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Internet Development Services POW 2001

Internet Development Services POW 2001. AS-IDS Overview.

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Internet Development Services POW 2001

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  1. Internet Development Services POW 2001

  2. AS-IDS Overview • Mandate: Specification, Planning, development, maintenance, support of applications to enable end-users world-wide to initiate administrative actions, perform resource planning or obtain decision support information to assist in business processes • Applications: BHT, HRT, EDH, PPT • User base: 6,500 with over 1,200/day for EDH • Human Resources: 7 Staff Members, 8 known non-Staff members for 2001 (1 Fellow, 3 Technical Students, 1 Project Associate, 2 Russian students, 1 Swedish student) ~5FTE • Financial Resources: 250K for 2001 + request for 100K for PPT project (currently not allocated) Sue Foffano, James Purivs

  3. AS-IDS 2000 Review • BHT • Full web functionality • Improved stability, administration tools, documentation • Additional functionality: Team accounting, Epool • Ran without problems, fully supported desipte new management • Contacts and acceptability checking with key users • High cost of maintenance ~60% FTE • Lack of involvement in certain impacting projects e.g. Epool Sue Foffano, James Purivs

  4. AS-IDS 2000 Review • HRT • Review of prototype using Oracle 8i features; power to the users without underlying complexity • Getting 95% functionality available to users in test mode in December • Positive feedback from test users • High ROI on ART • No new functionality for the XL users during the year • Growing list of enhancement requests Sue Foffano, James Purivs

  5. AS-IDS 2000 Review • EDH • 14 documents developed in webEDH • 96% all documents routed by Oracle workflow • By year end no documents created using EDH 2.1 • High turn-around for user support ~<0.5 day • Maintenance of 2 versions of EDH and 2 versions of workflow • Planning for Leave related documents for LMS • Resource situation (4 Staff -> 2 of which 1 absent 5 months) • Time & level required for user support Sue Foffano, James Purivs

  6. AS-IDS 2000 Review • PPT • Unified version for use by ATLAS & CMS • New functionality; event notification, milestone support • Usage increase 1,500 new tasks defined, consultation increase • Scope of project not clearly defined • Much time spent supervising and coaching temporary resources • Overall resource problem especially since departure of “consultant” Sue Foffano, James Purivs

  7. AS-IDS 2000 Review - Conclusions • Majority of the planned work was completed • Tasks planned and not completed were not user-driven, but had a high cost in maintenance • Many additional tasks (unknown at POW) were handled • Maintenance & Support load still high • LMS - significant impact, planning underestimated • Critical resource situation • 7 staff members of which 3 took on new tasks & responsibilities • 1 Staff member absent 5 months • In an effort to compensate resource situation 19 temporary resources supervised throughout year • Ratio non-Staff v’s Staff unhealthy, time-consuming, ROI not optimal Sue Foffano, James Purivs

  8. AS-IDS 2001 Context • Fact : High Staff-to-Non-Staff Ratio • Issues : Turnover, Integration, Productivity, Maintenance , Supervision overheads, Knowledge-transfer • Solutions : Frameworks, Standards, • Fact : High User-to-Developer Ratio • Issues : Number of Support Calls, Intervention Required by Engineer, High Maintenance costs • Solutions : Help-desk, technical support, communication • Fact : High cost of Legacy code • Issues : XL HRT, Old wfm, EDH 2.1, BHT extraction (all 5 to 10 yrs old) • Solutions : Replace • Fact : Known changes • Such as: Career Structure, Oracle 8i & HR 11i, Oriac / Siriac, Euro • Solutions: Pre-empt them => Doing more with Less <= Sue Foffano, James Purivs

  9. AS-IDS 2001 Constraints • AVCL • 1.5 years initial version • Wider audience? Simplified procedures? • Career Structure Change • Main impact on HRT • Shockwave thru other areas (e.g. overtime system) • WOS • Impact on BHT extraction • Impact on DAI, OSVC, DTEMP, Shipping, TID in EDH • Oracle HR 11i • Main impact HRT, but also EDH Sue Foffano, James Purivs

  10. AS-IDS 2001 POW BHT • New Extraction • Reduce support costs • Simplify application dependencies • Automate & outsource bookclosing • ART Framework & Oracle 8i • Reduce maintenance costs • Simplify future development • Simplify current configuration • Control tools • Ensure data coherency. • Pre-empt problems • Outsource data support to FI Sue Foffano, James Purivs

  11. AS-IDS 2001 POW BHT Additional requests for 2001 • Extended Pipeline functionality • Project Request Form • Cern Classification System • Documentation & Training • Telephone details • BHT currently occupies 1 FTEGoal is to reduce that effort by at least half for 2002 • Resources : 1 Staff, 3-6 months Swedish Student + 0.5 Technical Student Sue Foffano, James Purivs

  12. AS-IDS 2001 POW HRT • Switch off Excel Version • Reduce Support Costs • More platforms & users supported via Web • Web version is cheaper to modify / support / enhance • New Career Structure • HRT is most affected application • Will have general impact on all HRT • Compatability will need to be maintained • Outstanding Enhancement Requests • Validate & Implement • Time Dimension Sue Foffano, James Purivs

  13. AS-IDS 2001 POW Additionally for HRT • PIE-HRT to ART • Reduce current support costs • Standardise infrastructure • ART extensions • Used by PPT, BHT and EDH • Plugs in to Oracle Graphics, Netcharts. Extendability • Admin tools • Training data • Resources : 1 staff, 1 Fellow + 0.5 Tech student Sue Foffano, James Purivs

  14. AS-IDS 2001 POW EDH • Switch off legacy • Stop EDH 2.1 • Stop Oracle Workflow • Stop old servers (cgi, services, edhd…) • Complete missing functionality • Web desktop/document searching • CernID and Organic Unit & username Dependency • New forms & procedures • AVCL forms (how many in 2001 ?) • AS-OP pipeline of small forms - apart from RSL form, not clear which and how many will be implemented in 2001 Sue Foffano, James Purivs

  15. AS-IDS 2001 POW Additionally for EDH • Foundation Signature Rights Management Screen (EDHAdmin) • Maintenance of Intersection Codes (?) • Corba/Netscape server / ServletExec issues • Database merge • Import functionality for Services • AIS site • Recurrent maintenance associated with managing 6500 users & interfaces to 7 different applications (oriac, siriac, baan, foundation, gesmar, mt-jobs, lms) • Resources : 1.75 Staff, 1 Project Associate, 0.5 Technical Student, 0.5 Russian Student, (+0.5 Fellow ?) Sue Foffano, James Purivs

  16. AS-IDS 2001 POW PPT • Fully support ATLAS & increasingly CMS • Complete Performance Measurement & Notification System • Integrate all ATLAS Systems (currently 40% of ATLAS systems workpackage tracking is done via PPT. 100% foreseen for 2001) • Integrate CMS milestones • Implement HTML search • Use within IDS for task tracking • Continue technology optimisation - Designer ? iFS, Portal, EJB architecture • Resources: 1 Staff, 0.5 Technical Student, 2 months Russian collaborator ( -> PJAS ??) Sue Foffano, James Purivs

  17. AS-IDS 2001 POW Sue Foffano, James Purivs

  18. AS-IDS 2001 Conclusions • Numerous constraints = little flexibility • Large % of work of the group not triggered by direct user requests • Resource situation most critical in PPT • Fewer non-Staff resources, hopefully higher ROI • Good internal communication and early involvement in projects is critical • Reduce dependency, especially in EDH on Business Procedures & Corporate Applications • Reduce maintenance costs • Eliminate legacy code Sue Foffano, James Purivs

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