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EAGA Roundtable Event 20 July 2011

EAGA Roundtable Event 20 July 2011. Cathie Sales Bristol Debt Advice Centre. Energy Advice Project – geographic reach and services. Face-to-face advice Telephone advice Home visits Frontline worker sessions Coffee mornings and open access sessions. Issues raised in this study. Debt

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EAGA Roundtable Event 20 July 2011

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  1. EAGA Roundtable Event20 July 2011 Cathie Sales Bristol Debt Advice Centre

  2. Energy Advice Project – geographic reach and services • Face-to-face advice • Telephone advice • Home visits • Frontline worker sessions • Coffee mornings and open access sessions

  3. Issues raised in this study • Debt • Payment arrangements • Switching supplier

  4. Issues raised in this study • Debt • Consistency of advice • Payment arrangements • Affordable payment arrangements • Switching supplier • Gains? • Access • Accuracy of information • Cost to clients

  5. Client needs Mr A • Owner occupier • Health problems • Broken boiler • Heat or eat decision Mrs B • Private rental • Family with young children • Inappropriate payment arrangement set up • Never been in debt before

  6. Client needs Mrs C • Housing association property • Family with young children • Profound and enduring healthcare needs • High energy usage due to health • Debt and threat of disconnection despite health

  7. Thank you

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