Commission for Conciliation, Mediation and Arbitration

1. Commission for Conciliation, Mediation and Arbitration Annual Report 2001/2002

2. Vision To promote social justice and economic growth with the social partners by transforming relations in the labour market. This will be achieved by delivering high quality, low cost, dispute resolution and prevention services

3. Delivering Key Objectives • Dispute Resolution • Dispute Prevention/Management • Institution Building • Registry/Support Services

4. 2002/2003 Projects • Legislative Amendments Project • Information Systems • Customer Service • Capacity Building • High Std. Operations & Performance

5. Workload to Resources

6. Dispute Resolution Caseload Total caseload = 470 146

7. Operations Overview Average of 444 referrals per working day

8. Percentage Dispute Referrals per Month (comparison with Previous Year)

9. Dispute Referrals by Province

10. Dispute Referrals by Issue

11. Dispute Referral by Sector

12. Conciliation Settlement Rate

13. Conciliations & Arbitrations per Province

14. Commissioner Breakdown by Province

15. Total Breakdown of Full Time Staff by Function & Race

16. Dispute Resolution Performance Efficiencies 65% increase in cases in 5 years managed by greater case processing/case handling efficiency How? • Case screening = 28% • Scheduling conciliations = 10 per CMA per day • Conciliation settlement rate = 70% • Cases per commissioner = 4 or 2 or 2 • Case administration = 10 per CMA per day

17. Dispute Resolution – Projections 2002/2003 Case Projections • Caseload – 113 262 • Cases screened out – 32 053 (28%) • Conciliation settlement rate – 56 694 (70%) • Arbitrations – 27 512 Legislative amendments

18. Legislative Amendments Project Implementation Project • Developing CCMA Rules, Forms & Regulations • Adapting the Case Management System • Public Awareness • Commissioner & Registry Training • Finance • Budget & Resources • Provincial Roll-out

19. Overview – Dispute Prevention Aim is to reduce referrals to the CCMA and improve the quality of those referred through supporting targeted CCMA users in building capacity to: • resolve problems and disputes at the workplace level • avoid inappropriate dispute referrals to the CCMA • effectively and correctly manage referrals brought to the CCMA

20. Dispute Prevention - Focus for 2002/2003 • Workplace: Problem solving and dispute minimization • Union and employer office: Best practice screening, categorizing and processing of disputes • CCMA: Best practice preparatory steps for CCMA processes • Public: Awareness raising and networking

21. Overview - Institution Building • 15 bargaining councils (BCs) trained & accredited to conciliate disputes • 33 BCs also trained & accredited to conciliate and arbitrate disputes • Provided customized case management systems • Technical assistance to establish & resource the Public Sector Coordinating Bargaining Council (PSCBC) & 4 sectoral BCs • Collaborative work & technical assistance to other institutions

22. Institution Building – Focus 2002/2003 • Additional training of BC dispute resolution panelists • Provide IT support for BC’s customized case management systems • Technical support to new dispute settlement services in SADC countries • Collaborative work & technical assistance to other SA institutions