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by Innovation Delivery Ltd.

Services Innovation a t UCD. by Innovation Delivery Ltd. 4 Apr 2009. Agenda. W hat it looks like? What is it? Activities Q & A. 4 Apr 2009. Product, Service, Supply/Demand Chain, Organisation Examples. In product and service projects?. product service/organisation .

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by Innovation Delivery Ltd.

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  1. Services Innovation at UCD by Innovation Delivery Ltd. 4 Apr 2009

  2. Agenda • What it looks like? • What is it? • Activities • Q & A 4 Apr 2009

  3. Product, Service, Supply/Demand Chain, Organisation Examples

  4. In product and service projects? product service/organisation user IaD customer experience touchpoint design physical prototyping conceptual prototyping BOM service delivery blueprint product platforms IT platforms production planning service delivery training pricing models business models

  5. Example Storytelling and Distillation Understand and Observe Team Finance: Improving an existing service Prototype interactions Stretch ideas into concepts Brainstorm Get early feedback Prototype concepts Get stakeholder feedback

  6. Example Storytell and Distill Understand and Observe Brainstorm Prototype Endanger Help your teammates Stretch ideas into concepts Team Medical: Servitisation Get stakeholder feedback

  7. Example Understand and Observe Team International Palate: New Service Concept Prototype Brainstorm Get feedback Prototype

  8. What is Innovation? US Gov’t : The design, invention, development and/or implementation of new or altered products, services, processes, systems, organizational structures, or business models for the purpose of creating new value for customers and financial returns for the firm. Design something new Execute it Get significant value for customers and the firm 4 Apr 2009

  9. Basic cycle 1 3 inspire evaluate prototype 2 distill prioritise Innovation or Design Cycle DESIGN-THINKING MODEL ideas

  10. 1 In a program 1 1 1 1 1 1 1 1 3 3 3 3 3 3 3 3 3 business concept 2 2 2 2 2 2 2 2 2 interactions features Innovation or Design Cycle WITHIN DEVELOPMENT design implement

  11. Paths To Innovation Paths to Innovation? Embed innovation systems in your organisation Run an innovation project Create a strategy map

  12. Activities? Research: Joint research team (UCD/NUIM) on Services Innovation, supporting ongoing projects, courses Executive Education: 2-day course, 1st. Dec 2009 Diploma starts Sep 2010

  13. Activities? • Students Content • Innovation Management and Leadership • Innovation Techniques

  14. Activities? • Student Programme Numbers: • 2004 one hour, 20 students: SEA • 2007/08, 60 hours • 08/09 170 undergraduates (open) • 20 Masters students (SEA) • 2010/11 120 hours EMPS,FSVM,CS • 450 undergraduates • 50 Masters students • 50 Ph.D. candidates

  15. Activities? Research Roadmap Topics: 1. The innovation process 2. Innovation strategy 3. Project portfolio management 4. Organising for innovation 5. Service process design 6. Service delivery/supply chains 7. Services marketing 8. Sustainability

  16. Q & A design affects outcome.

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