KIOSK AUTOMATED ADULT REPORT IN SYSTEM

1. KIOSK AUTOMATED ADULT REPORT IN SYSTEM Presented By: Mark Garcia, Adult Consultant Los Angeles County Probation Department February 2006 Hello. I am Mark Garcia, the Adult Consultant for the Los Angeles County Probation Department. As the Adult Consultant, I am involved in a multitude of projects throughout the Department, including interacting with courts, citizens, probationers, and various Departmental personnel. I am also involved in various projects in the Adult Services Bureaus that are designed to make our operations more efficient and cost effective.Hello. I am Mark Garcia, the Adult Consultant for the Los Angeles County Probation Department. As the Adult Consultant, I am involved in a multitude of projects throughout the Department, including interacting with courts, citizens, probationers, and various Departmental personnel. I am also involved in various projects in the Adult Services Bureaus that are designed to make our operations more efficient and cost effective.

2. Introduction Overview of problems Numbers of adult probationers on minimum service caseloads, mailers, accountability Early KIOSK research performed by AFSB In Los Angeles County, there are over 61,000 adult probation on active formal probation. Approximately 40% of these probationers are on Automated Minimum Services (AMS) caseloads. Generally, these are low risk probationers, who have traditionally been allowed to report to the Department via �Mailers�, which are a mail-in report that the probationer completes and mails on a monthly basis. Mailers are time consuming to process, can be lost in the mail, are incomplete or illegible, and have the potential of being completed by someone other than the probationer. With little or no office contact, the probationers are not encouraged or motivated to make required payments such as restitution to victims. Successful reporting percentage on mailers was (20K)65% vs. KIOSK (18K) 89%. As early as 1995, the Department began a review of agencies that were using KIOSK reporting. Ultimately, in 1998, one of the agencies actually visited by Probation executives was the City of New York Department of Probation. In early 1999, an RFP was sent out and the vendor chosen. We are currently using KIOSK equipment developed and maintained by Automon. http://www.automon.com (800) 539-0048 In Los Angeles County, there are over 61,000 adult probation on active formal probation. Approximately 40% of these probationers are on Automated Minimum Services (AMS) caseloads. Generally, these are low risk probationers, who have traditionally been allowed to report to the Department via �Mailers�, which are a mail-in report that the probationer completes and mails on a monthly basis. Mailers are time consuming to process, can be lost in the mail, are incomplete or illegible, and have the potential of being completed by someone other than the probationer. With little or no office contact, the probationers are not encouraged or motivated to make required payments such as restitution to victims. Successful reporting percentage on mailers was (20K)65% vs. KIOSK (18K) 89%. As early as 1995, the Department began a review of agencies that were using KIOSK reporting. Ultimately, in 1998, one of the agencies actually visited by Probation executives was the City of New York Department of Probation. In early 1999, an RFP was sent out and the vendor chosen. We are currently using KIOSK equipment developed and maintained by Automon. http://www.automon.com (800) 539-0048

3. KIOSK COMPONENTS 1.Enrollment Station Enrollment is the first step required for all Kiosk probationers after the probationer has been qualified for Kiosk reporting in APS. The Enrollment Station is comprised of a PC, a Card Reader/Writer and a Handkey. The Handkey is used to capture a three dimensional measurement of the Probationer�s right hand. This biometric is used to compare against the Probationer�s biometric during each report-in at the Kiosk. It is also used to verify the biometric at a later time when verification of the correct person is required. The Card Reader/Writer is used to create an identification card that is scanned with the Probationer�s X-Number to initiate a report-in session at the Kiosk. The Enrollment Station can also be used to generate preprogrammed Kiosk statistical reports for any time period. At Area Offices without a Kiosk, the DPO who is enrolling the Kiosk Probationer is responsible for explaining to the Probationer how to report-in at a Kiosk by showing him/her pictures of the report-in screens that have been provided by Information Services Office. Enrollment is the first step required for all Kiosk probationers after the probationer has been qualified for Kiosk reporting in APS. The Enrollment Station is comprised of a PC, a Card Reader/Writer and a Handkey. The Handkey is used to capture a three dimensional measurement of the Probationer�s right hand. This biometric is used to compare against the Probationer�s biometric during each report-in at the Kiosk. It is also used to verify the biometric at a later time when verification of the correct person is required. The Card Reader/Writer is used to create an identification card that is scanned with the Probationer�s X-Number to initiate a report-in session at the Kiosk. The Enrollment Station can also be used to generate preprogrammed Kiosk statistical reports for any time period. At Area Offices without a Kiosk, the DPO who is enrolling the Kiosk Probationer is responsible for explaining to the Probationer how to report-in at a Kiosk by showing him/her pictures of the report-in screens that have been provided by Information Services Office.

4. KIOSK COMPONENTS 2. KIOSK The Kiosk is a big gray metal box, placed in a lobby for reporting in and/or making payments. The Kiosk is comprised of a Touch Screen, Handkey, Card Reader, Receipt Printer, an ATM-like motorized envelope receiver, Hand Set and a PC inside of the Kiosk. The Touch Screen is used by the Probationer to answer questions, enter messages to the DPO or to enter change of address and/or phone number. The Probationer selects a language (English or Spanish), reads the instructions on the screen or listens to an audible voice for instructions/questions, scans the Kiosk Identification Card or enters the X-Number on the touch screen. The Hand Set can be used for privacy (the audible voice is deactivated at this time) or to minimize background noise in the lobby. The ATM-like motorized envelope receiver is provided for depositing payment envelopes. The payment envelope is stamped with the current date/time, X-Number and Court Case Number. The envelope receiver can be activated by anyone who is making a payment for the Kiosk Probationer. At the end of each report-in or payment session, the Probationer must wait to receive a printed receipt with important information regarding the report-in, payment (if a payment was deposited) and next report-in date. The Kiosk is a big gray metal box, placed in a lobby for reporting in and/or making payments. The Kiosk is comprised of a Touch Screen, Handkey, Card Reader, Receipt Printer, an ATM-like motorized envelope receiver, Hand Set and a PC inside of the Kiosk. The Touch Screen is used by the Probationer to answer questions, enter messages to the DPO or to enter change of address and/or phone number. The Probationer selects a language (English or Spanish), reads the instructions on the screen or listens to an audible voice for instructions/questions, scans the Kiosk Identification Card or enters the X-Number on the touch screen. The Hand Set can be used for privacy (the audible voice is deactivated at this time) or to minimize background noise in the lobby. The ATM-like motorized envelope receiver is provided for depositing payment envelopes. The payment envelope is stamped with the current date/time, X-Number and Court Case Number. The envelope receiver can be activated by anyone who is making a payment for the Kiosk Probationer. At the end of each report-in or payment session, the Probationer must wait to receive a printed receipt with important information regarding the report-in, payment (if a payment was deposited) and next report-in date.

5. KIOSK COMPONENTS 3. Attendant Station The Attendant Station is comprised of a PC that is used by the Attendant staff to monitor Kiosk alerts. After the Kiosks alerts have been handled by the Attendant, the alerts are to be deleted from the Attendant Station. The Attendant Station is comprised of a PC that is used by the Attendant staff to monitor Kiosk alerts. After the Kiosks alerts have been handled by the Attendant, the alerts are to be deleted from the Attendant Station.

6. LOCATIONS The one site that does not have an attendant station is designed to alert the probationer and the DPO if there is a problem reporting. The probationer is instructed to make an appointment to visit his/her DPO using the Probation Information Center (PIC) toll-free number.The one site that does not have an attendant station is designed to alert the probationer and the DPO if there is a problem reporting. The probationer is instructed to make an appointment to visit his/her DPO using the Probation Information Center (PIC) toll-free number.

8. KIOSK QUESTIONS Has your home address changed since your last report? Has your home telephone number changed since your last report? Have you been arrested, cited, jailed, or in court since your last report? Has your monthly income changed since your last report? Have your monthly expenses Changed since your last report? Has your job or employment changed since your last report? Have your work hours changed since your last report? Have you changed automobiles since your last report? Do you want to make a payment? Do you want to send a message to your Probation Officer? Questions can be centrally changed to fit the needs of the department. Also, the DPO and the probationer can exchange messages. Report in session is successful once the probationer gets a receipt that alerts them of their successful report in.Questions can be centrally changed to fit the needs of the department. Also, the DPO and the probationer can exchange messages. Report in session is successful once the probationer gets a receipt that alerts them of their successful report in.

10. Key Benefits

11. Key Benefits (Continued) ID Info on the envelope reduces payments in suspense file. Reduction in false reporting (I.e.- if you get a check it counts as reporting.) Percent of people making payment along with reporting increased. POTENTIAL � Credit Card Payment, use to id every probationer that comes into the office, (Adult juvenile, track probationer), ID Info on the envelope reduces payments in suspense file. Reduction in false reporting (I.e.- if you get a check it counts as reporting.) Percent of people making payment along with reporting increased. POTENTIAL � Credit Card Payment, use to id every probationer that comes into the office, (Adult juvenile, track probationer),

12. Cost 1) Kiosk Station - Includes Handkey, Card Reader, Computer, Envelope Depositor, Kiosk Shell with Touch Screen, printer= $13,900 2) Enrollment Station - Includes PC Workstation, Handkey, Card Reader/Writer = $5,100 3) Annual Software license = $49,920 4) Installation and Setup = $3,047 5) No hardware maintenance, we either use our own technicians or pay per incident if we cannot correct.1) Kiosk Station - Includes Handkey, Card Reader, Computer, Envelope Depositor, Kiosk Shell with Touch Screen, printer= $13,900 2) Enrollment Station - Includes PC Workstation, Handkey, Card Reader/Writer = $5,100 3) Annual Software license = $49,920 4) Installation and Setup = $3,047 5) No hardware maintenance, we either use our own technicians or pay per incident if we cannot correct.

13. Questions?