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Library Volunteers Training Module 5 – Site Prep and Going Live

Library Volunteers Training Module 5 – Site Prep and Going Live. Going Live !. Location Expected Access Methods Equipment, Media, and Supplies Safeguarding Equipment and Data Checklist! Follow-Up and Data Reporting Guidelines. Location. Choose Appropriate Place Quiet, but able to talk

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Library Volunteers Training Module 5 – Site Prep and Going Live

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  1. Library Volunteers Training Module 5 – Site Prep and Going Live

  2. Going Live ! • Location • Expected Access Methods • Equipment, Media, and Supplies • Safeguarding Equipment and Data • Checklist! • Follow-Up and Data Reporting Guidelines

  3. Location • Choose Appropriate Place • Quiet, but able to talk • Semi-Private is ideal • Open access to materials, but maybe an “outer zone” 1st , then target materials • Stay in touch with Library Staff • Study “traffic flow,” maybe adjust location • Ensure your comfort and safety

  4. Expected Access Methods • In-Person 1st, Whenever Possible • Best able to assess and address specifics • Learn from the Veteran • Print Media • Resource Book (Always!), Flyers, Brochures • CalVet Reintegration Form (Paper, if they wish) • Electronic Media • Go to websites with the veteran • Interact while they are browsing • Print things out as reminders (as supplies are available)

  5. Safeguarding Equip/Data • Follow Library Policy for Computer/Printer • If Laptop, ensure security protocol in place • Monitor Print Supplies for Restocking • Check w/Library Staff and/or CalVet for more • Data Protection • No personal info retained locally on computer • Reintegration Forms, if manually filled out • Make sure veteran takes personal papers with him/her

  6. CHECKLIST • Single-Source “Roadmap” to help your veterans • Starts with Critical Needs check (Crisis?) • Continues through “Assess-Categorize-Guide” flowchart • Online Resource Links on the Back • You can personalize for your Location (Nearest CVSOs, VetCenters, Clinics, Non-Profits, etc.)

  7. CHECKLIST

  8. RESOURCES

  9. Follow-Up and Data Forwarding • Library System will determine which numbers/milestones should be reported for grant support to CA Research Bureau/State Librarian’s Office • Tallies should be taken when forwarding paper CalVet Reintegration Forms • CalVet can assist when vets complete online Reintegration Forms • May want to keep a basic customer clipboard (count of veterans/visit dates)

  10. What do I need to Remember? • You are here to provide a caring experience • You only need to provide basic guidance/direction • A friendly start to a veteran’s search will make all the difference! • Listen – Assess – Educate – Direct to Next Path! • Know how to contact nearest CVSO, and CalVet LINC • Have Fun!!

  11. Going Live - Quiz • What are some good techniques to use when making initial contact with a veteran at your site? • Which forms of print media are best to present to any veteran as a first offering? • T/F? You should keep some kind of log or tally of veteran visits and specific assistance you’ve rendered.

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