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Mee Seva

Implementing. eGovernance. Mee Seva. Government of Andhra Pradesh. Presents. Publicity, Growth & Feedback Mechanism. Feedback Mechanism. Mails. Mee Seva Development Unit. Problem Mgmt. MRTS. SSDG. Service Mgmt. eDistrict. 1100. Department Functionaries. Incident Mgmt.

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Mee Seva

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  1. Implementing eGovernance Mee Seva Government of Andhra Pradesh Presents

  2. Publicity, Growth & Feedback Mechanism Feedback Mechanism Mails Mee Seva Development Unit Problem Mgmt MRTS SSDG Service Mgmt eDistrict 1100 Department Functionaries Incident Mgmt Publicity, Growth & Feedback Mechanism

  3. Capacity Building • Modes of capacity Building: • Mana TV • Video Conference • Class Room Training • District level training Collaboration with IEG Trainings to Kiosk Operators and Department Officials Monthly Training Calendar • Overall 1792 Training sessions have been conducted for 175 services of 16 Government Departments. • 47577 have been trained out of 67928 Kiosk operators enrolled for the Mee Seva training. • 13751have been trained out of 16721 Departmental officials enrolled for the Mee Seva training. Capacity Building

  4. Sustainability & Rapid Roll Out Economic Sustainability Linkages for Financial Processes Payment Processing Technical Sustainability Electronic Funds Transfer System Assam Bihar Himachal Pradesh Puducherry Sustainability & Rapid Roll Out

  5. Financial Overview Monthly Earnings by the Kiosk Operators Total Investment– 9 crores ROI – more than 100 crores Financial Overview

  6. Innovative Features & User Convenience Eliminated Multiple Visits Categorization of Services Convenience of time and location Digital Signing of Databases Transparent and Simple Bulk Signing Across the counter services Single Sign-On Cost Effective SECR Creation of New Databases User Friendly Innovative Features & User Convenience

  7. Mee Seva Journey Mee Seva Journey

  8. Awards • National e-Governance Award 2013-14 (Gold) • CSI NIHILENT AWARD-2013 • DATAQUEST-CMR E-READINESS AWARDS-2013 • 9th e-India – 2013 • SKOCH Digital Inclusion-2012 • 8th e-India -2012 • CONSTRUTECH India-2012 • 9TH The Manthan Awards Awards

  9. The Road Map • The above statistics is not the end…It is continuously evolving… By this Quarter end, this is what we would be looking at Services Live Departments Mee Seva Centers Transactions 234 7000 18 38 Million • & today we have… Category A - 1,29,60,150 (33.9%) Category B – 2,52,50,417(66.1%) 234 Services with 18 departments on board Total Transactions – 3,82,10,568 (28th Jan 2014) Approved Transactions – 2,29,96,348 (91.1%) Pending within SLA – 5,16,640 (2.0%) Pending beyond SLA – 2,44,884 (1.0%) Rejected Transactions – 14,86,695 (5.9%) Services Live Departments Mee Seva Centers Transactions 300 10,000 25 50 Million The Road Map

  10. eTaal eTaal

  11. Services Revenue Power Distribution Social Welfare Agriculture Transport Registration Municipality Education 234 35 72 Civil Supplies Aadhar (UIDAI) Labor Election School Education IT & Communication Industries & Commerce Mining & Geology Health Care Police 04 12 04 22 02 03 08 05 11 04 07 04 03 36 01 01 Services

  12. School Education Intermediate Education Proposed Services Registration Municipality Technical Education Revenue 136 04 18 Collegiate Education 03 Drug control Department AP Residential Education Civil Supplies Excise Director of Medical Education Family Welfare & Health Mining & Geology Employment Labor Co operative 5 09 15 04 09 04 05 04 03 05 11 06 03 Commercial Taxes 01 Power Distribution (SPDCL-10) 10 Rural Development 06 07 Factories 04 Proposed Services

  13. Existing Services Revenue Department Revenue Department PAWN BROKER LICENSE SCHOOL REGISTRATION ALLOPATHIC MEDICAL CARE HOSPITAL DUPLICATE COPY OF CERTIFICATE-INCOME DUPLICATE COPY OF CERTIFICATE-INTEGRATED DUPLICATE COPY OF CERTIFICATE-RESIDENCE ISES - INCOME CERTIFICATE ISES - RESIDENCE CERTIFICATE ISES - INTEGRATED CERTIFICATE ADANGAL /PAHANI CORRECTIONS LAND CONVERSION LATE REGISTRATION OF BIRTH LATE REGISTRATION OF DEATH POSSESSION CERTIFICATE LOAN ELIGIBILITY CARD ISES – INCOME FEE REIMBURSEMENT CERTIFIED COPIES ISSUED BY RDO RESIDENCE CERTIFICATE – PASSPORT EXTRACT OF D-FORM PATTA APPLICATION EXTRACT OF HOUSE SITE PATTA CC OF SETHWAR/RSR CHESALA PAHANI CERTIFIED COPIES OF PANCHANAMA CERTIFIED COPIES OF PROTECTED TENANT KHASRA PAHANI EXTRACT OF TSLR WASOOL BAQI FAISAL PATTI NEW PATTADHAR PASSBOOK EXTRACT OF ADANGAL / PAHANI EXTRACT OF ROR 1B COPY OF FMB INCOME CERTIFICATE RESIDENCE CERTIFICATE - GENERAL INTEGRATED CERTIFICATE (CASTE-NATIVITY-DATE OF BIRTH) F-LINE PETITIONS SUB-DIVISIONS OF LANDS MUTATION OF ENTRIES IN REVENUE RECORDS NO EARNING MEMBER CERTIFICATE FAMILY MEMBER CERTIFICATE (SOCIAL SECURITY SCHEMES & GOVT. EMPLOYEES / PENSIONERS) OBC CERTIFICATE EBC CERTIFICATE AGRICULTURAL INCOME CERTIFICATE COPY OF VILLAGE MAP PRAJAVANI APPEALS ON DEMARCATION (HYD) CC OF ROM (HYD) PATTADHAR PASSBOOK REPLACEMENT DUPLICATE PATTADHAR PASSBOOK OLD ADANGAL/PAHANI DETAILS LOCALIZATION OF PROPERTIES(HYD) DEMARCATION(HYD) MONEY LENDING LICENSE NATIONAL FAMILY BENEFIT SCHEME APPLICATION APATHBANDHU APPLICATION Existing Services

  14. Existing Services Power Distribution (NPDCL,EPDCL,CPDCL) Revenue Department NAME CHANGE NEW CONNECTION - 6A – STREET LIGHTS NEW CONNECTION - 6B – PUBLIC WATER WORKS NEW CONNECTION - GENERAL PURPOSE NEW CONNECTION - RELIGIOUS PLACES (TEMPLES, CHURCH, MOSQUE, GOVT. SCHOOLS ETC.) NEW CONNECTION COMMERCIAL NEW CONNECTION COMMERCIAL-HOARDINGS NEW CONNECTION DOMESTIC LOAD CHANGE CATEGORY LOAD CHANGE CATEGORY CHANGE NEW CONNECTION FOR COTTAGE INDUSTRIES NEW CONNECTION FOR INDUSTRIES 57. CHANGE OF NAME CERTIFICATE 58. NO PROPERTY CERTIFICATE 59. AGRICULTURAL LAND VALUE CERTIFICATE 60. SMALL/MARGINAL FARMER CERTIFICATE 61. PERMISSION FOR DIGGING A AGRICLTURAL WELL/DRINKING WATER WELL DIGGING USING WALTA ACT. 62. EXTRACT OF ORC (OCCUPANCY RIGHTS CERTIFICATE) 63. RENEWAL OF CINEMA LICENCE 64. CERTIFIED COPIES OF NOC UNDER EXPLOSIVE ACT 65. CERTIFIED COPIES OF NOC UNDER PETROLEUM ACT 66. ISSUE OF OCCUPANCY RIGHTS CERTIFICATES FOR INAM LANDS 67. ISES REQUEST APPLICATION 68. ISSUE OF TONCH MAP 69. PERMISSION TO RUN THE BENEFIT SHOW 70. REFUND OF TRADE DEPOSIT 71. ISSUE OF ARM LICENSE(RENEWAL) 72. ISSUE OF ARM LICENSE(FRESH) Registration Department ISSUE OF ENCUMBRANCE CERTIFICATE CERTIFIED COPY OF REGISTRATION DOCUMENT SLOT BOOKING FOR REGISTRATION CERTIFIED COPY OF BYE LAWS CERTIFIED COPIES OF SOCIETY REGISTRATION CERTIFIED COPIES OF FIRM REGISTRATION REGISTRATION OF SOCIETY REGISTRATION OF FIRM SUBMISSION OF APPEALS AMENDMENT OF SOCIETY FIRM NAME CHANGE CHANGE IN CONSTITUTION FIRM Industries & Commerce INVESTMENT SUBSIDY PAVALA VADDI POWER COST REIMBURSEMENT SALES TAX REIMBURSEMENT STAMP DUTY/LAND CONVERSION CHARGES/MORTGAGE DUTY CLEANER PRODUCTION MEASURES SKILLS UPGRADATION ISO/BIS CERTIFICATION Existing Services

  15. Existing Services Police Services Municipality (CDMA) MISSING OR LOST DOCUMENTS / ARTICLES PERMISSION FOR EVENT BANDHOBUST ISSUANCE OF CERTIFICATES FRESH LICENSES OR RENEWALS BIRTH CERTIFICATE CORRECTIONS DEATH CERTIFICATE CORRECTIONS CHILD NAME INCLUSION PERMISSION FOR WATER CONNECTIONS TRANSFER OF TITLE DEEDS APPLYING FOR TRADE LICENSE APPLYING FOR BUILDING PERMISSION NEW ASSESSMENT REQUEST SUB-DIVISION REQUEST NON AVAILABILITY CERTIFICATE – BIRTH NON AVAILABILITY CERTIFICATE – DEATH EXEMPTION REQUEST VACATION REMISSION BIRTH CERTIFICATE CORRECTIONS DEATH CERTIFICATE CORRECTIONS Civil Supplies Departments RATION CARD MUTATIONS - DOB CORRECTION PRINT RATION CARD FAIR PRICE SHOP RENEWAL Information & Communications 25% POWER SUBSIDY CONVERSION TO INDUSTRIAL POWER TARIFF 100%/50% STAMP DUTY REFUND RECRUITMENT ASSISTANCE 50% EXHIBITION RENTAL REFUND TIER II/III LOCATION ANCHOR COMPANY INCENTIVE REIMBURSEMENT OF PATENT FILING COST REIMBURSEMENT OF QUALITY CERTIFICATION EXPENDITURE DECLARATION OF IT PARK STATUS SPECIFIC INCENTIVES FOR SC/ST/WOMEN ENTREPRENEURS ALLOTMENT OF LAND Municipality (GHMC) BIRTH CERTIFICATE DEATH CERTIFICATE BIRTH CERTIFICATE CORRECTIONS DEATH CERTIFICATE CORRECTIONS CHILD NAME INCLUSION NON AVAILABILITY CERTIFICATE - BIRTH NON AVAILABILITY CERTIFICATE - DEATH Existing Services

  16. Existing Services Labour Social Welfare REGISTRATION OF ESTABLISHMENT / SHOP (FORM - I) RENEWAL OF ESTABLISHMENT / SHOP (FORM - III) ISSUANCE OF DUPLICATE CERTIFICATE FOR REGISTERED ESTABLISHMENT / SHOP NOTICE OF CHANGE EPASS RENEWAL (POST MATRIC) EPASS RENEWAL (PRE MATRIC) APPLICATION FOR STUDENT SCHOLARSHIP(FRESH) Education Election Commission APPLICATION FOR ISSUE OF AGE CERTIFICATE APPLICATION FOR DUPLICATE MEMO OF MARKS APPLICATION FOR RE-COUNTING OF MARKS APPLICATION FOR MIGRATION CERTIFICATE ISSUE OF VOTER CERTIFICATE/I-CARD APPLICATION FOR INCLUSION OF NAME IN THE ELECTORAL ROLLS APPLICATION OF CHANGE OF DETAILS APPLICATION OF TRANSPOSITION APPLICATION FOR REJECTION OF NAME IN ELECTORAL ROLL Transport Mining & Geology LL SLOT BOOKING WITH FEE PAYMENT DL SLOT BOOKING WITH FEE PAYMENT RC ABSTRACT DL ABSTRACT RECONNAISSANCE PERMIT PROSPECTING LICENSE MINING LEASE GRANITE QUARRY LEASE MARBLE QUARRY LEASE OTHER QUARRY LEASE MINERAL DEALER LICENSE Aadhaar KNOW YOUR AADHAAR AADHAAR SEEDING Existing Services

  17. Existing Services Agriculture Department Agriculture Department APPLICATION FOR CROP SEED SUBSIDY APPLICATION FOR CROP INSURANCE FARM MECHANIZATION APPLICATION RESUBMISSION MANUFACTURING NEW MANUFACTURING ADDITION OF FERTILIZERS MANUFACTURING ADDRESS DETAILS/MANUFACTURER/COMPANY NAME CHANGE MANUFACTURING AMENDMENT MANUFACTURING CHEMIST DETAILS CHANGE MANUFACTURING DUPLICATE MANUFACTURING GODOWN DELETION MANUFACTURING GODOWN INCLUSION MANUFACTURING RENEWAL MANUFACTURING RESPONSIBLE PERSON DETAILS CHANGE RETAIL DEALER CHANGE OF FIRM NAME RETAIL DEALER FORM O INCLUSION RETAIL DEALER GODOWN DELETION RETAIL DEALER GODOWN INCLUSION RETAIL DEALER INCLUSION OF IMPORTED PRODUCTS RETAIL DEALER RESPONSIBLE PERSON DETAILS CHANGE RETAIL DEALER SALE POINT ADDRESS CHANGE RETAIL DEALER AMENDMENT RETAIL DEALER DUPLICATE RETAIL DEALER NEW RETAIL DEALER RENEWAL WHOLESALE DEALER CHANGE OF FIRM NAME WHOLESALE DEALER DUPLICATE WHOLESALE DEALER FORM O INCLUSION WHOLESALE DEALER GODOWN DELETION WHOLESALE DEALER GODOWN INCLUSION WHOLESALE DEALER INCLUSION OF IMPORTED PRODUCTS WHOLESALE DEALER NEW WHOLESALE DEALER RENEWAL WHOLESALE DEALER RESPONSIBLE PERSON DETAILS CHANGE WHOLESALE DEALER SALE POINT ADDRESS CHANGE WHOLESLAE DEALER AMENDMENT Existing Services

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