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Awareness and the home

Awareness and the home. Mickey McManus President & COO, MAYA Design, Inc. Machine to Machine Manifesto 1. Focus on the “ ghosts” in the machine 2. Magic is bad 3. Forget technology 4. Provide Awareness 5. Think bigger. MAYA Design, Inc. Users are the ghosts in your machines.

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Awareness and the home

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  1. Awareness and the home Mickey McManus President & COO, MAYA Design, Inc.

  2. Machine to Machine Manifesto1. Focus on the “ghosts” in the machine2. Magic is bad3. Forget technology4. Provide Awareness5. Think bigger

  3. MAYA Design, Inc. Users are the ghosts in your machines

  4. MAYA Design, Inc. A quick example of a hostile user experience

  5. Direct experience: aggregating positive and negative interactions Overview > Research> Analysis > Design

  6. Personas help us map breakpoints

  7. Overview > Research > Analysis> Design

  8. Before and After after Lexicon shifts to user-centered (not system-centered) language Reference desk = Ask a Librarian

  9. Before and After Before and After

  10. MAYA Design, Inc. The home is an even more hostile user experience (when you try to add pervasive elements)

  11. Mixed realm experience (w/uncontrolled environment) Test Results: Packaging User 6: Has difficulty opening the package

  12. Test Results: Instructions User 2: Too many manuals

  13. Test Results: Packaging User 6: Has difficulty opening the package (continued)

  14. Test Results: Instructions User 4: Too many words, not enough pictures, no quick setup

  15. Test Results: Instructions User 1: Terminology is difficult; he needs a setup wizard

  16. Test Results: Instructions User 4: Instructions are hard to follow

  17. Test Results: Instructions User 4: Instructions don’t help the average person

  18. Test Results: Instructions User 1: He can’t tell the difference between Z-Wave and X-10

  19. Test Results: Instructions User 6: No explanation for advanced concepts like “sensor groups”

  20. Test Results: Setup and Configuration User 5: User is hurt by very loud alarm during test

  21. Test Results: Setup and Configuration User 6: User is surprised by loud alarm during test

  22. Test Results: Setup and Configuration User 3: Presses button on sensor instead of on base station

  23. “A foolish consistency is the hobgoblin of little minds.” Ralph Waldo Emerson

  24. MAYA Design, Inc. Make it tangible

  25. MAYA | Visage

  26. MAYA | Design Research: Personal Universal Controller (PUC) One example?What if interfaces belonged to each user and not to each machine? In preliminary PUC tests, users completed tasks with 80% fewer errors -- and in half the time.

  27. MAYA Design, Inc. Ignore technology

  28. MAYA Design, Inc. Situational Awareness= ambience+attention

  29. MAYA Design, Inc. Think bigger

  30. Experience and the emergence of pervasive (tangible) computing Mixed realm experience (w/uncontrolled environment) Mixed realm experience (w/controlled environment) Home, community Single realm experience Number of information devices Auto, building, etc. Web app Pervasiveness of experience (totality-tangibility)

  31. Challenges to adoption in the home?Ghosts in the machine-It is time to stop thinking “human computer interaction” but rather “human information interaction” (we need to start focusing on the user’s mental model/goal for all that information)Tangibility vs Magic -Ignore information architecture and interaction physics at your perilForget technology -No way to currently “author” pervasive experiences (experimentation is hard)Awareness- It will become the driving function as the world shifts to an attention economy (those who demand too much attention through too few channels without enough value will fail)Think bigger-Trillions of nodes (hundreds/thousands in a given home or community) WILL happen… traditional engineering will not work (think evolution in the wild)…time to start thinking about style, shared practice and urban planning in the world of machines

  32. “medium and literacy” “Any medium powerful enough to extend man’s reach is powerful enough to topple his world. To get the medium’s magic to work for one’s aims rather than against them is to attain literacy.” Alan Kay

  33. Thank you

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