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HAN Update to RMS

The HAN Coordinator team ensures a common, open marketplace for all stakeholders, focusing on stability, security, and functionality. They manage projects, troubleshoot issues, and develop processes to promote transparent operations. Contact Jay Foliano for more information.

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HAN Update to RMS

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  1. HAN Update to RMS Prepared by Jay Foliano November 2011

  2. HAN Core Support Team SME SME

  3. HAN Coordinator & Oversight • Role & Objective: • Working in a collaborative effort along side the Texas PUCT commission staff in helping drive towards a common and open HAN marketplace • Usher the development and implementation of a successful HAN environment • Focus on stability, security and robust functionality

  4. HAN Coordinator & Oversight • Role & Objective: • HAN device with SEP can provision and function similar across territories on any TDSP network • REPS and/or Third Parties can communicate with devices that are provisioned on the TDSP network in support of products & services • Foster a HAN environment and infrastructure for all market participants including consumers • Enable transparency in the operation of the respective TDSP systems for market understanding

  5. HAN Coordinator & Oversight • Key Functions: • Project Management: • Market coordination • Intermediary between PUCT, REP’s, TDSP’s, Third Parties, vendors and Consumer advocates • Vision definition and the road map to get there • Mindful of security and privacy standards • Status updates and confidential reporting to the retail market and commission staff • Develop and maintain project plan and timelines

  6. HAN Coordinator & Oversight • Key Functions: • Trouble shooting and resolution • Spending time on site at market participants offices • Working with market participants on trouble shooting • Interface with help desk for resolution • Create a knowledge database • Market Participant report development • Market readiness update • HAN device score card • Diagnostic reporting

  7. HAN Coordination & Oversight • Key Functions: • Marketing awareness/outreach • Outreach to and education of PUCT staff, REPs, vendors, TDSPs, third parties, and consumer advocates • HAN starter kit • HAN user guide • Information dissemination (market awareness)

  8. HAN Coordinator & Oversight • Process development: • Develop process flows and procedures for all functions • End state targets and goals • Escalation procedures • Catastrophic failure SOP • Develop a trouble shooting methodology

  9. HAN Project - Milestones • Initial Milestones: • TDSP’s Assign a SME as the HAN Coordinator • Develop a HAN Core Team • Reach out to the TDSP’s to Gather Project Perspective, Objectives, Requirements & GAPS • Interview REP Participants to Gather Project Perspective, Objectives, Requirements & GAPS • Develop Market Communication to Provide Project Status & Progress • Define the Initial and Long Term Project Objectives

  10. Contact Information: Jay Foliano Email: jfoliano@aol.com Phone: C-919-906-4101 Andrea O’Flaherty Email: AOflaherty@csc.com Phone: C-214-663-2543

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