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TDE NCP Version 5 Product Information

TDE NCP Version 5 Product Information. One Page Summary of TDE-NCP Version 5. Call Center w/ VM. Cost Saving (NCP500). Home Hospitality w/ DECT. Cost Saving (TDE100-200). KX-TDE/NCP Version 4. Enough capacity when employee increases in future.

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TDE NCP Version 5 Product Information

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  1. TDE NCPVersion 5Product Information

  2. One Page Summary of TDE-NCP Version 5 CallCenterw/ VM CostSaving(NCP500) HomeHospitalityw/ DECT CostSaving (TDE100-200) KX-TDE/NCP Version 4 Enough capacity whenemployee increasesin future Exit from Queuing“If you cannot wait, press 1 to leave voice message.”Automatic recording D KX-NCP500 TelephoneCompany KX-TVA/TVM Digital Phone / SLTMax.44It was 28 IP PhoneMax.128Additionally Customer No need to buy other PBX again ! Panasonic DECT enhancement for wealthy people marketEmergency call alert Enough capacity using24-port SLT card withCaller ID & MSW KX-TDE200Max.168 SLTIt was 128 SLT KX-TDE100Max.128 SLTIt was 96 SLT Anybody can go to room 401?Help required ! 24-port card for TDA100D is used.No discard card & phone when PBX replace !

  3. Feature List

  4. 1. For Call CenterICD Group ImprovementAutomatic Recording

  5. 1. For Call Center (1) Call CenterVoice Mail Call center features can be enhanced without application. (A) Maximum queuing of ICD group is increased from 30 to 100. (B) Caller can exit from ICD queuing and leave message toKX-TVA/TVM voice mail. “Sorry, all agents are on the phone. Please wait for the moment. If you want to leave voice message, dial 1.” (C) Talking with customer can be recorded automatically toKX-TVA/TVM voice mail.

  6. 1. For Call Center (2) Call CenterVoice Mail < Solution Example > CustomerIncoming Call PBX - DISA 1Hello this is Panasonic Bank. This call is recorded in order to improve our service. Talking is recorded to VM automatically. DISA No Dial to ICD ICD Group Queuing Yes ICD Agent Idle? No VM - Mailbox for the ICD GroupPlease record your name.Please record your address. : :Recorded message can be e-mailed to supervisor. PBX - DISA 2 in ICD GroupCurrently all agents are on the phone. Please wait for the moment. Or dial 1 to leave voice message. 100 callers can wait. One agent becomes idle. PBX - BGM for ICD GroupPanasonic Bank is offering good interest rate now…..

  7. 1. ICD Group Improvement (3) TechnicalInformation < Technical Specifications (B) > Exit from Queuing- DISA-AA setting is applied even when ICD group queuing.- DISA is released immediately after dialing. - If DISA-AA destination is VM, message can be recorded to mailbox for the ICD group. For example,Queuing on ICD group 601 Queuing message DISA 502 for ICD group 601 DISA 502 – AA dial 1 to VM 500 => If caller dials “1” during playing DISA 502 for ICD 601, mailbox 601 in VM 500 answers. “Please leave your name.” “Please leave your address.” (Interview feature of VM is good for this solution.)- VM custom service is also available by new system programming. This new setting is applied to “ICD overflow to VM” also.- VM has to be KX-TVA/TVM using Digital (PT) integration.- VM in other PBX (Centralized VM) can NOT be DISA-AA destination. VM - Mailbox for the ICD GroupPlease record your name.Please record your address. : : Dial 1

  8. 1. Automatic 2-way Recording (4) TechnicalInformation < Technical Specifications (C) >Auto 2-way Recording- Maximum 10 calls can be recorded to VM for NCP and TDE100-200 at the same time, because one PBX supports 10 x 3 conference hardware.- Maximum 24 calls can be recorded to one VM for TDE600, because one VM supports 24ch.- Maximum 40 calls can be recorded to two or more VM for TDE600 because TDE600 supports 10 x 3 conference hardware per cabinet. Talking is recorded to VM automatically. Customer 24ch

  9. 1. Automatic 2-way Recording (5) TechnicalInformation < Technical Specifications (C) > Auto 2-way Recording- PT(IP / Digital / Analog), PS and SLT can be recorded automatically.- SIP Phone can NOT be recorded automatically.(*1)- VM has to be KX-TVA/TVM using Digital (PT) integration.- VM DTMF integration does NOT support automatic recording.(*1) - Centralized voice mail does NOT support automatic recording.(*1) - VM for automatic recording can be selectedfor each extension using PCMC. (*2) Default is disabled.- Mailbox number to record can be assigned for each extension using PCMC. Default is same as extension number.- Not only ICD call but also other 1:1 call can be recorded automatically.- Conference call can NOT be recorded automatically.(*1)(But possible to record by “Loop back”. See next page.) (*1) These specifications are same as manual recording for PT/PS using “Two way recording” button or for SLT using CA.(*2) Other call condition can NOT be programmed such as “Incoming call only” and “CO call only”.

  10. IP Network 1. Automatic 2-way Recording (6) TechnicalInformation < Technical Specifications (C) >Auto 2-way Recording- Conference recording is available by “Loop back” using H.323. 7-81-301 is assigned asconference member. NCP/TDE 7-81 NCP/TDE 7-82 H.323 Virtual PSExt 301Fwd to VM 7-82 PBX is not required for this solution. Conference call is recorded to mailbox 301.

  11. 2. Recording for Supervisor

  12. 2. Recording for Supervisor (1) CostManage Automatic recoding to voice mail can be assigned usingweb by “Personnel Department” easily, as well as PCMCstandard mode by dealer. “Auto Recording” newly Recording can bee-mailed to supervisorfrom VM after talking. If too many “private call” during business hour using company phone…, restrict outgoing call. Incoming call also can be restricted.Intercept to operator after 1s. for phone cost and salary management !

  13. 2. Recording for Supervisor (2) TechnicalInformation < Technical Specifications >- During recording, “Two wary recording button” on PT becomes red. However flexible key programming can be limited to “one touch dial only” using extension programming. PT programming also can be restricted using COS programming.

  14. 2. Recording for Supervisor (3) TechnicalInformation < Technical Specifications >- During recording, “Stop recording button” is displayed on CA. However CA can be restricted using extension programming.

  15. 3+4. Hospitality

  16. 3. Emergency Alert HospitalityCA Emergency alert is displayed on PC installed in office,when emergency number is dialed from guest room.This feature is for SMDR based application such as Panasonic CA Call Accounting (free of charge).For example “911” in North America. Hospitality employee can go to the guest room immediately.< Technical Specifications >TDE-NCP version 4 supported SMDR only aftertalking. However version 5 supports SMDRafter dialing AND after talking, when dialednumber is assigned in “Emergency Dial” table.- System option programming is required.- Alert is displayed twice. - Duration is output as zero second after dialing. - Version up is NOT required for CA Call Accounting software. Alarm tone is also available from PC speaker.

  17. 4. Paging over DECT Improvement HospitalityDECT DECT is very useful for hospitality employee.Programming and operation are improved. (A) Conference group call can be answered automatically without automatic answer setting for each extension. (B) PT user can start “talking” by dialing any key during paged, as well as DECT user. < Technical Specifications (A) >- System option programming is required.- This feature is available for PT and following DECT. KX-WT125 / KX-WT126 : North American Frequency KX-TCA175 / KX-TCA275 : Standard Frequency Anybody can go to room 401?Help required !

  18. 5. Wealthy Home

  19. 5. One Touch Busy Override HomeDECT/PT One touch busy override by red SCO key is supported．(1) Incoming call to all phones in house by 1:N. (2) Child answers the call before parent answers the call. (3) Child does not know operation to hold the call.(4) Child announces to parents or does not announce. “Mama, you have a call from aunt Nancy.” (5) Mother retrieves the call using busy override feature by only SCO key operation like Analog PBX and former TD1232.< Technical Specifications > - System option programming is required.- Current operation (SCO key + [3] during Busy Tone) is kept in order to keep call back feature (SCO key + [6] during Busy Tone). < Red on >Other party is using this CO line.< Red Flash >Other party is holding this CO line.

  20. 6+7. Expandability

  21. 6. NCP500 Capacity Expansion (1) CostSaving NCP500 expandability is increased.“When your business expands in future, you do not need to buy other PBX.”< Technical Specifications > *) Including NCP500X/V for EUwith NCS3990 Activation Key**) 2 x DLC16 or SLC16 Required = Cannot use OPB3 (& Doorphone card) Key Point !!Current NCP500 hardware with version 5 software can support above specification.“You can increase capacity by software update (and optional card) in future.” NCP500 V4 : 28 points (soft limitation)NCP500 V5 /NCP1000 : 44 points Old PT = 4 points New DPT / SLT port = 1 point

  22. 6. NCP500 Capacity Expansion (2) CostSaving Cell station capacity of KX-NCP500 is also increased. KX-NCP500 Version 4 KX-NCP500 Version 5andKX-NCP1000

  23. 7. SLC24 card with MSW & Caller ID CostSaving MCSLC24/16 cards (KX-TDA1178/1176) are supported byTDE100 and TDE200 with MEC card(KX-TDE0105).Maximum SLT capacity of KX-TDE100-200 is as follows. • < Technical Specifications > • Maximum 5 MCSLC24 cards can be installed.- TDE600 does NOT support MCSLC24/16 (KX-TDA1178/1176) card. • Message waiting specification is for Panasonic SLT with message waiting.-Caller ID specification is same as current CSLC16 card.- New LCOT8+8 card (KX-TDA1180) is NOT supported for TDE100-200-600.

  24. Other Improvement

  25. IP Network 8. Tenant based ARS TechnicalInformation < Technical Specifications >TDE-NCP version 5 supports tenant independent ARS table.If ARS is enabled for tenant, following ARS Leading Digits is applied. < Solution Example > NY Office Extension to NY CO / NJ Office Extension to NJ CO 100% feature transparency between extensions in NY / NJ CO (NY) CO (NJ) NY Office NJ Office NCP as“CO Gateway” VM DPT DPT DPT IP-PT IP-PT Tenant 1 in TDE Tenant 2 in TDE

  26. 9. SIP Trunk TechnicalInformation < Technical Specifications >TDE-NCP version 5 improves SIP Trunk feature.- T.38 disable mode is supported.- Countermeasure for caller ID with alphabet is supported. (Alphabet is removed.)- When SIP trunk incoming call is forwarded to mobile network through SIP trunk, incoming CO callers CLIP (A-number) can be sent using thediversion headerfeature.- Refer(Transfer) is supported for SIP trunk.These features may not work depend on specification of SIP network.Field test is required.

  27. 10. SIP Phone Feature (1) TechnicalInformation TDE-NCP version 5 supportsverification code for SIP phone. PT/SLT/PS No Improvement PT/SLT/PSand SIP Phone Improvement from version 5

  28. IP Network CS 10. SIP Phone Feature (2) TechnicalInformation Other SIP Extension features are NOT improved.But New Pure IP PBX can work as “SIP Phone Adapter” for TDE-NCPusing PBX to PBX network.< Alternative Solution > KX-TDE/NCP New Pure IP PBXKX-NS1000 V4 PBX to PBX Network(PRI / VoIP H.323) LAN Remote Hub Hub WiFi VM DPTIP-PT DECT SLT SIP Telephone New Pure IP PBX supports many features such as “Call Waiting (Receive)” and “Call Pickup” for SIP Phone.

  29. 11. Walking Extension as “Hot Desking” TechnicalInformation < Technical Specifications >TDA “Walking Extension” does not support “Service Out”.Therefore other user can make call and receive call after leaving desk.TDE-NCP “Walking Extension” has supported “Service Out” for “Hot Desking” since version 1.Extension dial lock and DND are assigned automatically by “Service Out” operation. They are cleared by “Service In” operation.Call can be redirected to VM if DND. However “Display Lock” is not applied, even when “Service Out”.Therefore other user can see call log and listen to SVM message.=>TDE-NCP version 5 supports “Display Lock” when “Service Out”.

  30. 12. CLIP when Transfer TechnicalInformation < Technical Specifications >If VM is used as centralized VM, extension user in remote office wants to see caller ID of caller instead of VM extension number.Therefore “Send CLIP of CO caller” should be enabled.On the other hands, when extension user transfers CO call to cellular and if CO Caller CLIP “01-xxx-yyyy” is informed to telephone company “03”, some telephone company disconnects the call.Therefore “Send CLIP of CO caller” should be disabled.=> TDE-NCP version 5 sends “CLIP of CO caller” always regardless setting, if call is transferred by VM. TelephoneNetwork(01) TelephoneNetwork(03) MobileNetwork(080) 01-234-5678or03-333-4444 01-234-5678 080-888-7777 01-234-5678Always VM Ext 201 Ext 10103-333-4444

  31. 13. Incoming Call LCD TechnicalInformation < Technical Specifications >Caller name or ID / DID name / CO line number is displayed on PT LCD. They can be switched by “Transfer” key or “INFO” soft key.If user presses the button by happen,this becomes cause of trouble, because last mode is displayed at first from next call. “My phone does not displays caller ID always…”=> TDE-NCP version 5 does not save display mode, even after PT operation. - Display switch operation itself is kept.- Display mode can be assigned using PCMC.- “Automatic save after PT operation” is kept by PCMC system reserved bit. Default is new specification.

  32. 14. Incoming Call LCD (SLT) Only for RU/UA < Technical Specifications >When PBX informs caller name using Russian character based on extension name or speed dial name, “?????????” is displayed on Panasonic SLT.=> TDE-NCP version 5 does not inform caller name to SLT by default.This default change is applied only to NCP500-1000RU/UA,TDE100-200RU/UA and TDE600RU/UC.

  33. 15. ICD Group Log when VM answer TechnicalInformation < Technical Specifications >When incoming ICD group call is not answered by ICD member extension and VM answers the call, incoming call log is not recorded to “ICD group call log key”. When the caller does not leave message to VM, extension user can not know the missed call, even if the caller is VIP. If anyone does not answer the incoming ICD group call, call log is recorded to “ICD group call log key” as missed call.If extension user in ICD group answers the incoming ICD group call, call log is recorded to “ICD group call log key” as answered call. => TDE-NCP version 5 records ICD group call, even when overflow destination answers. when the call is answered. Version 4 Manual (FG)

  34. End of Document

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