Academy Evolution Virtual Open House for Partners

1. Academy Evolution Virtual Open House for Partners Migration Preparation for Academy Support Centers, Instructor Training Centers, and NetAcad Resource Partners

2. Agenda • Welcome/Introductions Peter Fecilak/RA/ASC • Academy Evolution Goals Linda Michels and Key Changes • New Roles, New Agreements Linda Michels • Migration Timeline Kimberly Jones/Student advocacy • Key Actions, Key Roles • Demo of Online Experience Jaskaran Kalsi/ATM • Preparing for Change Peter Fecilak • Resources and Training • Next Steps, Poll • Closing (Round Table) Peter Fecilak

3. What is Academy Evolution? A union of program and technology enhancements designed to help academies thrive and students meet their goals. Program Enhancements Academy Evolution Technology Enhancements

4. Why? • Help academies thrive • Increase retention • Improve student outcomes

5. What Changes Over the Next 3 Months? What Stays the Same? New “open model” for support New roles New online communities Membership Guide with simplified policies, guidelines, roles and responsibilities Instructor Trainer qualification process Improved, updated quality metrics and management Your Cisco AAM’s support NetAcad Support Desk help Peer group support Cisco program and curriculum consistency Public/private partnership

6. Partner Model: Current and Future Current Model Future Model Cisco Academy

7. Partner Institution and Person Roles Academy Support Center (ASC) Instructor Training Center (ITC) NetAcad Resource Partner (NRP) Offer services outside those normally provided by ASCs and ITCs such as student internships or council coordination. Institution Roles Specialize and excel in preparing and developing academy instructors. Specialize and excel in supporting academy sustainability and excellence. ASC Contact ITC Contact NRP Contact ASC Advisor Instructor Trainers (2 or more) NRP Coordinator Job Roles ASC Staff (optional) ITC Staff (Optional)

8. Partner Agreements Each institution role requires that a separate signed agreement with Cisco prior to migration. Academy Support Center Instructor Training Center NetAcad Resource Partner Your AAM will contact you if he/she has not received your signed agreement prior to migration.

9. Have not signed your Partner membership agreement yet? Here’s what to expect… • Partners will sign one or more agreements with Cisco • Contact should alert their legal signatory • Need to create Cisco CCO account so they can sign agreements • Look for email from Cisco with link to “Click to Accept” • Everyone has to sign a user agreement on migration day • A screenshot of signing the agreement is in the Operations Handbook Note: Some NetAcad Resource Partners may have this role without a formal agreement with Cisco

10. General Migration Timeline: Academy Partners April-May Planned for week of May 9 May - August • Become active in the online curriculum and Club NetAcad Communities • Provide appropriate support and services • Provide feedback on migration process See next slide for further information about migration • Provide feedback to Cisco on new system and new partner model • Stay active in the online Communities • Continue to provide excellent support and services • Attend Virtual Open House sessions on April 21st and 28th • Decide your future role • Fill out Intent to Participate form • Sign partner agreements • Help communicate with Cisco academies • Use Suggested Talking Points for Partners • Attend ASC mentoring session on May 2nd

11. Migration What does migration mean? Old System: Institutions will be detached from their current “tree” New System: Cisco Academies will be assigned to their ASC All Users: upon entering Academy Connection, users are prompted to update their profile Cisco Academies: update institution profiles and sign agreements in new system Academy Support Center Academy Support Center CATC • No more system messages from parent institutions • No longer have the “support your locals” links in Academy Connection Cisco Academy Cisco Academy Cisco Academy Cisco Academy Cisco Academy Cisco Academy Regional Regional Local Local Local Local • Cisco Academies have a direct relationship and agreement with Cisco; they understand the full value of their membership and are accountable for program quality • In Alpha, a Cisco Academy can change their ASC by contacting the support desk • This applies to all non-student users at any partner or Cisco Academy that has migrated

12. Migration Day for PartnersOnce system migration is complete… • Migrated users log in to Academy Connection, and are prompted to update their user profile and accept a new user agreement • Migrated users will see a “New Experience” banner in Academy Connection • After completing the steps for updating profiles, migrated users can participate in the new Communities, and access their Learn or Manage tabs

13. Academy Connection Before/After MigrationManage Academy Page • Before migration, a Regional Academy’s “Manage Academy” page has task links related to supporting local academies. • You will no longer see these links after migration because you will no longer be adding new local academies in your role as ASC, ITC, or NRP

14. Academy Connection Before/After MigrationAdministrator Home Page Before: Regional LMC View After: Regional LMC View

15. Academy Connection Before/After MigrationAcademy Information Page BEFORE: Academy Admin at a Regional can view the Class and User List of an academy they support AFTER: You will no longer have this view

16. What does post-migration mean? (Roles) Academy Support Centers Instructor Training Centers NetAcad Resource Partners • Provide services to academies as shown in the ASC membership agreement • Provide services to academies as shown in the ITC membership agreement • Meet Instructor Trainer qualifications • Provide services to academies as shown in the NRP membership agreement Provide feedback on migration process. Participate online in the product-based and Club NetAcad Communities.

17. Q & A Next: Demo of new online experience

18. Demo Accessing Academy Connection after migration Accessing new admin environment Contributing to new Communities

19. Log In to Academy Connection

20. Edit your profile You can delay updating your profile 3 times. After 3 logins, the system will require you to update your user profile and accept the user agreement.

21. Review the Membership Basics

22. Select Language for Video... ...review Video

23. Select Language for Guide and Download

24. Review Membership Guide

25. Check to confirm completed review

26. Access the New Home Page: Click the New Experience Banner

27. Let’s preview your new Home Page Experience… Sneak Preview

28. Q & A Next: Change, preparing yourself and others

29. Change: Preparing Yourself and Others Architects of change sometimes forget that they are far ahead of others in dealing with the change!

30. Resources Available To You • Your Area Academy Manager, Frantisek Jakab at fjakab@cisco.com • Your Academy Evolution Support Team at slovakiaalpha@external.cisco.com • Cisco Networking Academy Support Desk • Peers • Learn from each other (Club NetAcad Community) • Your ASC Transition Partner, Peter Fecilak at peter.fecilak@cnl.sk

31. Where to Find Training Support Here is a short list of some of the resources, and how to access them: • Tutorials on new Communities, My Pages, Learn Tab, Manage Tab, and Cisco Library • (access via: New Home Page > Cisco Libraries > Program > FAQs and Tutorials) • Quick Reference Guides for each new institution role, and for Cisco Academies • (access via: New Home Page > Cisco Libraries > Program > Getting Started) • WebEx recordings on Academy Quality Metrics Report • (access via: New Home Page > Learn Tab > Administrator Training) • And much more….

32. Next Steps: We Need Your Help Week of April 18 Week of April 25 Week of May 2 Migration is the week of May 9

33. Questions?

34. Quick Poll Next: Round Table Discussion

35. We All Have a Stake in the Success of Cisco Networking Academy

36. Change … comes bearing gifts.” Price Pritchett Business Advisor and Speaker

37. Thank You!

38. More on Resources and Support Communities Where to find what you need.

39. Training, Job Aids, and Support (by Role)

40. Locating Training and Documentation after Migration • Community > Club NetAcad > Resources • Cisco Library > FAQs and Tutorials • Home > Learn Tab > Administrator Training

41. This banner will link all users to the new Communities and support area for instructors and administrators

42. After login, and signing end user agreement(s), migrated institution users see this banner ad

43. The Manage tab enables access to key administrative tasks, and the Learn tab leads to professional development and training resources

44. This area is your guide, with links to all available types of support

45. Migrated users will gain access to Cisco Library, Club NetAcad, support and other offering Communities

46. Club NetAcad will be a geography-based community support network helping institutions find help and support others

47. Club NetAcad represents a collection of globalized ‘sub-communities’ divided by geography that enable academies and support centers to converse on local or regional support topics, and still participate in ‘global’ community conversations • More Club NetAcad of the tools • Area…