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A New Fixed Telephony Service for CERN

A new service currently in development that offers more flexibility and lower costs for phone applications at CERN. Run it everywhere, ring it everywhere, inside or outside CERN. Call CERN people for free from abroad. Available peripherals include USB headsets, speakerphones, and handsets. Two types of phone numbers are offered: personal and shared. Migration steps will be guided through a web interface. Guidelines include removing physical phones and using shared numbers when needed. Cost details and further information available.

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A New Fixed Telephony Service for CERN

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  1. A New FixedTelephony Service for CERN SPOB – 13th February 2019

  2. a new service

  3. Currently in development Not readybeforeH2-19 or H1-20

  4. Phone Applications

  5. Phone Applications • More flexibility, lesscosts • Runeverywhere, ring everywhere • Inside or outside CERN • Call CERN people for free from abroad • Mobile • On CERN or non-CERN smartphones • One number per CERN user • Easy to get, install and configure (through the app)

  6. VeryEarly Screenshots

  7. AvailablePeripherals • USB Headsets (mono or stereo) • Stores (~30 chf) • USB/Bluetooth speakerphone • Stores (~120 chf) • USB handset

  8. Two Types of Phone Numbers • Personal: • Owner (primary account) = user • Any authorized user can ask for a personal telephone number • Shared: • Owner (primary account) != user (e-group) • Numbers associated with a location (lab, workshop, etc.) or function (service number) or a team. • A typical usage: the number is configured to ring simultaneously on all the personal numbers of a team. All members of the managers e-group can very easily modify this configuration (“add me”, “remove me” buttons)

  9. The Shared Office Use Case • Users share a physical phone • Theygetpersonalnumbers • The physical phone iscompletelyremoved • And canbeturnedinto a virtualsharednumberconfigured to ring on all personalnumbers • Eachindividualcanthenadjust the configuration of the sharednumber at will

  10. migration

  11. Steps • Preparation • Clean-up phone database (H1 2019) • For numberswithoutassociated user • Inside offices: by DPRs • Outside Offices: by TSOs and Location Responsibles • Group phones: by DPRs • Pilot service (H2 2019) • Migration

  12. Clean-up

  13. Group Phones

  14. Migration • Not before the new service isfullyready. • Everypersonassociatedwith a phone numberwillbecontacted by email and provided a web interface to guide themthrough the migration • Every user migrated to a phone application gets a peripheral • Mono, stereoheadset or handset

  15. Guidelines • Remove all physical phones • They are not flexible and are costly for the Organization (purchase, installation and maintenance) • They are not future proof • Use sharednumberswhenneeded • Contact us if youthinkyoureallyneed a physical phone and thereis no IP socket around

  16. Cost for the Departments • No cost for phone application users (IT sponsors the peripheral) • For eachphysical phone to beinstalled • Cost of the phone (VVX 201: 144 CHF, VVX 150: ~80 CHF) • Cost of the IP socket installation if thereis none available • Betteroverviewwillbeavailableafter the preparation phase.

  17. Further Information

  18. Questions? Contact: phone-migration-support@cern.ch Mattermost Malt-Telephony channel

  19. extra

  20. Backup Slides: TelephonyAuthorizedUsers *: deprecated, replacedwith DIST and EUPR

  21. Migration – Location Purposes industrial office corridor

  22. Basic features Incoming calls: All registered phone clients ring simultaneously Outgoing calls: User can chose in the App which of his numbers (personal, shared, delegated) is used to call Calling rights: Local (CERN, +4122 & +33450) or World Call history & missed calls notification LDAP search & personal contact list Call forwarding / simultaneous ringing (to your mobile for example) Simultaneous calls Call transfer (when receiving a call)

  23. ‘Advanced’ features Team member (receiving calls on your behalf) Delegate (receiving and calling on your behalf) Group of phones (list to be called sequentially) Voice messaging

  24. Advanced services • Call centers: FB, CCC, Service Desk… • Advanced call logs • Call recording • Critical services (GPN & power autonomous): • FB, CCC, red phones, crisis rooms

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