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Accomplishing better CEM with OpenText Exstream

Bentech will support customers upgrading to OpenText Exstream 16 for approximately two years. Contact us for a free consultation on upgrading to OpenText Exstream, or to learn more about how OpenText solutions can help you build an enterprise-wide CEM platform to get the most out of every customer interaction. We are happy to start a conversation.<br>

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Accomplishing better CEM with OpenText Exstream

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  1. Accomplishing better CEM with OpenText Exstream Accomplishing better CEM with OpenText Exstream Customer Experience Management (CEM) has evolved a key point of differentiation in many enterprises today. According to Forrester Research, the customer experience leader has more than five times the year-over-year revenue growth rate of laggards. Meeting customer expectations requires delivering highly personalized customer experiences at each stage of the customer journey. In this blog post, Bentech want to take a glance at the key honors his enterprise-wide CEM software solution brings to your company. What is Customer Experience Management (CEM)? What is Customer Experience Management (CEM)? Gartner defines CEM as “the procedure of designing and reacting to customer interactions to meet or exceed customer expectations, thereby enhancing customer satisfaction, loyalty, and advocacy.” increase. This rather dry definition needs a little more explanation, taking each word in turn. Customers Customers – No customer experience strategy can succeed without a clear understanding of the individual customer. Best of all, the power of her CEM software is the ability to create a single view of the customer to know what their tastes, preferences, and habits are. Experience Experience – You need to understand that the customer experience is as much emotional as it is logical. The customer experience you provide must be an 'experience'. It's not just a well-crafted series of customer interactions.

  2. Management Management – A successful customer experience strategy focuses on the entire customer journey. It brings together sales, marketing, support, and customer service so they can work together, share information, and create a consistent, unified customer experience for each customer. How can OpenText solutions help you manage your customer experience better? Take a look at OpenText Exstream. Better CEM with OpenText Exstream Better CEM with OpenText Exstream OpenText Exstream is a new solution pack from OpenText. This bundle combines a set of different components, including his former OpenText StreamServe/CCE, his acquisition of HP Exstream, and his acquisition of PowerDocs . Powerdocs was unique in that it was his web-based SaaS document generation solution built from Salesforce's Customer Relationship Management (CRM) product, while Exstream and StreamServe/CCE solutions happened to be very similar. After the investment of HP Exstream, many HP Exstream and OpenText StreamServe/CCE customers started to wonder what would happen with their solution. Market experts had different visions of what happened next. Either OpenText will phase out one of the products, keep both alive or the two solutions will be merged into one product. The third scenario just happened to be the correct one. OpenText brings together these market-leading customer communication systems systems into a single platform, enabling the delivery of integrated, interactive, automated communications that support the evolution from CCM to holistic customer experience management. created a solution. This also meant another name change. Fortunately, both StreamServe/CCE and Exstream customers can now upgrade to OpenText Exstream 16. customer communication Today, OpenText Exstream is a powerful Anywhere Customer Communications Management (CCM) platform, so you can engage everywhere, integrate anywhere, and deploy anywhere for a more connected customer journey. Here are some of the key benefits you'll get by upgrading to Exstream 16.

  3. •New document creation, editing, and processing options using the OpenText Exstream solution pack. •Automatic upgrade of Design Center projects and StoryTeller templates •Existing content is stored through Common Asset Service (CAS) •OpenText Exstream is part of OpenText's portfolio of solutions comprising all major CEM solutions. Bentech Bentech will support customers upgrading to OpenText Exstream 16 for approximately two years. Contact us Contact us for a free consultation on upgrading to OpenText Exstream, or to learn more about how OpenText solutions can help you build an enterprise-wide CEM platform to get the most out of every customer interaction. We are happy to start a conversation.

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