PRODUCTS & SERVICES

1. PRODUCTS & SERVICES

2. PLAN OF PRESENTATION • Features of products/services by trainees working in groups

3. Recap of features of products

4. Products and services-classification Mail services • Mail products • Registration • Parcel • Insurance • Value payable post • International Premium services • Speed Post • Business Post • Express Parcel • Business Parcel • Media Post • Greeting Post • Logistics Post Retail services • Bill mail • Direct Post • Retail Post • e-Payment Financial services • Post Office Savings schemes • Postal Life Insurance • Money remittance services • e-iMO • Forex services

5. Traditional Products • Letter mail • Ordinary • Registered • Value payable • Insured

6. Traditional Products • Parcel mail- • ordinary, • registered, • Value payable • Insured

7. Group activity • Let us do a group exercise • The class is divided into ten groups • Each of the first 5 group will choose one of the mail services and prepare a chart showing features; to be presented in class next day • For the purpose of this exercise you may consult IndiaPost ready reckoner, IndiaPost site and PO Guide Part I(download from IndiaPost site)

8. Premium services • Speed Post • Business Post • Express Parcel • Media Post • Greeting Post • Logistics Post

9. Speed Post features • Fast, Time bound, assured delivery • Letters and documents up to 35 kg • Track & trace system • www.indiapost.gov.in • BNPL • free pick up

10. Business post • One stop solution • Bulk customers, Banks, corporate offices • pre mailing activity • Collection of mails from the premises • Inserting/Enveloping • Gumming • Labeling • Addressing • Franking Mumbai Business Post

11. Charges for premailing activities

12. Express Parcel • Available for both retail and corporate customers • Time bound delivery-Transmitted by air • Maximum weight : • 20 kg Retail customer • 35 kg Corporate customer • Booking & delivery restricted to a few cities • VP express parcel facility for retail customer • COD facility –up to Rs 50000 for the corporate customer

13. Express Parcel Tariff

14. Business Parcel • Business Parcel is a contractual service • Transmitted by surface • Maximum weight -35 kg • Business Parcel can be booked for delivery from any Post Office in the country providing a nationwide coverage. • COD facility –up to Rs 50000

15. Business Parcel -Tariff

16. Media Post • Advertisements on Postal stationery -Post cards, Inland Letter cards, Letters, Aerogramme • Letter boxes • Mail vans ( Revised vide letter dt. 22.12.05 ) • outside and inside the Post offices (decentralized vide letter dt. 8.12.05

17. Media Post rates

18. Logistics Post • Large volume of parcels • Minimum chargeable weight 50 kg • Insurance is optional • Warehousing facility • Minimum charge for(delivery & pick up) consignment is Rs 50.00 plus docket charge Rs 100

19. Logistics Post cont’d • Loading & unloading charge • free upto 500 kg • Above 500 kg Rs 1000 per ton • Tariff based on • Weight & volume • Volume 10 cubic feet or part = 50 kg • Additional cubit feet or part = 5 kg • Octroi/Toll tax,storage,demurrage fee are extra

20. Retail Services • Bill mail • Direct Post • Retail Post • e-Payment

21. Bill Mail Service • Financial statement, bills • Once in 90 days • Minimum 5000 • Delivery within district • Advertisement allowed , not exclusive publicity • Up to 50 gm-3.00 • Additional 50 gm 2.00

22. National Bill mail service • Financial statement, bills • Minimum 10000 • Up to 50 gm- 5.00 • Additional 50 gm 2.00 • No credit • Fully sorted pin code, delivery PO wise bundle • Airlifted • Sent through speed post , EPP and parcel(on request at extra cost as for SP/EPP)

23. Direct Post • Unaddressed articles • Size should be of A3 size paper • Minimum 1000 • Accepted in DPCs • Delivered in the area specified by the sender • Tariff: 20 gm local 1.50 intercity Rs 2.00 • Additional 20 gmRs 1.00 for both • Discount 5% over 50000

24. Retail Post • Pension payment • Sale of Gold Coins • Sale of application forms-Pass port, university forms • bills collection-TRC, Electricity, water bills • Passenger reservation system

25. e-Payment • Many to one service- • Electronically consolidate the bill payment • PO collects bill payment for BSNL ,Airteletc • Issue receipt and account • Update the data in to central server • Consolidate the account electronically and pay to biller at his convenient point • MIS accessible to the biller through e web interface • Biller downloads the collection details • Biller can also upload the bills to the customer for payment at post office

26. Financial services • Post Office Savings schemes • Postal Life Insurance • Money remittance services • e-iMO (IFS inward) • Forex services

27. Post office Savings schemes • Accounts • SB, RD, TD, MIS, SCS, PPF • Certificates • NSC 5 yr VIII issue and 10 year IX issue

28. Group activity • The second set of 5 groups will choose one type of account each as below • Group 6 – SB • Group 7 – RD & TD • Group 8 – MIS & PPF • Group 9 – SCS • Group 10 – NSCs • Each group will prepare charts showing features and latest changes and interest rates, comparative benefits to the customer and present the same in the class this Saturday • You can consult • POSB manual, India Post site

29. Money remittance services • Money Order • Electronic Money Order • Instant Money Order • MO Videsh • International Money Transfer Service • Electronic Clearance Services (ECS) • Money gram International Money Transfer

30. eMO • Transmission of money through electronic media • Connectivity through WAN wide area network or broadband internet • Unique PNR number for tracking • Intimation of payment to remitter from booking office

31. Instant money order • Speedy ,mobility, safety reliability • Instant web based • Minimum Rs 10,000 • Maximum Rs 50,000 • To remit payment-(TRP-1) to send money • 16 digit code • To make payment (TMP-1) for payment • Personal identity proof • Cash up to Rs 50,000

32. iMO tariff

33. MO Videsh • Outward remittance to foreign countries using the eurogiro platform • Remittances subject to RBI regulations • Minimum of 100 USD and max 5000 USD per transaction • Only personal remittances for specific purposes • This service is not available in POs on saturdays

34. e-IMO • Partnership between India post-UAE for inward international remittances from UAE • Secure international financial system(IFS of UPU) used for money transfer • POs in Delhi, Mumbai, Kolkata, Kerala are authorised • Payment up to Rs 20000 at residence • 20000 to 50000 at PO • Above 50000-cheque

35. International Money transfer • Remittance through Western Union or Money gram service • India Post acts as agent • Only inward remittances for personal needs • Quick remittance process, money can be disbursed in about 10 minutes • Payment is made in Indian rupee • Service is targeted to NRI dependents and foreign tourists visiting India

36. Forex services • Provided by India Post in partnership with HDFC bank • Facility available in select Post Offices • Services offered

37. New financial services • MNREGA • NPS

38. MGNREGA • Open account for zero balance • Minimum balance-Nil • No other deposits • Non-transferable and non conversion • No cheque facility • Separate block numbers • Single account for a family • Joint A only-Husband/wife • Nomination facility available

39. MNREGA cont’d • Job card number, date of issue be noted on SB-3 • Will not be treated as silent • Normal procedure in case of claims • If the name is deleted in the job card account to be closed with in 30 days • Interest payment-normal procedure

40. New Pension Scheme(NPS) • Any citizen of India age between 18-55 can join • Should comply with KYC norms • Two types of accounts • Tier I • A Non- withdrawal account • the Subscriber shall contribute savings for building a retirement corpus. This is mandatory. • Tier II • A voluntary savings facility • provides liquidity to subscribers, • Withdrawal is allowed