Call Training

1. By: Suveen Kumar suveen@compunnel.in 360° CALL TRAINING AUTOMATION PLAN INTRODUCTION With some creativity and implementation, we can completely change the experience of how people learn at Compunnel regardless of department and domain. We can make the most out of our current or past performers and replicate the individual, team and organizational success. To make employee training easy, customized, personalized, on demand, instant, direct, impactful, cross-functional, interesting, fun, performance directed and updated. STEP ONE Mining and sorting calls of best performers [Present & Past] of Compunnel based on placement Vs dropout data. STEP TWO Renaming, Retouching, editing [concealing recruiter’s name, clients name, customer’s private information etc.] compressing files, enhancing audio quality, symbolizing [ with a specific sound, logo etc.] the calls. STEP THREE Effective sorting [ Age of the call, staffing domain, client, length of calls, recruiting skills, audit parameters, call type [ making/receiving] recruitment stages [screening, following, interview schedule, follow up, red-flagged, situation handling, onboarding/offboarding, AR, AP, promotional etc.] STEP FOUR Integrating or uploading the data on tools like Staffline/LMS/Employee Portal/ATS/any Independent web based/android application if that is feasible. Keep updating the data weekly/monthly. Also plugging in security on the access of data set as private [available to a specific team/domain] or public [available to access publicly on Compunnel intranet/internet] ▪Replicating the success by learning from the proven A player Employee in recruitment and capitalizing their experience for B and C Player. ▪A new training pattern will be available on fingertips like – Train yourself, train yourself in specific domain, on specific skill, on specific client etc. ▪Direct, practical, ready to use training content that you can immediately, listen, take note, practice and apply to the next call you are making. ▪No hassle or emergency is created in the shortage/absence of trainer/supervisor and this way a great training will never be an excuse. GOAL FOUR STEPS PLAN BENEFITS BENEFITS

2. ▪Kills all the skill-gaps that cause dropouts by filtering – Calls with good communication skills, calls with good negotiation skills, calls with good branding Compunnel etc. ▪You don’t have to listen to all the calls to learn what you want to learn as there will be timings given from 00:02 – 00:04 mins. ▪With the use of this it’s like every individual, manager, team, leader will have a virtual trainer access all time. ▪Have fun – feeling bored? Listen to the hilarious situations that accidently happen on calls by filtering funny calls. ▪Control your mistakes by filtering –don’ts/recruiting lessons call list that unfortunately recruiters/executives made. ▪Complete a learning series and certify yourself. ▪Many minds – Many ways. As the time passes and people will come up with their own ways of making unthought use of this. RECRUITING PROCESS AUTOMATION We can have a large amount of effective process training data if you can get the screen record the process of tools and portals [ different VMS, LinkedIn, Job board, Job posting or any technical task] our •Recruiters •HR •Immigration •Accounts •Business Development •VMS perform and we can easy edit and voice those steps and make a quick and larger training videos for processes. Suveen Kumar 360° TRAINING AUTOMATION PLAN

3. Suveen Kumar 360° TRAINING AUTOMATION PLAN