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The 2009 HSATM Research Roundtable. D.N. Lombardi, Ph.D. Director, Stevens Healthcare Educational Partnerships. The Essential Challenge. “Life and Death” Outcome Perceptions Higher/Escalating Expectations Media Targeting Public Trust “People-Intensive ” . The Critical Objective.
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The 2009 HSATM Research Roundtable D.N. Lombardi, Ph.D. Director, Stevens Healthcare Educational Partnerships
The Essential Challenge • “Life and Death” Outcome Perceptions • Higher/Escalating Expectations • Media Targeting • Public Trust • “People-Intensive”
The Critical Objective Who works in Healthcare (Perception): • Doctors • Nurses • Politicians Who works in Healthcare (Reality): • Any professions in most non-healthcare organizations! • Leadership/Administration • Growing roles
Social Networking Dynamics – Level I • Pride • Accountability • Commitment • Trust
Social Networking Dynamics – Level II • Dewey Redford • Hospital Tycoon • Popular Media
Social Networking Dynamics – Level III • Community College • Like Public Schools • Politicians
Partners in Progress A truly State-Wide System… Stevens Healthcare Education Partnership
Newark Beth Israel Medical Center • Start on Success Program • Childrens Hospital of NJ • Largest HL&M Presence • “Elite 8” Advisory Team
PG Chambers School • Outcome Assessment • Leadership Development • Cadre of 45+ Specialists • Progress vs. “Status Quo” • Clarity vs. Complex
The VA Medical System • Alignment through clarity • Communication from all stakeholders • Community Healthcare Model • Resonance/Realism
If You like math: Clinical Management Finance Accounting Patient Research If You like science: Laboratory Rehabilitation Diagnostics IT/MIS Making Connections:
If You like social studies: Human Resource Management Training/Development Community Relations Health Administration If You like art/music/gym: Therapy Social Work/Rehab Education Marketing Making Connections:
It’s all in the game…. • Case Study • Situational Analysis • Healthcare Environmental Factors • Organizational Strategy • Dynamic/Progressive • Point-Specific
Participation • Action vs. Discussion • Practical vs. Conceptual • Solution Formulation vs. Problem Reiteration • Specific vs. General • Perspective vs. Perception
Planning • Rivers vs. Ponds • Pro-Active vs. Reactive • Plan vs. Pontification • Product vs. Process • Attribution vs. Retribution
Accountability & Adaptability • How vs. “If” • Senses vs. Census • Results vs. Remorse • Need vs. Want • Impacting vs. Annoying • "Gimmies" vs. “Gotchas”
Commitment • Commitment vs. Consensus • Value-Driven vs. Ego-Driven • Purposeful vs. Placating • Backstage vs. On-Stage • Community vs. “Family”
Communication • Thriving vs. Surviving • Participants vs. Spectators • Reality vs. “Vibes” • Accountability vs. Deniability • Facts vs. Fiction • Progressive Work vs.”A work in progress”
Campus Resources • SHPA Case Study • Other Healthcare Grants • VA/Veterans Office • Wiley Healthcare Management PowerPack • HL&M Courses and Students
Six Major Messages for the Organizational Development Practicum
Three Overriding Principles • Finish The Race • Fight The Good Fight • Keep The Faith