1 / 27

MetaPack DM (and DMS)

MetaPack DM (and DMS). www.metapack.com. Overview. MetaPack is delivery management specialist Manage direct delivery and delivery customer care for majority of major retailers Two systems DMS enterprise 1,000 to 160,000 parcels a day

rupert
Download Presentation

MetaPack DM (and DMS)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MetaPack DM (and DMS) www.metapack.com

  2. Overview • MetaPack is delivery management specialist • Manage direct delivery and delivery customer care for majority of major retailers • Two systems • DMS enterprise • 1,000 to 160,000 parcels a day • John Lewis Direct, Dixons group, Comet, B&Q, Boots, Screwfix, Halfords, Laura Ashley, Jessops etc • DM (ASP solution) • 20 to 15,000 parcels a day • Includes JLP and ASOS Confidential & Proprietary

  3. DMS vs DM DM advantages: -low set up cost -transactional payment -easy file import system (no integration) -PAF file for manual entry -wide range of user interfaces -published APIs for integration -order well for contact centre -real time carrier calls e.g. BDPX, Nightfreight -easily export all data DMS advantages: -proven at very high volumes (e.g. 50k an hour) -ServiceLink for front end -capacity management e.g. by trailer -own fleet management (on B&Q branch) -retailer specific carrier settings e.g. carrier on/off by postcode -set carrier preferences to include service weighting Confidential & Proprietary

  4. Summary With limited knowledge would recommend DM: • Volumes • Running cost • Speed and cost of implementation • Flexibility (many warehouses/users/channels etc) • Store access to system • Link with suppliers and concessions Confidential & Proprietary

  5. MetaPack DM Order • Order to Label • Import or integrate WMS OMS WFE • Easy View Tracking • Status History • Proactive reports • Loss/Damage/Query Customer Service Delivery options DM • Carrier Management • Carrier selection • Label print • Manifests • Customer Care • Email & SMS • Despatch & Track • Carded Confidential & Proprietary

  6. MetaPack DM…..control, simplicity, service Access, allocate, control and track any carrier service through one web screen MetaPack DM is a pay-as-you-go web based platform integrated to all major UK carriers. Internet Delivery options Carrier Management Tracking and Customer Care Allocate Label print Manifest WISMO Pro-active Performance Delivery Management Platform Own Fleet Confidential & Proprietary

  7. Pre-configured file format for order import Confidential & Proprietary

  8. Customisable file formats for order import Confidential & Proprietary

  9. Consignments imported using browser Confidential & Proprietary

  10. Consignments can be set up manually Confidential & Proprietary

  11. Parcel details are inputted or imported for international Confidential & Proprietary

  12. Selectable service types Confidential & Proprietary

  13. Carrier services can be selected manually or automatically*Illustrative prices Confidential & Proprietary

  14. Manifests for all carriers sent from one screen Confidential & Proprietary

  15. Contact centre can search by con number, name or postcode Confidential & Proprietary

  16. Consignment history easily found Confidential & Proprietary

  17. Consignment status history easily displayed Confidential & Proprietary

  18. Returns can be instantly set up Confidential & Proprietary

  19. Performance Reports can be viewed by carrier Confidential & Proprietary

  20. Individual parcel reports can also be viewed Confidential & Proprietary

  21. New carriers and services are easy to set up Confidential & Proprietary

  22. System automatically finds local printers: only require one Confidential & Proprietary

  23. Customise what users are allowed to do Confidential & Proprietary

  24. DMS vs DM Costing • DM costs: • £100 set up • Possibly £2/3k if larger project • Ongoing transactional charge of 2% to 4% depending on functionality • Includes hosting, license, support, maintenance and carrier administration • DMS costs: • £20 to £100k set up and implementation • Modules range from £30k upwards per year plus support • Client usually hosts themselves Confidential & Proprietary

  25. Strategic carrier management Carrier management should encompass delivery requirements across the business • Internet direct channel • Additional specialist channels e.g. large goods/2 man • Specialist services such as replacement parts, B2B services • Item delivery to store • Store delivery to home • Store to store • Supplier item delivery to distribution centres, stores and shopper • Bulky • Slow moving • New • Seasonal • Promotion Confidential & Proprietary

  26. Management of suppliers and store to store via ASP Supplier delivery • Specify the carriers your supplier uses • Extend buying contracts to suppliers • Track parcels from suppliers regardless of carriers • Receive supplier tracking through same screens as own shipments • Ensure consistency and quality of customer experience Store to store • Book ad-hoc movements • System selects best carrier • Print label locally • Fully tracked Confidential & Proprietary

  27. Customer Promise Delivered www.metapack.com Thank you for your time Derek Weaver 0798 0798 033 Email: Derek.Weaver@metapack.com

More Related