Information for people with reduced mobility in the field of public transport

1. Information for people with reduced mobility in the field of public transport Barrierefreie ÖV-Information für mobilitätseingeschränkte Menschen Peter VollmerRMV Head of Communication

2. People with reduced mobility as an important group of customers Many persons will benefit from new services • about 9 % of the german population are disabled • 20 to 25 % of the german population have a (temporarily) reduced mobility (other surveys by RMV: up to 40 %) • user groups (examples): inability to walk, walking impaired, blindeness, visual impairment, deafness, ... but alsopassengers with children or luggage, elderly people, ... • number of people with reduced mobility will increase • requirements of information will change and crow • intention: design for all Source: IVU

3. Idea of the project BAIM (1) The idea of the project is to develop information services for people with reduced mobility in the field of public transport • information about the accessibility and usability of public transport systems • all journey stages, from planning to travelling • analysis of the different requirements of user groups • static and dynamic information • special data management Source: RMV

4. Idea of the project BAIM (2) The idea of the project is to develop information services for people with reduced mobility in the field of public transport • already existing route planning solutions and scheduling systems via Internet • new services e. g. via mobile phone, PDA, smartphone, and conversational systems based on natural language technologies • first services base on target scheduling times • later real-time information will be given Source: RMV

5. Participation of users The participation of users is an important factor for the success of the project • permanent attandace by RMV – working committee for accessibility • representatives of various user groups, organisations and institutions • survey of user requirements • priorities of services and information • evaluation of services • market research (user groupsand the general population, focus: design for all) Source: RMV

6. Search criteria (condition for connection) Additional Information Information for mobility reduced peolpe The information should be detailed to enable people with reduced mobility to judge whether they can use public transport or not. Example: wheelchair-users will get information about • gaps and steps, ramps, lifts • width of doors and opening hours of station entrances and other passages • manouvering space, areas for wheelchairs, mulitfunctional areas in vehicles • toilets, counters and service facilities in stations and stops • accecssible control and communication systems • ... Source: RMV

7. New and extended services (1) extended Information at www.rmv.de Source: RMV

8. New and extended services (2) Examples for attributes and presettings Source: RMV

9. New and extended services (3) plans of vehicles and stations Source: traffiQ services for mobile and PDA (wap, http, java) Source: RMV Source: RMV Source: VBB

10. New and extended services (4) Further Services (mainly in later phases of the project) • personalisation, profile for the most important user groups • integration of real-time information (delays, change of platforms, functioning of lifts ...) • on trip-information (push services via SMS or e-mail) • dynamic plans of stations (accoring user requirements) • footway routing (especially in large stations) Source: RMV

11. Partners The partners for the project BAIM are: • Rhein-Main-Verkehrsverbund GmbH (concept, test) • Verkehrsverbund Berlin-Brandenburg GmbH (concept, test) • HaCon Ingenieurgesellschaft mbH (route planning solutions, scheduling systems) • IVU Traffic Technologies AG (data integration) • SemanticEdge (natural language technologies) • Forschungsinstitut Technologie-Behindertenhilfe (user demands) sponsored by Bundesministerium für Bildung und Forschung (Ferderal Ministry of Education and Reseach)

12. Process Operation& Transfer Implementation & Test Analysis Development • Business case • Concept for area-wide expansion (Frankfurt Rhein Main and Berlin Brandenburg) • Concept for the transfer to other transit authorities and transport associations • Development of an efficient data management • Realisation of a database • Data supply for test areas (Frankfurt Rhein Main, Berlin Brandenburg and between these areas) • Realisation of services by „New Technologies“ (internet, mobile, pda/smartphone...) • Exemplarily test in selected corridors(Frankfurt Rhein Main, Berlin Brandenburg and between these areas) • Analysis of user demands • Specification of services for different user groups • Requirements for the content of information

13. Process Analysis of user demands/requirements Data management, data collection Realisation of services (especially static information) Test (June - July 2006) Evaluation Analysis of user demands/requirements Data management, data collection Realisation of services (especially dynamic information) Test (May – July 2007) Evaluation Analysis of user demands/requirements Data management, data collection Realisation of services Test (September – November 2007) Evaluation Phase 1 (regional services, 2005/2006) Phase 2 (regional services, 2006/2007) Phase 3 (supra-regional/ nationwide services, 2007/2008)

14. The importance of the project BAIM for RMV The project BAIM is important for RMV, because it helps to • fullfill the german guidelines concerning accessibility • improve the quality of information • win customers loyality • acquire customers Source: IVU

15. Thank you for your attention! Peter VollmerRMV Head of Communication