Portal for the citizen: Digital communication with the user community in Hungary

1. Portal for the citizen: Digital communication withthe user community in Hungary By Mrs Tunde Kallai EU expert, evaluator, reviewer in eGov Budapest/Brussels/Basel e-forum 2006 "POUR DES SERVICES SIMPLIFIÉS" 21 – 22 juin 2006, Hôtel Hilton (Rabat)

2. Agenda • Introduction • EU Strategy for the Citizen-centric eGov services • Hungary’s models and expectations oneGov solutions for the Citizen • Why multi-functional Internet based portals and why mobile solutions? • „Clients door” on eGovernmental portal • Community related Centuri21’s portal (city portals) • Living Labs for the co-creative human centric public services (2006-2009) • m-Gov on P2P network and ad-hoc community for farmers and their public organisations • Mobile Data, SMS , Positioning based and Wireless PKI based solutions , Instant Messaging

3. This presentation • An overview of what citizen-centric government involves, and the approaches which leading-edge governments are taking towards it • Case study in more detail the Hungary experience via Centuri21 and C@R- which is proving to be highly successful both in achieving high levels of user take-up, and in acting as a driver for transformation within government.

4. What is citizen-centric government?

5. What is citizen-centric government? Start looking at the world through citizens’ eyes, not government’s eyes

6. What the European Commission say? • eGov services enables public administrations to better cope with the challenges of i2010 initiative and to implement good governance: • Open and transparent – accountable and democratic • Inclusive - at the service of all • Productive – maximum value for taxpayers money

7. Hungary eGov strategy (2001-2006) • Following a series of public consultations, the Prime Minister’s Office launched Hungary’s egovernmentportal – http://www.ekormanyzat.hu/ – in December 2001, providing citizens andbusinesses with a user-friendly entry point to government information and services, included a unique eForum • A new portal is being developedhttp://www.magyarorszag.hu – which was launched in Spring2003. This provide access to more than 40 interactive services including address registration,extension of driving licence validity and birth certificate amendments. • An electronictax returns system is also available from 2005 for the citizens and businesses

8. „Client Door” through eGovernmental portal http://www.magyarorszag.hu/ugyfelkapu

9. Electronic services of the Hungarian tax office (APEH) through eGov portal • Unidirectional communication • Portal • Downloadable form declaration programs • more 160 different forms and the underlaying programs (including all declaration forms) • Interactive services for the citizen • Help Desk (eMails) • On-line declarations(digitally signed)

10. @PEH Interactive electronic services (eTax) • A citizen-centric solution available for eTax from 2005 • The Tax Office became the CA (PKI based advanced), RA,time stamp and application provider for all the citizen • All type of declarations and downloadable forms are processed electronically via the Internet (mandatory for them) • Declarations are signed digitally by the use of chip-cards provided by the Tax Office (together with the card-reader) • More than 200.000 declarations/forms sent in 1Q 2005

11. @PEH A downloadable - on line form

12. Multy-services based City portals (eGov + mGov on Centuri21 concept) Hajduszoboszlo City(East-Hungary)

13. Why mobile in municipalities ? • Municipalities need to communicate/interact actively with its citizens • Personal attendance (typical) • Telephone/mobile (call centre has higher costs) • INTERNET (still low penetration of the Internet) • SMS (Communication possibility for the masses) • PC & internet penetration is still low, while mobile penetration is very high • Mobile & SMS is human oriented • Known and used by all • Used everyday and all day, always available • Easy to use • Security and authorisation is easy • Wide range of future technological possibilities

14. The services offered through I-SMS Basic system: • Via 06-90-620-000 premium rate number (64 Ft+VAT) national and local information can be acquired by using SMS, an ASP must be guarantee the service for the users. Basic services: • Sending mass SMS: Municipality can send out information to groups of citizens. A Service Provider provides temporary draft massages based on a large database. Example: sending invitations for city events or giving bee-keepers notice of spraying pesticides • Poll, voting on city’s issues: Based on to the collected database, questionnaires can be sent to the registered participants. Types of answer alternatives are optional. Either long answers can be given or they can choose from specified answers.

15. Further examples There are 113 codes available The database of the info codes can be extended – no limits! Required info Code • Local information • Business-hours ha felfogadas • Phone numbers of the offices ha telefonszam • National information • Requirements for “entrepreneur ID” info vallalkozas • Info in case of loss “entrepreneur ID” info vallalkozas2 • Info about transcription of vehicles info atiras szemely • Info about legacy info hagyatek • Info about the case of ID loss, no passport nor DL info szig 8

16. How to use Example of service: Information about requirements for acquiring a new ID card, in case old ID card has expired and neither passport nor drivers license is available. Send the code „info szig5” via SMS to 06-90-620000 premium rate SMS number. Price is 64 Ft.+VAT

17. m-ticketing services for the public transport has started from 15th of June.2006 in Hungaryby Volanbusz Transport Company + T-Mobile Hungary

18. Ad HocNetworks:Communicating Where There isNo Communications Infrastructure

20. Ad-hoc connectivity is based on peer-to-peer communication. • The mobile ad-hoc network is a collection of wireless mobile hosts dynamically establishing a short lived network without the support of a network infrastructure. In this type of environment,it's expected that a large number of ad-hoc connections will exist in the same region withoutany mutual coordination. • Mobile ad-hoc networks are the future of wireless networks. • Nodes in these networks will generate both users and application traffic and perform variousnetwork functions. • Future mobile ad-hoc networks will use mobile routers to provide Internet connectivity tomobile ad-hoc users.

21. P2P for virtual and/or ad hoc communities • Virtual Communities—this social feature ofP2P makes it possible for households to organizecommunities according to some interests orcommon goals.

23. Rural Living Lab, Gödöllő

24. User interface –borrowed from precision agriculture system, GPS built in NOKIA 770

25. m-broker for farmers through P2P ad hoc network • Weather forecast service for farming SMEs • Contribution management services • Contribution, regulation and general agriculture news services • Weather forecast service for farming SMEs • Contribution management services • Contribution, regulation and general agriculture news services • Weather forecast service for farming SMEs • Contribution management services • Contribution, regulation and general agriculture news services • Weather forecast service for farming SMEs • Contribution management services • Contribution, regulation and general agriculture news services

26. Why should the public sector make use of mobile solutions? • Giving the citizens the possibility of mobile interaction makes communication with the Government easier and more flexible and gives quicker access • Possibility for mobile interaction increases the interaction • Reach a younger audience better giving them the possibility of using “their” channel of communication • Automated mobile services enables expanded opening hours • Mobile solutions in the public sector rationalizes work, gives shorter processing time, gives better service, saves cost, gives better access to personnel

28. Thank you for your attention!Mrs. Tunde Kallaiemail: tkallai@t-online.huskype: tkallai