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Developing Outstanding Adult Social Care Teams in Kent

Discover how Skills for Care supports registered managers in Kent to lead their teams to excellence in adult social care, providing practical resources and guidance. Learn how to cultivate outstanding evidence, teamwork, and managers to deliver exceptional care services.

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Developing Outstanding Adult Social Care Teams in Kent

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  1. Skills for Care Pia Rathje-Burton Locality Manager Kent and Medway @PiaRathje

  2. Who we are, what we do The employer-led workforce development body for adult social care in England. Largely funded by Department of Health and Social Care Lead on workforce, leadership and learning and development. Develop practical resources and provide support for the workforce including front line workers, Registered Managers and people in other leadership, management and strategic roles. Visit www.skillsforcare.org.uk

  3. The state of the adult social care sector and workforce in Kent 2018/9 41,000jobs in adult social care 806 CQC regulated services 31.2% 2400 (6.1%) 24% 43 Adults Social Jobs in South East by 2035 380,000

  4. How do we to get to be outstanding! What’s needed to be outstanding? • Outstanding managers • Outstanding teams • Outstanding evidence

  5. Lead the service in striving for excellence, seeking out the latest best practice and new technologies. Every opportunity are maximised, all learning embraced. • Inspire you teams to deliver the best care possible. • Be visible across the service – staff and people who need care and support know who you are. • Be committed to your own development, and that of your teams, particularly succession planning for future managers. • Know how to delegate and empower others when you are not around

  6. Be committed to continually improving your service, and engage with a wide range of people to identify areas for improvement • Be open and transparent about challenges and issues that your service faces, and learn from incidents and/or mistakes. • Ensure you have the time to proactively engage with others • Connected with other registered managers and services, the wider community and healthcare providers, and work together to improve outcomes for people who need care and support.

  7. Registered Manager Networks Established by registered managers and supported by Skills for Care. Each network: is chaired by a registered manager sets its own aims and purpose in line with the interests and needs of local managers balances a mix of formal and informal discussions meets a minimum of three times a year Relates to KLOE W5 How does the service work in partnership with other agencies 6 Networks in Kent speakers such a CQC, Marketing Consultant, NICE, Ambulance service, Recruitment Expert and many more.

  8. These meetings have been of great value;networking with other professionals, chatting about different situations, sharing information and supporting one another…….its priceless thank you.

  9. Registered Manager Membership www.skillsforcare.org.uk/membership

  10. Outstanding teams • The team has understanding of your organisations vision, values and objectives and work towards the same goals • Your team members are innovative and creative, • Staff are able to make decisions outside of the boundaries of their role • Team success is recognised and celebrated • Your team trusts one another and are open to feedback • Staff are given opportunities to do regular learning and development

  11. How to develop a positive workplace culture Our free toolkit can help! www.skillsforcare.org.uk/culture

  12. Developing staff teams resources

  13. Outstanding evidence • Gather evidence from day one – start compiling new evidence the day after your last inspection • Create an evidence folder – Keep it live • Ensure staff and others that use or engage with your service know what your evidence so they can back up what is documented • Develop an improvement plan • Regularly reflect on your own best practice

  14. Good and outstanding care guide www.skillsforcare.org.uk/GO EachStep Blackburn was rated ‘outstanding’ by the CQC. The ‘Good and outstanding care’ guide was a massive help in getting us there. Phil Benson, Registered Manager, EachStep Blackburn (Part of Community Integrated Care) (Rated ‘outstanding’ in 2018)

  15. Guide to improvement www.skillsforcare.org.uk/guidetoimprovement

  16. A free online tool to help CQC regulated providers pre and post inspection A quick way to find out about all the Skills for Care and SCIE products and services relating to CQC inspectors key lines of enquiry Relates to KLOE E1. Are people’s needs and choices assessed and care, treatment and support delivered in line with current legislation, standards and evidence-based guidance to achieve effective outcomes? Care Improvement Works www.careimprovementworks.org.uk

  17. Find out more Sign up to Enews - Visit our website www.skillsforcare.org.uk Follow us on twitter: @skillsforcare Like us on Facebook: Skills for Care Follow us on LinkedIn: Skills for Care Pia.Rathje-Burton@skillsforcare.org.uk @PiaRathje

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