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Journey to Excellence

Journey to Excellence. Albert Lea Medical Center – Mayo Health System Minnesota Council for Quality May 18, 2010. From here…. To here…. ALMC locations…. Fountain Centers. Minnesota Council for Quality & Baldrige. Why MCQ & Baldrige – CEO’s Perspective.

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Journey to Excellence

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  1. Journey to Excellence Albert Lea Medical Center – Mayo Health System Minnesota Council for Quality May 18, 2010

  2. From here…

  3. To here…

  4. ALMC locations… Fountain Centers

  5. Minnesota Council for Quality & Baldrige

  6. Why MCQ & Baldrige – CEO’s Perspective • We are continuously aligning the day to day work with the overall core value of meeting the needs of the patient • We now plan the work in line with planning the budget • We actually use the data to make decisions • We have engaged the frontline in continuous improvement

  7. ALMC’s Progress

  8. We knew we had to get moving…

  9. What we will share today… • Most significant progress as a result of using the Baldrige Criteria for performance excellence • ALMC Best practices • Opportunities for Improvement • Most significant learning(s) as leaders

  10. Category 1: Leadership & Governance • Most significant progress • Best Practice • OFI’s • Learnings

  11. Category 2: Strategic Planning/Deployment • Most significant progress • Best Practice • OFI’s • Learnings Albert Lea Medical Center Albert Lea, MN

  12. Category 3: Customer Focus • Most significant progress • Best Practice • OFI’s • Learnings

  13. Category 4: Measurement, Analysis & Knowledge Management 4.1 Data Selection, Management & Analysis 4.2 Hardware/Software • Most significant progress • Best Practice • OFI’s • Learnings

  14. Category 5: Workforce Focus

  15. Category 6: Process Management Start Process & Work Design • Most significant progress • Best Practice • OFI’s • Learnings Hand off to PP

  16. Baldrige Criteria The needs of the patient come first Mission & Vision Mission & Vision Highest Quality & Safety

  17. Baldrige Criteria The needs of the patient come first Mission & Vision Safety Mission & Vision Highest Quality & Safety

  18. Baldrige Criteria Safety Service Mission & Vision The needs of the patient come first Mission & Vision Highest Quality & Safety

  19. Baldrige Criteria for Performance Excellence ALMC Plan Focus on Quality & Safety ALMCDashboard Baldrige Criteria for Performance Excellence Baldrige Criteria for Performance Excellence Safety Service Every patient Every Day Quality Outcomes

  20. Results that have significantly improved because of alignment of the strategic and tactical plans with the daily work: • Patient Satisfaction Results • Management of patients coming to the ED with heart attacks • Management of patients with Chronic disease – specifically Diabetes

  21. Patient Satisfaction Results

  22. STEMI Results = Good Goal

  23. Diabetes Results Goal = 28%

  24. What’s next: • Prioritize OFI’s from 2009/2010 Feedback • Continue to refine the alignment of the work with the primary value of meeting the needs of the patient • 4th Application – 1st Qtr 2011

  25. Closing thoughts… “It is not enough to do your best; you must know what to do, and then do your best.” W. Edward Deming

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