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as your technology people

with. as your technology people. technology = our ‘bread & butter’. people = our big differentiator. RSE to continue to enjoy a robust, reliable ICT platform. Minimal disruption to existing IT – a smooth transition. Desire to benefit from a strong IT Support Helpdesk.

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as your technology people

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  1. with as your technology people

  2. technology = our ‘bread & butter’ people = our big differentiator

  3. RSE to continue to enjoy a robust, reliable ICT platform. Minimal disruption to existing IT – a smooth transition. Desire to benefit from a strong IT Support Helpdesk. Proactive, preventative, planned IT service orientation. Strong IT planning processes & project delivery skills. Confidence in the ability of any new IT Partner to deliver. Key Requirements:

  4. A PARTNERSHIP Key Requirements: Honesty and Trust. Mutual Respect. Shared Knowledge. Desire to Work Together.

  5. Our Proven, 6-Step Approach

  6. 1. IT Systems Audit and Recommendations Report The vital first step… Confirm & document RSE infrastructure. Foundation of IT support & planning. Held on GM Service system for RSE. Information openly shared with RSE. Our Proven, 6-Step Approach

  7. 1. IT Systems Audit and Recommendations Report Our Proven, 6-Step Approach

  8. 1. IT Systems Audit and Recommendations Report Our Proven, 6-Step Approach

  9. 2. IT Systems Monitoring Put In Place Preventative Remote Monitoring Service Monitor, Alert & Report on servers & desktops. Large Tech Support Monitor Screen in our NOC. Automated service ticket creation for key alerts. Transparency for both to see preventative work. Our Proven, 6-Step Approach

  10. 2. IT Systems Monitoring Put In Place Our Proven, 6-Step Approach

  11. 2. IT Systems Monitoring Put In Place Our Proven, 6-Step Approach

  12. 3. IT Support Service & SLA Put In Place Smooth Transition to a New Service Provider Strong - reliable, responsive ServiceDesk team. People-oriented – we support people not PCs. Flexible – available to suit RSE as you wish it. Measurable – all service tracked vs your SLA. Backed-up by a 90-Day Money-Back Guarantee. Our Proven, 6-Step Approach

  13. 3. IT Support Service & SLA Put In Place Our Proven, 6-Step Approach

  14. 3. IT Support Service & SLA Put In Place Our Proven, 6-Step Approach

  15. 4. Remediate Agreed Areas from Audit Agreed improvements only where required… Short-term plan to remediate identified risks. ‘Quick-wins’ – address known issues/concerns. Longer-term planning follows… Our Proven, 6-Step Approach

  16. 5. Systems Planning & Development Longer-term planning… Medium-term plan – address required updates. (SQL Server, Windows Server Operating Systems) Long-term plan – strategy & budget planning. Work together – revisit & revise quarterly. Our Proven, 6-Step Approach

  17. 5. Systems Planning & Development Systems Development Services For consultancy, changes, upgrades, projects. Development TimeBank from £60+VAT per hour. All projects planned, agreed & costed up-front. Tracking & transparency via same ServiceDesk. Our Proven, 6-Step Approach

  18. 6. Ongoing Systems Maintenance Part of our proactivity… Create an agreed Annual IT Action Plan (folder). Maintenance Tasks, Server Update Patching etc. IT budgeting and equipment refreshment. Inclusive, flexible 25Hr Maintenance TimeBank. Our Proven, 6-Step Approach

  19. Clear, unambiguous fees. Flexible billing options.

  20. 97% Client Retention Rate

  21. Our reward? Long-term, loyal clients.

  22. Conclusion. Questions?

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