Hospital to Home Project Mealtime Volunteers Julie Dixon-Patterson

1. Hospital to Home Project Mealtime VolunteersJulie Dixon-Patterson

2. Housekeeping

3. Presentation Topics • About Us • Policies and Procedures • Mealtime Volunteer Role • Ward Risk Assessment • Professional Behaviour

4. Age UK North Tyneside • History • Older People’s Welfare Committee • 1972 Age Concern North Tyneside • 2010 Age UK North Tyneside • Part of a national network • Values • Positive - we welcome challenges and celebrate achievements • Inclusive – we involve, consult and work together • Respectful – we treat others as they would want to be treated • Empowering – we support older people to achieve their goals • Excellent – we strive to excel in making a real difference • Vision - A society in which older people flourish • Mission – To improve the quality of life for older people

5. Age UK North Tyneside • Local services include: • Information and Advice • Wellbeing centres (x3) • Extra care housing (x6) • Care at Home • Employment advice and support • IT for all • Enabling and Befriending • Campaigning • Healthy living activities • Trading e.g. insurance

6. Policies and Procedures • Policies: • Equality & Diversity • Health & Safety Policy • Confidentiality Policy • Comments Compliments and Complaints • Bullying and Harassment • Professional & Personal Involvement • Personal Safety • Protection of Adults • Volunteering Concerns • Carole Gourdie (Hospital to Home Volunteer Co-ordinator) • Julie Dixon-Patterson (Hospital to Home Manager) • Patient Concerns • Safeguarding flow chart in handbook

7. Mealtime Volunteer Role • Key duties: • Make mealtimes more enjoyable and social • Encourage patients to eat and drink plus • make choices • Ensure patients can access drinks easily • Ensure patients can access food easily • Work as a team

8. Mealtime Volunteer Role • Report to Amanda Malby (Ward Manager) or Maria MacDonald (Ward Sister) on entering ward. • Feeding guidance will be given by the person in charge of mealtimes. • Keep to your agreed days/times, contact us if changes are required. • Follow handbook guidelines • ‘Day to Day Process for a Mealtime Volunteer’. • Important to fill in Logbook • If unsure ask ward staff. • Feel free to ring us if you need to talk. • Don’t forget to claim your expenses, end of month!

9. Mealtime Volunteer Role – Log book • Blue file behind Ward 6 reception desk • Complete sheet after every session • Circle role • Your name • Date • Time of arrival & time of departure • Number of patients interacted with • Comments optional • Important as they demonstrate the important service you provide and help our funders to appreciate the importance • Spelling and grammar not important • No patient names • Sentence or two is fine

10. Mealtime Volunteer Role – Log book • Real examples • Helped one person with lunch. Gave a scone to patient who had no lunch. • Mashed food for lady and gave sandwiches to another who did not want hot food. • Aided with meal 1 patient. Discussed memories of area with 4 others. • Managed to feed a patient who had not eaten for a few days – tempted her with ice cream!

11. Ward Risk Assessment • Key Points • Fire • Leave ward immediately – no assist patients • Infection • Wash hands & use hand jel (see handbook) • entering ward • after physical contact with patient • leaving ward • Dress accordingly (see handbook ) • Green aprons over tabards • No open toe shoes • Remove jewellery • Bare arms up to elbows • Ward staff to advise of potential hazards on wards • Keep cuts and abrasions covered • Do not entre ward if unwell • Slips & trips • Manual Handling • Emotional distress

12. Ward Risk Assessment • Key Points continued • Slips & trips • Report slip hazards immediately • Manual Handling • no moving or lifting of patients • Emotional distress • Support each other • Tell us • Physical threat • Remove yourself from situation immediately and informed staff

13. Professional Behaviour • NHS Professional Behaviour and Etiquette: • Patient comes first • Respectful and positive • Friendly and approachable • Work as part of a team • Challenge lack of respect and poor practice

14. Professional Behaviour • Hospital Mealtime Programme – Protocol: • To make presence known on arrival to nurse in charge • To follow the guidance of the Mealtime Co-ordinator • To follow ward health and safety guidelines • To follow Age UK policies and procedures • To treat patients with dignity and respect • To facilitate patients independence and choice • To attend NHS mandatory training and Age UK training • To report urgent patient issues/concerns to the nurse in charge