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NATIONAL SKILLS ACADEMY FOR SOCIAL CARE

NATIONAL SKILLS ACADEMY FOR SOCIAL CARE. REGISTERED MANAGER RESEARCH SUMMARY REPORT – APRIL 2012. CONTENTS. RESEARCH INTRODUCTION Research objectives and approach Research process Sampling and profile of respondents SUMMARY OF FINDINGS DETAILED RESULTS Current working patterns

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NATIONAL SKILLS ACADEMY FOR SOCIAL CARE

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  1. NATIONAL SKILLS ACADEMY FOR SOCIAL CARE REGISTERED MANAGER RESEARCH SUMMARY REPORT – APRIL 2012

  2. CONTENTS • RESEARCH INTRODUCTION • Research objectives and approach • Research process • Sampling and profile of respondents • SUMMARY OF FINDINGS • DETAILED RESULTS • Current working patterns • Interest and current activity around training/CPD • Current / desired contact with other Registered Managers • Recognition and interest in accreditation / membership body

  3. RESEARCH INTRODUCTION

  4. RESEARCH OBJECTIVES & APPROACH • Research objectives • To pinpoint the common issues that impact Registered Managers’ ability to provide quality care • To determine the current activity and future interest in training and Continuous Professional Development • To better understand the current and desired level and nature of contact between Registered Managers • To identify where Registered Managers look for professional support and advice at present • To better understand the support that Registered Managers would find most valuable in the future • To understand Registered Managers’ views on accreditation and future focus for Social Care sector • Research approach • Online survey sent to 12,551 Registered Managers • Fieldwork conducted 13th to 24th April 2012 • Response rate of 9% (1,154)

  5. RESEARCH PROCESS @

  6. SAMPLE OVERVIEW The survey was completed by 1,154 UK based Registered Managers, including a broad range of organisation sizes (small, medium and large) and types (public, private and non-for-profit)

  7. SAMPLING AND PROFILE OF RESPONDENTS

  8. SUMMARY OF FINDINGS

  9. SUMMARY OF KEY FINDINGS (1/2)

  10. SUMMARY OF KEY FINDINGS (2/2)

  11. DETAILED RESULTS

  12. COMMENTS: WHY WORK IN SOCIAL CARE (1/2) Registered Managers are extremely dedicated individuals, who are determined to make a difference and committed to treating people under their care as individuals What were the main reasons you decided to work in the Social Care sector?

  13. COMMENTS: WHY WORK IN SOCIAL CARE (2/2) They are individuals who are highly passionate about helping and supporting people in their care, enabling them to lead fulfilling lives What were the main reasons you decided to work in the Social Care sector?

  14. PROFILE: AVERAGE TIME AS REGISTERED MANAGER On average, the respondents in the survey had been a Registered Manager in the Social Care sector for 9 years How long have you been working as a Registered Manager in the Social Care sector (in years)?

  15. Two-thirds of the Registered Managers that took part in the survey work in Residential Care

  16. SOCIAL CARE AREAS SERVED In which areas of Social Care does your organisation work? CORE SECONDARY TERTIARY

  17. Over two-thirds of respondents (69%) work with older people

  18. CLIENT GROUPS SERVED Which client groups does your organisation work with? CORE SECONDARY

  19. Open associations with being a Registered Manager were typically negative: ‘Stressful’, ‘Frustrated’, and ‘Undervalued’ were 3 of the 4 main characteristics; ‘Rewarding’is the one major positive

  20. WORD ASSOCIATIONS WITH RM JOB ‘Stressful’, ‘Rewarding’ and ‘Frustrated’ are the strongest unpromted associations What other words do you associate with your current job as a Registered Manager?

  21. When given stated words, positive associations with the current job include ‘Professional’, ‘Knowledgeable’ and ‘Customer-focussed’

  22. WORDS ASSOCIATED WITH CURRENT JOB Strong positive associations amongst Registered Managers include ‘Professional’ ‘Knowledgeable’, ‘Customer-focussed’ and ‘Fulfilling’ Which of the following words do you associate with your current job as a Registered Manager?

  23. However ‘Demanding’ was the strongest association, and a high proportion of Registered Managers also associate the job with ‘Administrative’ and ‘Pressurised’

  24. WORDS ASSOCIATED WITH CURRENT JOB Managers most strongly associate their job with being ‘Demanding’ and also strongly feel it is highly ‘Administrative’ Which of the following words do you associate with your current job as a Registered Manager?

  25. And the research indicates that only 40% of Registered Managers feel ‘Appreciated’ or ‘Valued’; perhaps worst of all a quarter feel ‘isolated’

  26. WORDS ASSOCIATED WITH CURRENT JOB Managers do not associate feeling ‘Appreciated’ or ‘valued’ with their jobs, whilst just over a quarter feel ‘isolated’ Which of the following words do you associate with your current job as a Registered Manager?

  27. JOB ASSOCIATIONS - BY GENDER Overall, females have stronger positive associations with their role as a Registered Manager than males Which of the following words do you associate with your current job as a Registered Manager? Women typically think more positive of the sector than men

  28. JOB ASSOCIATIONS - BY ORGANISATION TYPE Which of the following words do you associate with your current job as a Registered Manager? Registered Managers in ‘Public sector/other’ have the strongest positive associations with their roles

  29. JOB ASSOCIATIONS - BY ORGANISATION SIZE Which of the following words do you associate with your current job as a Registered Manager? Registered Managers in medium sized organisations have the strongest association with ‘pressurised’

  30. Just under one-third of Registered Managers also hold a Registered Nurse license

  31. ADDITIONAL LICENCES HELD Which of the following licences do you have, in addition to being a Registered Manager?

  32. ADDITIONAL LICENCES HELD - BY GENDER Which of the following licences do you have, in addition to being a Registered Manager? Just over 1/3 of Registered Managers that have a Registered Nurse license are female

  33. ADDITIONAL LICENCES HELD - BY ORGANISATION SIZE Which of the following licences do you have, in addition to being a Registered Manager? Larger organisations have a higher percentage of Registered Nurses

  34. On average Registered Managers work 46.4 hours per week, averaging 5 hours per week more in the private sector

  35. PROFILE: HOURS WORKED ON A WEEKLY BASIS How many hours per week do you usually work on average?

  36. When asked how many hours they would like to work, the average was 36.7 hours

  37. PROFILE: PREFERENCE FOR HOURS WORKED How many hours per week would you like to work?

  38. ENTRY ROUTE TO BECOMING A RM Just under 50% of Registered Managers entered their role through internal promotion How did you become a Registered Manager in the Social Care Sector?

  39. PROFILE: ENTRY ROUTE TO BECOMING A REGISTERED MANAGER How did you become a Registered Manager in the Social Care Sector?

  40. Whilst ‘time’ is identified as the main barrier to providing quality care, ‘bureaucracy’ and ‘conflicting priorities’ are significant barriers too

  41. BARRIERS IMPACTING PROVISION OF QUALITY CARE What are the main barriers that impact your day to day ability to provide quality care? CORE SECONDARY TERTIARY

  42. BARRIERS TO QUALITY CARE - BY GENDER What are the main barriers that impact your day to day ability to provide quality care? Males find ‘bureaucracy’ to be a significant barrier, whereas females make reference to the ‘Fear of mistakes and their impact’

  43. BARRIERS TO QUALITY CARE - BY ORGANISATION SIZE What are the main barriers that impact your day to day ability to provide quality care? Smaller organisations (under 50 employees) particularly find ‘bureaucracy’ ‘regulations’ and ‘fear of mistakes and their impact’ as barriers

  44. COMMENTS: JOB BEST THINGS Managers particularly speak of the job satisfaction from directly experiencing the impact of their work and the influence they have as the best aspects of the job What are the three best things about your job at the moment?

  45. COMMENTS: JOB WORST THINGS Managers complain of bureaucracy, working with the CQC and a lack of appreciation by the media as some of the worst areas of their jobs What are the three worst things about your job at the moment?

  46. Two-thirds of Registered Managers expect to remain in the Care sector in the next 5 years

  47. FUTURE IN CARE SECTOR Do you envisage continuing to work in the care sector in five years’ time?

  48. PROFILE: FUTURE IN CARE SECTOR Do you envisage continuing to work in the care sector in five years’ time?

  49. One-third of Registered Managers attend a training course once a month

  50. FREQUENCY OF TRAINING COURSES ATTENDED How regularly do you attend training courses or other forms of learning / continuous development to support your role as a Registered Manager?

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