Information for people with reduced mobility in the field of public transport

Information for people with reduced mobility in the field of public transport Barrierefreie ÖV-Information für mobilitätseingeschränkte Menschen Peter VollmerRMV Head of Communication Alexander Pilz VBB

Idea of the project BAIM (1) The idea of the project is to develop information services for people with reduced mobility in the field of public transport • two different demonstration areas (greater Frankfurt and Berlin) • information about the accessibility and usability of public transport systems • all journey stages, from planning to travelling • analysis of the different requirements of user groups • static and dynamic information • special data management Source: RMV

Idea of the project BAIM (2) The idea of the project is to develop information services for people with reduced mobility in the field of public transport • already existing route planning solutions and scheduling systems via Internet • new services e. g. via mobile phone, smartphone, and conversational systems based on natural language technologies • first services base on target scheduling times • later real-time information will be given Source: RMV

Process Analysis of user demands/requirements Data management, data collection Realisation of services (especially static information) Test Evaluation Analysis of user demands/requirements Data management, data collection Realisation of services (especially dynamic information) Test (May – July 2007) Evaluation Analysis of user demands/requirements Data management, data collection Realisation of services Test (September – November 2007) Evaluation Phase 1 (regional services, 2005/2006) Phase 2 (regional services, 2006/2007) Phase 3 (supra-regional/ nationwide services, 2007/2008)

Partners The partners for the project BAIM are: • Rhein-Main-Verkehrsverbund GmbH (concept, test, coordinator) • Verkehrsverbund Berlin-Brandenburg GmbH (concept, test) • HaCon Ingenieurgesellschaft mbH (route planning solutions, scheduling systems) • IVU Traffic Technologies AG (data integration) • SemanticEdge (natural language technologies) • Forschungsinstitut Technologie-Behindertenhilfe (user demands) funded by Bundesministerium für Wirtschaft un Tecnologie (Federal Ministry of Economics and Technology)

What have we reached until now? Results of a BAIM project phase I • developed and demonstrated customer services • internet based travel planer for barrier free route search • speech recognition based travel planer for barrier free route search • station services (e.g. enhanced dynamic station plans) • huge amount of collected data  base for phase 2 of the project • market research and evaluation of services • evaluated customer services • market research study for phase 2 services in project

Market research Results of a BAIM evalution (phase 1) • 35 interviews per region in November / December 2006 • blind / visual impairment: 6 personswheel chair users: 10 persons walking impairment (temporary or permanent): 14 persons experts: 5 persons • not only organized users were acquired • self organized monitored interviews and practices (screen traced) • very helpful remarks in • usability (concerning BAIM and other features) • functionality (different approaches of RMV and VBB) • not asked questions (semantics, other pieces of advice) • substantial input for improving BAIM services (and for established services too)!

Market research Results of a BAIM market research study • 113 asked person in both regions in December • limitation of walking: 55 persons (32 permanent, 23 temporary)limitation of seeing: 27 personslimitation of hearing: 31 persons • carry out by a market research institute • time per interview: about 140 minutes • interviews based on charts of planed new services

Intention of using services Erste Ergebnisse Vergleich Fahrplanauskunft (Ausgabe verschiedene Detaillierung)

Market research Summary of a BAIM market research study

Market research Summary of a BAIM market research study • permanent limitation of walking • most important: barrier-free travelling chains • less important: aspects concerning presentation • temporary limitation of walking • similar to users with permanent limitation, but lower requirements • “windfall gains” • limitation of seeing • most important: presentation of information (text, audio) • less important: special content (with some exceptions) • limitation of hearing • most important: presentation of information (icons, plans), real-time • less important: special content (with some exceptions)

New Services in phase 2 Planned prototypes phase 2 • integration of real-time-data and disruption information • supervised connections based on user personalization • push services by E-Mail (forwarding to MMS possible by user) • automatic speech recognition services (identifying by personalized telephone numbers) • mobile services • time table information • enhanced station information

New Services (Realisation in phase 2) Integration of real-time-data • delays / cancellations of trains • troubles with elevators and escalators • data sources: • RMV: Deutsche Bahn AG, Verkehrsgesellschaft Frankfurt/Main • VBB: BVG, S-Bahn Berlin, Veolia, 85% of regional bus companies Quelle: BLIC

Verbindung überwachen Supervised connections I based on „smart“ information (no delays considered) Name für die Route Arbeitsweg Supervise route

26.10.2006 6:52 Uhr Aufzug S-Bahnsteig Gleis 2 S Treptower Park gestört Route Arbeitsweg nicht mehr barrierefrei, für Alternativen hier klicken Supervised connections II Art der Benachrichtigung E-Mail SMS E-Mailadresse / Mobiltelefonnummer Attention, Elevator on route 3 is out of order, please reroute

New Services (Realisation in phase 2) Mobile services - Auskunft Einzelauskunft Von: Nach: Datum: Uhrzeit: Weitere OptionenBarrierefreies Reisen Suchen - Auskunft Störungsmeldungen Linie oder Station Suchen • - Auskunft • Einzelauskunft • Ankunft/Abfahrt • Störungen • Impressum

New Services (Realisation in phase 2) Dynamic Station plans • 2D- and 3D- View

Conclusion - outlook Presentation time today is to short to get unlimited view of project More ideas than funding in recent project • indoor routing at stations • 3d modelling of stations (the complicated ones) • supervised routes by real time data (scheduling data) • barrier free route from address to station • train-formation indicator real time • push services on automatic speech system Trying to get follow up funding by federal ministry!

Ideas Reachability search • destinations which can be reached by handicaped persons • according to the individual requirements

Ideas train-formation indicator • access-points for wheel chair- users • orientation on the platform Example: 1 Stufe: 21 cm, Spalt: 15 cm, Hublift im Steuerwagen vorhanden Lokomotive Unterführung Aufzug Reisezugwagen 2. Klasse / 1. Klasse 1 Treppe Steuerwagen mit Mehrzweckabteil Bahnsteigdach Fahrtrichtung

Thank you for your attention! Peter VollmerRMV Head of Communication Alexander Pilz VBB

Information for people with reduced mobility in the field of public transport