ICT and e-Governance awareness

1. ICT and e-Governance awareness SASM Taifur ICT Advisor, Infrastructure Investment Facilitation Center IDB Bhaban (6th Floor) Sherabanglanagar, Dhaka Mob: 01713066180 email: jjcecnec2002@yahoo.com

2. Structure of Presentation • What is ICT • What is e-Government/Governance • Why e-Governance in Bangladesh • E-Governance Policy Stakeholders • Stages of e-Government • Experience at Home and abroad

3. What is ICT • ICT covers any information that will store, retrieve, manipulate, transmit or receive information electronically in a digital form. i.e: PC, email, Mobile phone etc. • Standard Application: Word Processing, Spread sheets, Database, Accounting package,(MS Word/Oracle/SQL/PPT/Access & many more • Network; Submarine cable, Fiber optics, LAN, WAN, Radio Link etc

4. e-Government is not about government centricity but aboutstakeholder-centric government! e-Government is not aboutone-time service delivery but abouta life-long association! e-Government is not aboutisolated government but aboutpartnering with citizens and business! Understanding e-Government

5. What is e-Government? • Automation of government activities, such as: • day-to-day communication such as notification of a meeting time • accessing documents such as meeting minutes, policy documents • accessing needed data such as export growth of a certain commodity • tracking progress of government projects • disseminating policies and strategies such as laws passed at the Parliament

6. What is e-Government? (contd.) • e-Government is NOT about • changing existing government processes • e-Government is about • making existing government processes more efficient • a more efficient decision-support system • a more efficient communication system • saving time and money

7. What is e-Governance?

8. e-Governance and e-Government • e-Governance comprises of the following three components: • Government-to-Citizen (G2C) interaction such as utility bill payment • Government-to-Business (G2B) such as corporate tax filing • Government-to-Government (G2G) such as internal e-mail • e-Government provides foundation for e-Governance

9. Example of G2C:e-Citizen Portal of Singapore • Information organized according to topics • Specific entry points for: • Teenagers • Working adults • Senior citizens • Foreigners • Government feedback channel

10. Example of G2C:e-Prohelan of Malaysia • e-Government procurement project • Enables suppliers to do transactions with the government over the Web • Involves about 3,500 federal government procurement centers and 30,000 government-registered suppliers

11. Example of G2G:e-Police in Karnataka • Equipped 153 police stations with computers with a plan to computerize all future police department activities • Computerized police department information such as payroll, PIS, theft cases and other records • Developed a digital complaint registration system

12. Examples of G2C; Govt. of Bangladesh

13. Local Example of G2G:Internal web-site at Bangladesh Planning Commission

14. IMED/CPTU: G2C

15. e-Governance Policy Stakeholders

16. Actions Taken by Government Stakeholders

17. Actions Taken by Government Stakeholders (contd.)

18. Actions Taken by Government Stakeholders (contd.)

19. Actions Taken by Government Stakeholders (contd.)

20. Experiences at Home • Prime Minister’s Office • 50 important government forms have been made available for download • Ministry of Finance • Software for budget planning, impact analysis, financial projections • Ministry of Establishment • Database on government employees – their personal records • Ministry of Local Government and Rural Development • Databases on different social and economic projects at local level

21. Experiences at Home • Planning Commission • Internal web-site which has all the policies of Bangladesh in searchable format, minutes of meetings, other useful documents etc. • Access to ADP database • Software for tracking movement of files • Digital library

23. Experiences at Home • Ministry of Communication - Roads and Highways • Searchable database of contractors and their qualifications • Searchable database of tenders • Project Monitoring System • Detailed records of 9,011 bridge structures and 20,000 km roads

26. Experiences at Home • Hajj Office • Interactive website for Hajis • Allows tracking of all Hajis with their Pilgrim Pass No. • Allow sending messages through the website

28. Experiences at Home • Process Automation at GM North’s Office under the Ministry of Post and Telecommunication; Web Address: www.sbn.bttb.gov.bd • Telephone Subscriber Information System • Automation of the processing of new telephone line application and shifting • Online access to recent status of application for new telephone lines or shifting • Online access to telephone registration information

30. Experiences at Home • Online Daily Market Price for the Ministry of Agriculture; Web Address: www.dam.gov.bd • Daily market information from 30 districts has been made available online • Price information of about 260 agricultural commodities has been made available • Data can be easily downloaded from the website by specifying the commodity, the market and the date-range • Historical data of agricultural products has been stored in a digital format so that they can be used for analytical and research purposes

32. Experiences at Home • Online Public Exams Results and Education Statistics under Ministry of Education; Web Addresses: www.moedu.gov.bd, educationboard.gov.bd, banbeis.gov.bd. • Making results of Board exams available online • Making exam registration information available online • Making different kinds of education-related application forms available online • Taking necessary steps to allow data interchangeability between relevant offices, such as Ministry of Education, BANBEIS and Education Boards • Decentralize the process of entry of education-related data to district levels through computerization of all DEO’s offices

36. Experiences at Home • Interactive Website for Ministry of Expatriate Welfare and Overseas Employment; Web Addresses: www.probashi.gov.bd • Relevant information about the responsibilities and activities of the Ministry and its subsidiaries • Database of key personnel • Annual reports, strategic plans, portfolio budget statements, important speeches by the Honorable Minister • Various downloadable forms • Online forms regarding expatriate statistics that can be submitted by embassies abroad through a secure system • Online job search-system • Links to international job-portals

38. Experiences at Home • Interactive Website for Ministry of Labor and Employment; Web Address: www.mole.gov.bd • Relevant information about the responsibilities and activities of the Ministry and its subsidiaries • Database of key personnel • Annual reports, strategic plans, portfolio budget statements, important speeches by the Honorable Minister • Information and policy documents related to international labor laws and regulations • Links to other relevant websites such as ILO, different labor-related conferences and research paper repositories

40. Why e-Government in Bangladesh ·Increases transparency: ·Reduces scope for corruption: ·Helps increase investor confidence: ·More efficient governance: ·More efficient services to citizens: ·Helps boost the private sector

41. Why e-Government in Bangladesh ·Allows for decentralization of governance ·Allows greater scope for integration ·Allows learning from the past: ·Stimulates the local ICT industry ·Makes ICT relevant to the masses

42. Stages of e-Governance 1st stage: Within individual offices 2nd stage: Among different offices 3rd stage: Operations and responsibilities integrated through ICT systems Bangladesh is now in the process of moving to the second stage, with key policy-making institutions such as the Prime Minister’s Office, Bangladesh Secretariat and the Bangladesh Planning Commission are inter-connected.

43. Stages of e-Governance With regards to online government services, the stages of e-Government are the following: 1st stage: Informational–Provides Access to Government Information to Citizens 2nd stage: Interactive Services - Provides Online Interaction 3rd stage: Transactional: Provides Secure Transactions with High Level of Authorization 4th stage: Collaborative To be continued…

44. Basic Component of egovernance • Infrastructure (Submarine cable, broadband, wimaxetc) • Connectivity (LAN,WAN) • Software (Interactive website, Internal process automation) • Hardware (PC, Printer, Scanner, Multimedia etc) • Rules and regulations • Human resource Development

45. e-Government Implementation Strategy • Administrative Issues • Need-Assessment for IT System • Document preparation • IT System Development • IT System Maintenance and Sustainability • IT Training

46. Strategies to be taken • Initiate small-scale pilot e-Government projects • Initially focus on citizen-centric services through interactive websites • Initially focus on automating government processes that produce efficiency in government functioning • Focusing on building human capacity for e-Governance

47. Thank You for your attention