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Planning Business Reports and Proposals. Reports and Proposals. Guide Decisions. Comply with Government Regulations. Gain the Acceptance of Others. Monitor and Control Operations. Implement Policies and Procedures. Document Results. Source. Frequency. Audience. Length.
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Planning Business Reports and Proposals Business Communication Today
Reports and Proposals Guide Decisions Comply with Government Regulations Gain the Acceptance of Others Monitor and Control Operations Implement Policies and Procedures Document Results Business Communication Today
Source Frequency Audience Length Intent Classifying Reports Business Communication Today
Monitor and Control Operations State Policies and Procedures Document Compliance Report Progress InformationalReports Business Communication Today
Written Plans Operating Reports Activity Reports Monitoring andControlling Operations • Strategic Plans • Business Plans • Marketing Plans • MIS Reports • Annual Reports • Sales Reports • Sales-Call Reports • Expense Reports • Recruiting Reports Business Communication Today
ImplementingPolicies and Procedures Lasting Guidelines Position Papers Business Communication Today
Complying withGovernment Regulations Annual Reports Interim Reports Business Communication Today
Documenting Progresson Workplace Projects Interim Reports Final Reports Business Communication Today
Problem-Solving Reports Business Proposals Analytical Reports Recommendations Solutions Persuasion Conclusions Business Communication Today
Solving Problems Troubleshooting Reports Feasibility Reports Justification Reports Business Communication Today
Internal External Solicited Unsolicited Writing Proposals Business Communication Today
Three-Step Writing Process Planning Chapter 12 Writing Chapter 13 Completing Chapter 14 • Analyzing • Investigating • Adapting • Organizing • Composing • Designing • Revising • Producing • Proofreading Business Communication Today
Planning Reports Analysis Investigation Adaptation Business Communication Today
Informational Reports Analytical Reports Analyzing the Situation Business Communication Today
Problem Definition for Analytical Reports Clarify the Problem Ask the Right Questions Factor the Problem Form a Hypothesis Business Communication Today
To Inform To Persuade To Recommend To Confirm To Analyze To Summarize What Is the Purposeof the Report? Business Communication Today
Parallel Construction Consistent Headings Developing a Preliminary Outline • First Major Part • First subpoint • Second subpoint • Evidence • Evidence • Third subpoint • Second Major Point • First subpoint • Second subpoint Business Communication Today
Preparing the Work Plan • Statement of the problem • Statement of the purpose and scope • Discussion of tasks to be accomplished • Description of final products or outcomes • Review of schedules and requirements • Plans for following up • Working outline Business Communication Today
The Research Process Understand Topic and Assignment Find and Access Information 1 2 Evaluate and Finalize Sources Process Information 3 4 Analyze Data Interpret Findings 5 6 Business Communication Today
“You” Attitude Positive Tone Credibility Adapting to the Audience Business Communication Today
Polite Treatment Bias-Free Language Corporate Image Adapting to the Audience Business Communication Today
Selecting the Channel and Medium Written Reports Complex Information Future Reference Oral Reports Immediate Feedback Nonverbal Communication Business Communication Today
Electronic Reports Advantages • Cost and space savings • Faster distribution • Multimedia features • Ease of maintenance Disadvantages • Hardware and software costs • System incompatibility • Training needs • Data security Business Communication Today