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Assessment

Assessment. Reference Transaction Trends. ARL Definition Reference transactions (REFTRANS): The total number of reference transactions.  Excludes directional transactions. ARL Reference Transaction Data. All Libraries 2006 2007 2008

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Assessment

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  1. Assessment

  2. Reference Transaction Trends ARL Definition Reference transactions (REFTRANS): The total number of reference transactions.  Excludes directional transactions.

  3. ARL Reference Transaction Data All Libraries 2006 2007 2008 Total 9,595,345 9,161,471 8,345,439 Difference: 2006-2007 -433,874 2007-2008 -816,032 2006-2008 -1,249,906 % Difference 2006-2007 -4.5% 2007-2008 -8.9% 2006-2008 -13%

  4. Virginia Tech Peer Institutions University of California, Berkeley University of California, Davis University of Colorado at Boulder Cornell University University of Florida University of Illinois at Urbana-Champaign Iowa State University University of Maryland, College Park University of Michigan, Ann Arbor Michigan State University University of Minnesota-Twin Cities University of Missouri-Columbia North Carolina State University The Ohio State University Pennsylvania State University University of Pittsburgh Purdue University Rutgers, The State University of New Jersey State University of New York at Buffalo University of Southern California Stony Brook University Texas A&M University The University of Texas at Austin The University of Washington-Seattle University of Wisconsin-Madison

  5. ARL Reference Transaction Data Virginia Tech Peer Institutions   2006 2007 2008 Total 2,572,845 2,573,941 2,224,744 Difference: 2006-2007 +1,096 2007-2008 -349,197 2006-2008 -348,101 % Difference 2006-2007 +.04% 2007-2008 -13.6% 2006-2008 -13.5%

  6. ARL Reference Transaction Data Virginia Tech 2006 2007 2008 24,457 17,944 17,711 Difference: 2006-2007 -6,513 2007-2008 -233 2006-2008 -6,746 % Difference 2006-2007 -26.6% 2007-2008 -1.3% 2006-2008 -27.6%

  7. VT Data Virginia Tech 2006 2007 2008 2009   Total 19,832 23,088 17,990 22,822 Difference: 2006-2007 +3,256 2007-2008 -5,098 2008-2009 +4,832 2006-2009 +2,990 % Difference: 2006-2007 +14% 2007-2008 -22% 2008-2009 +21% 2006-2009 +13%

  8. Reference Desk Transaction DataSpring 2009

  9. Reference Desk Transaction DataSpring 2009

  10. Using Data to Make Recommendations Newman Building Use Survey 2007 Benches Location: 3 first floor lobby, 9 second floor in groupings of 3 Use: 88% of bench use was on the first floor but only 25% of the benches are on the first floor. They are used as temporary seating. Observation: Place benches in areas of temporary seating. These should be high traffic areas. Noisy areas. Placing them in study areas is wasting space that could be put to better use.

  11. Using Data to Make Recommendations Newman Building Use Survey 2007 Groups Group Work: defined as two or more people observed to be collaborating Group Study Room Location: 4 fourth floor, 3 second floor Use: Four of the hours surveyed showed occupancy rates of over 70%, with the highest was 95% (9:00 pm).

  12. Using Data to Make Recommendations Newman Building Use Survey 2007 Groups Groups Outside Group Study Rooms: 17% of seated patrons overall were in groups outside of group study rooms. Furniture Preferences: Tables and carrels. Observations: When purchasing new furniture we should explore carrels designed for three or four people.

  13. Using Data to Make Recommendations Newman Building Use Survey 2007 Computer Use Use: 42% of patrons were using laptop computers, 15% were using library computers. 69% of laptop users had them plugged in. Observation: The majority of laptop users want to plug them in. Place furniture to make maximum use of the outlets. When selecting new furniture investigate purchasing furniture with power ports.

  14. Assessment Using data to change practices Total Questions at Newman Library reference and information desks January-June 2009: 8005 56 questions total between 5:00pm and 6:00pm Friday 0.7% of all questions Decision made: desks don’t need to be manned 5:00pm and 6:00pm Friday

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