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TOTAL QUALITY MANAGEMENT (TQM)

TOTAL QUALITY MANAGEMENT (TQM). LAHIRNYA KONSEP TQM. TQM bermula di Amerika Serikat selama PD II, ketika W. Edwards Deming menolong para insinyur dan teknisi untuk menggunakan teori statistik untuk memperbaiki mutu produksi .

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TOTAL QUALITY MANAGEMENT (TQM)

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  1. TOTAL QUALITY MANAGEMENT(TQM)

  2. LAHIRNYA KONSEP TQM • TQM bermula di AmerikaSerikatselama PD II, ketika W. Edwards Deming menolongparainsinyurdanteknisiuntukmenggunakanteoristatistikuntukmemperbaikimutuproduksi. • Setelahperang, teorinyabanyakdiremehkanolehperusahaanAmerika, shg Deming pergikeJepanguntukmengajarkankonsepnya.

  3. TQM di jepang • Kehadiran W. Edward Deming di Jepangpadatahun 1950 menjadipemicusemangatilmuwanJepangdalammembangundanmemperbaikisistemkualitas. • Keberhasilandankemajuan yang sangatpesat di bidangkualitaspadaperusahaanJepangmenjadiperhatianperusahaan di negaramajulainnya. • HasilstudimenunjukkanbahwasalahsatupenyebabkeberhasilanperusahaanJepangadalahdenganditerapkannya Total Quality Management (TQM).

  4. Proses tqm di jepang

  5. Definisimutu

  6. Definisitqm • TQM is described as the mutual cooperation of everyone in an organization and associated business processes, in order to produce products and services which meet and hopefully exceed the needs and expectations of customers(Dale, 1999). • TQM is an approach to improve competitiveness, efficiency and flexibility for a whole organization(Oakland, 1989). • TQM is a corporate culture that is characterisedby increased customer satisfaction through continuous improvement, involving all employees in the organization(Dahlgaardet al., 1999). Sumber : Jonas Hansson, 2003, Doctoral Thesis, Lulea University of Technology, Sweden

  7. Definisitqm • TQM adalahpendekatanmanajemenpadasuatuorganisasi, berfokuspadakualitasdandidasarkanataspartisipasidarikeseluruhansumberdayamanusiadanditujukanpadakesuksesanjangkapanjangmelaluikepuasanpelanggandanmemberikanmanfaatpadaanggotaorganisasi(sumberdayamanusianya) danmasyarakat

  8. ElemenKunci TQM Kedelapanelemenkuncitsbdptdikelompokkanmjd 4 bagian, yaitu: • Foundation (ethics, integrity, and trust). • Building Bricks(training, teamwork, and leadership). • Binding Mortar(communication). 4. Roof(recognition). Ethics, Integrity, Trust

  9. Piranti/alattqm

  10. Brainstorming

  11. Diagram flow-chart

  12. Penilaiankritis • Penilaiankritisadalahalatbantu analisis yang dptdigunakanuntukmemeriksasetiap proses manufaktur, perakitan, ataujasa. • Alatinimembantukitauntukmemikirkanapakahsuatu proses memangdibutuhkan, tepat, danapakahadaalternatif yang lebihbaik.

  13. Diagram fishbone

  14. Diagram Pareto merupakansuatualatinterpretasi yang dapatdigunakanuntukmemilihgagasandanpemecahanmasalah di antarabeberapaalternatif dg caramerankingsesuaiurutan.

  15. Proses Benchmarking

  16. ALHAMDULILAH • SEMOGA BERMANFAAT

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