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Welcome to Reception Academy Day 15

Prepare thoroughly for hospitality job interviews with expert tips on CV creation, company research, interview etiquette, and confidence-building techniques. Learn step-by-step processes from application to induction, ensuring you stand out in the competitive industry.

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Welcome to Reception Academy Day 15

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  1. Welcome to Reception Academy Day 15 Hospitality Training & Recruitment Ltd

  2. What we will cover today Interview Process How to prepare for an interview? How to demonstrate confidence? Hospitality Training & Recruitment Ltd

  3. Interview Process Hospitality Training & Recruitment Ltd

  4. Interview Process 1. Create a professional CV and get a cover letter ready 2. Look for a job and research the company 3. Create profiles on Hotel website and then register to recruitment agencies 4. Apply with your professional RA CV and customized cover letter. (Keep record of it) 5. If CV is accepted Phone Interview (HR ) (10-15min) 6. Assessment Centre (2-6 hours) (10-16 Pax) 7. 1st Interview with HR Manager (45-90 min) 8. 2nd Interview with FOH Manager (20-45 min) 9. Trial Day (2-6 hours) 10. Contract (Be thankful they could have chosen someone else) 11. Induction Day + Probation Period (3>6 Months) (2-4 weeks training) Hospitality Training & Recruitment Ltd

  5. How to prepare for an interview? Hospitality Training & Recruitment Ltd

  6. How to prepare for an interview? 1. Research about the Hotel, (Hotel website, Group website & Trip advisor website) 2. Prepare your Typical Interview Q&A for Hospitality 3. Read your Reception Academy Notes (Keywords, procedures) 4. Know the name and position of the Interviewer 5. Know the direction to the hotel (plan you journey with TFL) 6. Be on time (allow time for transport issues) 7. Remember no more than 5 min in advance (might put stress on the Interviewer) 8. Groomed as per Reception Academy standards Hospitality Training & Recruitment Ltd

  7. How to demonstrate confidence? Hospitality Training & Recruitment Ltd

  8. How to demonstrate confidence? 1. Stand up if seated before greeting your Interviewer 2. Maintain eye contact, smile, greet, firm handshake and say: “Thank you for the opportunity” 3. Accept a drink if offered and drink from it 4. Smile and have eye contact throughout the interview 5. Listen and answer accordingly, ask the interviewer to repeat if question is unclear 6. Open body language (no leaning, no crossing arms and fingers, straight back) 7. Mobile Phone must be turned off, no chewing and no pen in your hands 8. Farwell and say “Thank you for your time” 9. Send a follow up email thanking the interviewer and saying that you are looking forward to hear from him/her Hospitality Training & Recruitment Ltd

  9. Thank you Hospitality Training & Recruitment Ltd

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