July 10 & 12 , 2012

1. On The CUSP: Stop CAUTI Hospital Survey on Patient Safety (HSOPS) Training July 10 & 12, 2012

2. Agenda Overview Target Respondents Timeline Registration process Completing the HSOPS Use of previous survey results Feedback reports

3. HSOPS Overview • Created by the Agency for Healthcare Research and Quality (AHRQ) • Assesses patient safety issues regarding error and event reporting • Tracks changes in patient safety over time • Baseline – taken during the beginning of the project • To be administered in August 2012 for Cohort 4 • Follow-up – taken 15 months after the Baseline survey • To be administered in November 2013 for Cohort 4 • Evaluate impact of patient safety interventions

4. HSOPS Overview • All HSOPS communications are sent via email to the Survey Coordinator identified during unit registration • Only one Survey Coordinator is allowed per unit • A response rate greater than or equal to 60% is ideal • Data is representative and valid • Takes approximately 10-15 minutes to complete

5. HSOPS Overview • MHA Keystone staff to communicate directly with Survey Coordinators • Survey Coordinators communicate directly with unit staff regarding the survey • Notify unit staff of survey • Distribute survey link to unit staff and remind them to complete it • Share reports with unit staff

6. Target Respondents • All types of staff on the unit • Staff that have worked in the unit for at least 4 weeks and approximately 20 hours per week for that unit • Physicians who admit 2 or more patients per month and spend at least 20% of their time on the unit

7. Timeline • Pre-Notification Email • To be sent the week of July 16, 2012 • Registration Email • To be sent the week of July 23, 2012 • Live Survey Open • August 6, 2012 through September 7, 2012 • Final Reports • To be sent by October 19, 2012 • IMPORTANT: These dates only apply to units participating in Cohort 4, beginning data collection in July 2012.

8. Pre-Notification Email • To be sent the week of July 16, 2012 • Describes the purpose of the survey • Provides dates of survey administration • Provides HSOPS staff contact information

9. Registration Email • To be sent the week of July 23, 2012 • Provides registration link

10. Registration Email • Provides test link

11. Registration Process • Confirm contact information • Enter staff numbers by job type • All types of staff who work in the unit • Refer to “Target Respondents” slide • Check “Response Status Complete” box to confirm registration • Your unit’s live survey link will be invalid until registration is complete

12. Confirming Contact Information

13. Changing Contact Information

14. Entering Registration Information

15. Entering Registration Information

16. Registration Complete

17. Completing the HSOPS • To be sent August 6, 2012 • Survey Coordinator may distribute the link to the rest of the staff via email or create a shortcut on a shared computer in the unit • Registration must be complete for the survey to be accessible

18. Completing the HSOPS

19. Completing the HSOPS

20. Response Rate Updates • Sent 2-3 times per week while the live survey is open • Target response rate is at least 60%

21. Use of Previous Survey Results • Results from previous surveys may be used if the following requirements are met: • Unit-level results are available • Survey was taken within the last 6 months • Multidisciplinary • Response rate of at least 60% • Survey level data (not summary data) provided in the required import file format • File format specifications available upon request

22. Feedback Reports • State and Unit level reports will be provided 6 weeks after the close of the survey • To be sent by October 19, 2012 • Sent to the Survey Coordinator

23. HSOPS Questions Amanda Seaman Project Assistant MHA Keystone Center aseaman@mha.org (517) 886-8355 Lucy Koivisto Project Assistant MHA Keystone Center lkoivisto@mha.org (517) 886-8228 Culture Survey culturesurvey@mha.org