Corporate Course List

1. Committed to Organizational Change & Workforce Transformation Corporate Course List “People Make The Difference” WORKFORCE EMPOWERMENT SOLUTIONS 700 N. St. Mary’s St. Suite 1400 San Antonio, TX 78205 - www.starforceusa.com - 210.896.3557 or 210.385.2777

2. Committed to Organizational Change & Workforce Transformation COMPANY INTRODUCTIONSTAR FORCE is a leading-edge organizational development and training company, relentlessly committed to putting purpose and passion back into the workplace! STAR FORCE specializes in designing and delivering innovative workforce empowerment solutions. We provide clients with strategic consulting services and customized organizational, leadership, and personal development programs designed to increase individual and workplace performance. Our mission: to provide YOU WITH integrated, results-driven services in the fields of organizational development and career and life transition coaching. “People Make The Difference” WORKFORCE EMPOWERMENT SOLUTIONS 700 N. St. Mary’s St. Suite 1400 San Antonio, TX 78205 - www.starforceusa.com - 210.896.3557 or 210.385.2777

3. CORPORATE TRAINING • Leadership Courses • The 360 Leader • Leadership vs. Management • Developing Leaders Around You • The Leadership Development Ladder • Succession Planning that Works • Secrets of Overachievement • How to Work Less and Accomplish More • Navigating Organizational Change • Initiating, Implementing, and Anchoring Change in Organizational • Culture • Strategic Messaging and Marketing • Message Development & Communications Strategy • Strategic Speed and Organizational Success • Mobilizing People and Accelerating Execution • How Power, Influence, and Persuasion Work in Organizations • Sell Your Ideas and Make Things Happen “People Make The Difference”

4. CORPORATE TRAINING • Vision, Mission, and Values • The Three Most Critical Ingredients to Business and Personal Success • Building Winning Teams • Why Some Teams Win and Other Teams Lose • Developing Business Strategy • Building Successful Business Models • The Power of Full Engagement • Developing Competitive Advantage with Engaged Employees • Performance Management Process • Empowering Employees through Effective Performance Measurement • The Power of Business & Personal Branding • Why & How to Brand Yourself and Your Organization in Today’s Economy • Process Improvement • 14 Step by Step Guide for Process Improvement “People Make The Difference”

5. CORPORATE TRAINING • Survival Skills for Supervisors & Managers • A great course for first-time and more seasoned supervisors. This course • helps participants understand the basic roles, responsibilities shared by all • supervisors/managers and how to get to the next level in leadership. • Presenting for Professionals • Participants learn how to plan, prepare and deliver a presentation that’s • professional and gain a wide range of ideas and appropriate methods/tools • they can use to enhance any presentation. • Interviewing & Counseling • Participants learn to assess the purpose of the interview; how to connect to • the person being interviewed; what questions to ask and why; how to plan • and prepare for the interview, how do I begin and end the interview; and • how to use the information gathered. • The Performance Management System • Participants learn system components, what employees and managers • need to succeed, importance of planning, data gathering, ongoing • observation, and documentation. “People Make The Difference”

6. CORPORATE TRAINING • Customer Service - Creating Customer Loyalty • Participants learn the importance of tone, pace, inflection, and attitude • when communicating, using the right words, justifying their limitations, • matching customer’s style, and the power of asking the right questions. • Time & Stress Management - Reducing Stress & Improving • Productivity • Participants learn the principles of time management, how to categorize • tasks and responsibilities, identify procrastination, set priorities, and the • principles for leading during crisis. • Conflict Resolution- Effective Interpersonal Skills • Participants learn how and why workplace conflict occurs and how to • effectively resolve it. They learn the importance of body language, people • styles at work, documentation, and follow-up. • Problem Solving & Decision Making • Participants learn how to define the problem, know the planning factors • involved, and brainstorm for creative solutions. “People Make The Difference”

7. CORPORATE TRAINING Veteran Initiatives • Courses Related to Veteran Employee Issues: • The Military Transition Framework • Military vs. Civilian Cultural Differences • What You Get When You Hire a Veteran • The Veteran Employee Retention Lifecycle • Common Challenges of the Military-to-Civilian Workplace Transition “People Make The Difference”

8. PERSONAL DEVELOPMENT TRAINING & COACHING • Courses Related to Career Enhancement & Personal Empowerment: • Phase I: Develop Career vision, mission and value statement: • • Understanding Your Place in the Workforce • • Understanding the Three Approaches to Work • • Defining Success and Significance • • The Power of Purpose and Vision (Purpose and Passion Inventory) • • Discovering You – Learning to Live Life by Design not Default • Phase II: Develop strategies to achieve life and career objectives: • • The Power of a Personal Brand • • Soaring with Strengths and Managing Weaknesses • • Coaching and Mentoring in the Workplace • Phase III: Develop ability to adapt and overcome setbacks and obstacles: • • Resiliency Assessment • • Developing an Overcoming Mindset • • Secrets of the Overachiever “People Make The Difference”

9. Please feel free to contact us at:700 N. St. Mary’s Street, Suite 1400San Antonio, TX 78205210-896-3557 or 210-385-2777 www.starforceusa.com clarence@starforceusa.com patricia@starforceusa.com info@starforceusa.com “People Make The Difference”