Building an employee centric organisation Think North

1. Building an employee - centric organisation - Think North “Your customers cannot be morehappy than your employees” continues to be my all-time favourite quote. Another version of the same quote is “if your employees are happy, your customers will be happy”. However, I don’t see many business leader focussed on building an employee-centric organization, building a culture which focus on the well-being and growth of the employees, especially in the small and mid-sized businesses. That “employees are our biggest assets” remains more in words than in actions. If your objective as a business leader is to build a customer-centric organization, you should first look to build an employee-centric organization. Do your employees relate to the organization purpose? Do they believe that they are part of something worthwhile? Have you built a “shared vision” with them? Do they understand the strategy fully, to the extent that it helps them make ground level decisions fast and with clarity to serve the customers?

2. Do they have a clear understanding of the expectations management has from them? Do they have the necessary tools for executing their jobs effectively and efficiently? Are their goals clearly defined? Do they feel as if they belong to the organization? Has someone mapped their talent and competencies to the best opportunities available within the organization? Do they get recognized and praised for the contributions they make, not once a year but regularly? Does the organization invest in their training and development? Are they being assigned more challenging and bigger assignments as their skills improve or they learn new skills? Are they also growing as the organization grows? Do their opinions count, or they have to do what the boss tells them to do? And many more such questions. If the answer to majority of these questions is yes in your organization, then you can be very sure that you have a productive, engaged and motivated workforce which will keep your customers happy who will keep coming back to the organization for more. Our address 6th Floor, Re 11, Near Sankalp Iconic Tower, Opp. ISRO Colony, New York Timber Mart Lane, Iskcon – Ambali Road, Ahmedabad – 380058. (Gujarat) INDIA. Phone number +91 9879911797 Email Address contact@tnmc.in