Canada, has embarked on a remarkable journey fueled by personal healthcare challenges and a deep commitment to empowering individuals. We look into Michele Bolton's extraordinary path, MY911 Inc. Canada's mission and vision, the company's impact on the healthcare industry, and Michele's unwavering dedication to driving positive change. valuable foundation of varying skills and experiences that have aligned in creating and building MY911 Inc. Canada to where it is today. Michele shares, “There have been an incredible number of challenges both personally and professionally along the way, that I've had to work through to reach this point...it has not been an easy journey or a straight path. Balancing many different job roles and taking numerous continuing education courses for over a decade, to build the skills required in the financial sector alone while working full time, was very time consuming.” A Journey of Personal and Professional Resilience Despite facing numerous personal and professional challenges along the way, Michele's resilience and determination propelled her forward, leading her to establish MY911 Inc. Canada as a groundbreaking solution to bridge the gap in medical communications. Michele Bolton's journey as a healthcare leader is deeply intertwined with her personal experiences and professional endeavors. From a young age, Michele faced significant health challenges that shaped her perspective on the importance of accessible medical information. These early encounters with the healthcare system later ignited her passion for improving patient outcomes and inspired her to pursue a career dedicated to healthcare innovation. Championing Patient Empowerment with MY911 Inc. Canada MY911 Inc. Canada emerged from Michele Bolton's personal healthcare challenges and frustration with the fragmented nature of medical information management. Michele shares a great insight, “Creating and executing common sense solutions to bridge the gap is challenging, and the difficult part is to carefully put all of the pieces together, to keep it simple. One may not understand, see, or realize just how much time, effort, and work goes into developing a "simple solution" for healthcare information management that can empower patients, especially when it feels like the solution is something that should have already been available.” As the Founder & CEO, Michele is dedicated to placing the patient at the forefront of healthcare innovation, offering a streamlined solution to empower individuals and improve the overall patient experience. Beginning her professional journey in her twenties, Michele navigated through various industries, including agriculture and finance, before finding her calling in healthcare technology. In her early 20's, she had the opportunity to co-create and grow companies in the farming industry which then changed and developed into a career in the financial world with investments and wealth management. Assuming a variety of roles in each of these industries from working in the fields, driving a tractor, delivering supplies, and meeting different customers, to bookkeeping, payroll, sales, marketing, promotion, administration, and relationship management, provided Michele with a 15 www.ciobusinessworld.com

16. Michele Bolton's leadership has been instrumental in driving MY911 Inc. Canada's success and positioning the company as a leader in healthcare technology. With a dedicated team of professionals who share her passion and vision, Michele continues to push the boundaries of what's possible in healthcare innovation, inspiring positive change and working to improve the overall patient experience and outcomes. "At MY911, we believe that empowering patients with quick access to the medical information they choose to share is key to improving the overall patient experience," Michele states. “Our mission is to provide patients with the tools they need to take control of their health.” At the heart of MY911 Inc. Canada's mission is a commitment to simplicity and accessibility. The company's mobile healthcare information management platform provides patients with quick access to critical medical information, offering awareness, peace of mind, and convenience. With a focus on compliance, trust, respect, compassion, and accountability, MY911 Inc. Canada sets the standard for patient-centric healthcare solutions. Building and Leading a Motivated Team As a leader, Michele Bolton understands the importance of building and managing a motivated and effective team. By fostering an environment of respect, appreciation, and encouragement, Michele cultivates a culture of collaboration and excellence within MY911 Inc. Canada She believes in treating her team with the same level of care and compassion she advocates for in patient care. "Teamwork is essential to our success at MY911 Inc. Canada" Michele affirms. "We believe it's important to foster a positive team culture of collaboration and mutual respect.” MY911 Inc. Canada envisions a society where people have quick access to their critical medical information easily - a solution that provides awareness, peace of mind, and convenience. Michele explains, “We believe Your Information is Your Choice. In other words, as a member of the ® MY911 service, the end user (our members) has control over the information they choose to share through written and smart technology, using our customized wallet cards. We imagine a society that enjoys the flexibility and convenience of taking control of their own medical information.” Core values such as integrity, honesty, and trust guide Michele's approach to team leadership. By prioritizing open communication and accountability, Michele appreciates the strengths and expertise of all parties, who provide valuable insight and guidance in their respective fields. Influencing Positive Change in the Healthcare Industry Through her leadership, Michele inspires her team to embody MY911 Inc. Canada’s mission and values, driving collective success and making a meaningful impact in the healthcare industry. Michele further shares, “Our work is extremely important, so it's critical that everyone clearly understands the consequences and impact on members. I'm extremely fortunate to have teamed up with such an incredible group of professionals who wholeheartedly believe in MY911 Inc.Canada's mission, vision, and values.” MY911 Inc. Canada is not only revolutionizing patient empowerment but also making a significant impact on the healthcare industry as a whole. By challenging the status quo and offering an affordable, efficient solution, MY911 Inc. Canada is disrupting traditional healthcare systems and garnering recognition for its innovative approach. 16

17. Our mission is to provide patients with the tools they need to take control of their health ‘‘ ‘‘ Photo Credit: Amanda Kopcic Photography & Videography 17 www.ciobusinessworld.com

18. ‘‘‘‘ We believe it's important to foster a positive team culture of collaboration and mutual respect www.my911.ca Photo Credit: Amanda Kopcic Photography & Videography 18

19. Looking Ahead: Future Goals for MY911 Inc. that puts the control in the patient's hands and allows them to maintain control over the information they choose to share while providing quick access to important medical details they might need to see or revise at a moment's notice. Speaking about her impact in the healthcare industry, Michele asserts, “From what I've been hearing - we are disrupting the status quo, in a good way! People are used to "being taken care of" and depending on others to make sure things get done properly; however, healthcare systems are suffering and they're extremely challenged with a lack of staffing and resources. We offer an affordable, efficient solution that not only puts patients first, but by design, it organically supports the public at large, including our amazing first responders and healthcare professionals!” As the healthcare landscape continues to evolve, Michele Bolton remains committed to MY911 Inc. Canada's mission of patient empowerment and innovation. With a focus on simplicity, accessibility, and patient-centricity, MY911 Inc. Canada is poised to expand its reach and impact in the healthcare industry. "We are constantly innovating and evolving to meet the needs of our members," Michele explains. "Our goal is to continue providing cutting-edge options and solutions that empower individuals to improve the overall patient experience.” Michele envisions MY911 Inc. Canada as the preferred choice in mobile healthcare information management, providing individuals with quick access to the critical medical information they choose to share, and peace of mind. By leveraging emerging technologies and staying true to its core values, MY911 Inc. Canada aims to transform the way patients engage with their healthcare information, ultimately enhancing the overall patient experience. In Conclusion: Michele Bolton's Legacy of Healthcare Innovation Michele Bolton's journey as the Founder & CEO of MY911 Inc. Canada is a testament to her unwavering dedication to healthcare innovation and patient empowerment. Through resilience, passion, and visionary leadership, Michele has positioned MY911 Inc. Canada as a driving force for positive change in the healthcare industry. "As we look to the future, I am excited about the possibilities that lie ahead," Michele reflects. "Together, we can continue to make a meaningful impact in the lives of patients, first responders, and the healthcare system at large.” As she continues to pioneer new solutions and challenge the status quo, Michele Bolton's legacy will endure as a beacon of hope and inspiration for patients, healthcare professionals, and entrepreneurs alike. With a relentless commitment to improving lives and transforming healthcare, Michele Bolton and MY911 Inc. Canada are shaping the future of patient-centered care. Michele continues, “Healthcare is constantly changing with technology and demographics are shifting with an aging population. There are many people to serve and MY911 Inc. Canada will remain focused on the patient, and their needs, and work to keep things simple. By doing so, it naturally supports our first responders and healthcare professionals, by saving precious time and valuable resources.” Changing Dynamics in the Healthcare Industry Michele believes that AI is infusing itself into the healthcare sector in numerous ways; however, MY911 Inc. Canada stands as a powerful service 19 www.ciobusinessworld.com

22. Finding Balance: How Female Healthcare Leaders Prioritize Self-Care While Driving Industry Innovation T women in healthcare leadership positions face a unique challenge: balancing the immense responsibility of driving innovation and patient care excellence with the critical need for self-care. he healthcare industry thrives on dedication. It demands long hours, unwavering compassion, and a deep well of resilience from its leaders. However, This allows them to recharge and return to their work feeling refreshed and energized. Building Supportive Networks: Women leaders are fostering a culture of collaboration and building strong support networks. This might involve mentoring programs, peer support groups, or simply creating safe spaces for open communication and vulnerability. Sharing the load and fostering a sense of community allows them to navigate challenges together. • The traditional image of a successful healthcare leader often leans towards the tireless, stoic figure, sacrificing personal well-being for the sake of the cause. Yet, a powerful shift is underway. Women leaders are redefining success, demonstrating that prioritizing self-care is not a weakness, but rather the foundation for sustained leadership and long- term impact. The Juggling Act: Balancing Demands on Time and Energy Women in healthcare leadership often juggle multiple demanding roles – managing teams, overseeing complex projects, advocating for policy changes, and still finding time for clinical practice or research. Family obligations and societal expectations can add another layer of complexity. This relentless pressure can lead to burnout, a state of emotional exhaustion, cynicism, and reduced effectiveness. Prioritizing Self-Care: A Catalyst for Innovation Women leaders are breaking the mold by prioritizing self- care, recognizing it as an essential investment in their leadership journey. Here's how: Championing Work-Life Balance: They are advocating for flexible work arrangements, promoting healthy boundaries between work and personal life, and leading by example in taking time for themselves. • 22

23. Embracing Mindfulness Practices: Many leaders are incorporating mindfulness practices like meditation or yoga into their routines. These practices can help them manage stress, improve focus, and enhance emotional intelligence, ultimately leading to better decision- making and leadership. Improved Decision-Making: Self-care reduces stress and improves cognitive function, leading to clearer and more effective decision-making. • • Stronger Teams & Culture: By prioritizing self-care and leading by example, women leaders create a ripple effect. This encourages team members to prioritize their own well-being, fostering a more positive and productive work environment. • Investing in Physical Well-being: Prioritizing healthy sleep, nutrition, and exercise is crucial for maintaining energy levels and overall well-being. By taking care of their physical health, women leaders are equipping themselves for the long haul. • Breaking the Stigma: Redefining Leadership Women leaders are challenging the traditional image of leadership by openly discussing the importance of self-care. This not only benefits their own well-being but also empowers other women to prioritize their health and well- being without fear of judgment. The Benefits of Self-Care: Innovation Through a Renewed Lens Prioritizing self-care isn't a luxury; it's a necessity for sustained leadership and driving innovation. Here's how it translates into positive change: The healthcare industry stands to benefit tremendously from a future where female leaders prioritize both excellence in patient care and their own well-being. By championing self- care, these leaders are paving the way for a more sustainable, innovative, and ultimately, more successful healthcare system for all. Enhanced Creativity: A well-rested and balanced mind is more likely to spark creative solutions and foster a culture of innovation within teams. • 23 www.ciobusinessworld.com

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25. C a s s a n d r a R u e l a The Inspiring Leadership of Cassandra Ruela in the Health Sector W embarked on her journey with the same thought, making her way as an Executive Director of Paramount Wellness Retreat. Overcoming age-related challenges, Cassandra's leadership has been instrumental in establishing and growing this innovative substance abuse addiction treatment facility. Her vision extends beyond her current role, aspiring to contribute to the integration of medical and behavioral health in healthcare's next transformative phase. Cassandra's impactful leadership exemplifies the convergence of clinical expertise and executive acumen, shaping the future of wellness and recovery. In order to get more from her, we at CIO Business World interviewed her to know more about her life story. hatever you wish for emotionally, you have to give first, and only then you get. Cassandra Ruela, a trailblazer in the healthcare industry, is Director and finally, Assistant Director of Clinical Outpatient Services, prioritizing staff development, revenue growth, and service expansion. In May of 2023, my journey led me to become the Clinical Director of Paramount Wellness Retreat, where I successfully established a residential facility from scratch. Being a part of a start-up with such significance placed on client care was ideal. In July of 2023, I was promoted to the role of Executive Director of Paramount Wellness Retreat. My age has always been a challenge for me to overcome. I am 33 years old and an Executive Director in my field. I had to learn early in my career to ignore the people who would tell me that I'm too young and that I need to “wait my turn.” My turn is when I decide it is and believing in myself to do these things, no matter my age, is how I have become the person I am and the role model I want my kids to look up to. Tell us something more about Paramount Wellness Retreat. and its mission and vision. Below are the highlights of the interview: Brief our audience about your journey as a business leader until your current position at Paramount Wellness Retreat What challenges have you had to overcome to reach where you are today? Paramount Wellness Retreat is a 3.7 and 3.5 level of care for substance abuse addiction treatment. Our mission statement is “Care with Purpose.” With a low staff-to- patient ratio of 1.5:1, our clinicians and providers can offer an unmatched level of care and attention to every patient. Individualized treatment programs are developed for everyone and will incorporate a variety of industry-leading and alternative modalities. Our focus is on healing the whole person and not just alleviating the symptoms of the disorder. We pair evidence-based therapy with holistic programming, recovery coaching, and therapy dogs to allow guests to determine their own best path to recovery. Beginning as an unlicensed clinician in 2013, I worked within residential and outpatient programs while wanting to move forward in my career. In 2017, I took on the role of a leader at CT Renaissance's outpatient clinic, working to impart my priority of client care to my clinicians. From 2017 to 2021, I held the positions of Lead Clinician, Clinical Supervisor, Program Director, Dual Program 25 www.ciobusinessworld.com

26. The next change in healthcare is the imperative integration between medical and behavioral health. It is unacceptable that providers do not collaborate in the way that they should, and it needs to be rectified as immediately as possible. PWR guests have daily access to our Medical Director, PA, and/or APRN and our nursing staff is in unit 24/7. Additionally, PWR just partnered with Poplar Wellness and rolled out a wearable device for all detox clients to wear (a watch) 24/7. This feeds vital signs to our monitor in the nursing station and allows our team to monitor any changes in real-time. This type of integration is just the beginning, and I am dedicated to being a frontrunner in collaboration. How have you made an impact in the Healthcare industry? Any impact on any industry is a result of many small steps that someone has taken. In venturing into this role, I have made many small changes that I believe will help those who come after me. I hope that continuing to push into leadership in this realm will allow the next generation to continue to push no matter their gender or age. Currently, I am in a position where I lead a medical level of care and a clinical level of care in the same building. How do you build and manage a motivated and effective team? One of my significant supervisors said something to me once that I have never forgotten: “If you never make a mistake, it means you have never tried to make things better.” I believe that fostering a team that understands that perfection is not the goal is the key to allowing people the grace to be human. If my team feels that they can make mistakes without judgement, then my team will bring me new and innovative ideas to make things more efficient and effective. Will they all be killer ideas? No. But will my team be filled with independent thinkers? I really hope so. Being the Executive and Clinical Director of PWR, I work closely with our Medical Director, Director of Nursing, and our Chief Executive Officer. Allowing these roles to meet with my role as the catalyst inspires collaboration between realms of the Healthcare industry and demonstrates how much stronger the results can be. Where do you envision yourself to be in the long run, and what are your future goals for Paramount Wellness Retreat? What would be your advice to budding entrepreneurs who aspire to venture into the health care sector? My advice is to not allow your education or other professionals to dictate what path you can take. I never pictured myself being a leader in an agency, corporation, or the field because it was always dictated to me that as a Licensed Professional Counselor, I could only be a therapist. If I had bought that information, I would never be in a position where I can be a therapist and an executive at the same time. Additionally, I would tell anyone that you can be a working woman who has it all. I have an incredibly rewarding job, a husband, three kids (3 and under!) and am working on a book. Find yourself a partner, a family, a team that can support your goals. I would tell them that they aren't wrong for wanting more, even if they already have the most. In the long run, I plan to remain Executive Director for Paramount Wellness Retreat and finish my book outlining my challenges I have faced with the glass ceiling (gender and age) and providing therapy in a non-confirmative way. Additionally, I plan to move toward an adjunct professor role when my children are old enough. If I had my way, Paramount would continue to expand until we couldn't do it anymore. Our philosophy and team should be accessible to all who struggle with addiction and want an innovative approach to their wellness! What, according to you, could be the next big change in the Healthcare? How is Paramount Wellness Retreat preparing to be a part of that change? 26

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28. Optimizing AI for health Enquiry: The 5 Key Ingredients Human-AI collaboration can counteract bias. AI systems that combine human expertise with machine learning not only improve performance but help address algorithmic bias. Humans provide context and equity, while AI adds speed and scale. This balanced approach prevents marginalized groups from being overlooked. A rtificial intelligence (AI) holds tremendous potential to improve healthcare and public health outcomes. But if not developed thoughtfully with equity in mind, AI risks exacerbating disparities. Here are five things to know about ensuring AI promotes health equity: Diversity in data and teams enables equity. To develop equitable AI, diverse real-world data and perspectives are needed. Inclusive data collection and having representative teams involved in design, validation, and evaluation helps build sensitivity to different populations into systems. AI can reveal healthcare disparities. By analyzing large, diverse health datasets, AI systems can uncover differences in access, treatment, and outcomes across demographics that may otherwise go unnoticed. For example, an algorithm may find racial disparities in cardiac care by mining electronic health records. These insights allow targeting of solutions to disadvantaged groups. Post-deployment audits uphold fairness. Ongoing testing for discrimination and regular algorithmic impact assessments after implementation are key to ensuring AI fairness in practice. This allows prompt identification and correction of emergent biases as systems are used in changing real environments. AI models can perpetuate bias. Because AI learns from data, models trained on historically biased datasets may disproportionately misdiagnose, underserve, or negatively impact marginalized populations. Studies have found automated systems that exhibit gender and race bias. Ongoing bias monitoring and mitigation is crucial throughout development and use. The increasing use of AI in medicine holds vast potential to improve care, but thoughtfully embedding equity considerations through its development and application is crucial to truly benefitting all patients. This requires conscientious effort, but the rewards will be more informed, just, and compassionate healthcare for all. 28

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32. Redefining Healthcare: The Rise of Women Leaders T reshaping success metrics and fostering a culture of well- being for both patients and healthcare professionals. These women aren't just breaking barriers; they're shattering them. Driven by a deep commitment to patient care, they bring a fresh perspective to leadership. They prioritize collaboration over competition, emphasizing empathy and emotional intelligence in their approach. Streamlining Processes: Technology is used to streamline administrative tasks, freeing up valuable time for patient interaction and care delivery. he healthcare landscape, for all its progress, has historically favored male leadership. However, a powerful wave of women is changing the game, • Improved Communication: Telehealth platforms and patient portals enhance communication between patients and providers, improving access to care and fostering a more connected healthcare experience. • Data-Driven Decisions: Data analytics tools are utilized to gain insights into patient populations, track trends, and inform evidence-based decision-making. • A New Definition of Success Diversity Breeds Innovation Women leaders are redefining success in healthcare by shifting the focus towards: Women leaders understand the importance of diversity and inclusion in healthcare. They are actively creating a workforce that reflects the communities they serve. This leads to a richer understanding of patient needs, a more innovative approach to healthcare delivery, and ultimately, better outcomes for all. Patient-Centered Care: An emphasis on open communication, shared decision-making, and a holistic approach to well-being is replacing a more impersonal, one-size-fits-all model. They understand that healthcare is a journey, not a destination, and advocate for personalized treatment plans that address each patient's unique needs. • The Future is Bright Collaborative Spirit: Hierarchical leadership structures are giving way to collaborative environments where all voices are heard and valued. This fosters innovation, improves teamwork, and ultimately leads to better patient outcomes. • With women leading the charge, the future of healthcare is poised for positive change. Their commitment to patient- centered care, collaborative leadership, and workforce well- being is paving the way for a more humane, efficient, and equitable healthcare system for all. Prioritizing Workforce Well-being: Recognizing the immense pressure healthcare workers face, these leaders are prioritizing their well-being. This could include initiatives like promoting flexible work schedules, offering mental health resources, and creating a supportive work environment that reduces burnout. Call to Action: • We can all play a part in supporting women leaders in healthcare. Amplify their voices, celebrate their achievements, and advocate for policies that promote diversity and inclusion in the healthcare workforce. By working together, we can ensure that everyone has access to the high-quality care they deserve. Technology as a Tool for Good Women leaders are embracing technology to create a more efficient and patient-centric healthcare system: 32

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