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211 Saskatchewan United Ways Meeting June 3 rd , 2006

211 Saskatchewan United Ways Meeting June 3 rd , 2006. What is 211 Saskatchewan Update United Way of Canada – Centraide Canada Discussion and Next Steps. 211. Agenda. What is 211 ?. Quick, easy link to community services: to get help to give help. What is 211 ?.

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211 Saskatchewan United Ways Meeting June 3 rd , 2006

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  1. 211 Saskatchewan United Ways Meeting June 3rd, 2006

  2. What is 211 Saskatchewan Update United Way of Canada – Centraide Canada Discussion and Next Steps 211 Agenda

  3. What is 211? • Quick, easy link to community services: • to get help • to give help

  4. What is 211? • Comprehensive database • Up to 24/7 • Trained I&R specialists

  5. Why 211? • Maze of services hard to navigate • One entry point to find and give help • Easy to remember

  6. Why 211? (cont’d) • Infuses public consciousness • Enhances access to services

  7. History United States • Atlanta 1997 • 38 States • 55% of Americans (165 Million) • Cost Benefit $1.1 Billion over next 10 years

  8. History • Canada • Partnership between United Way of Canada-Centraide Canada, Inform Canada, United Way of Greater Toronto and Community Information Toronto • Application to CRTC 2000 • Approval 2001 • Toronto Launch Spring 2001

  9. 1st Canadian Sites • Toronto 2002 • Assisted nearly 1 million callers • Edmonton 2004 • 98% of callers say they would call again • Calgary 2005 • 20,000 callers first six months

  10. Other Canadian Communities • South Georgian Bay and Niagara Regions • British Columbia • Nova Scotia • Quebec City • Manitoba

  11. 211 Components • Governance and structure • Stakeholder relationships

  12. 211 Component • Database • Call/contact center • Staffing and training • Technical

  13. 211 Components Fund raising • Development • Ongoing Marketing • Promotion/education • Launch • Ongoing

  14. Saskatchewan Update • 2003 Community Stakeholder Meeting • 2004 United Way of Saskatoon & United Way of Regina • Situational Analysis • Improved Access & Ease of Access • More Appropriate referrals • Majority wanted to be part of future planning

  15. Saskatchewan Update • 2005 Deloitte Feasibility Study Commissioned • Objectives • To define an optimal operating model • Build a business case including cost/benefit analysis • Create a road map to implementation

  16. Saskatchewan Update • Deloitte results • Benefits outweigh the cost • Annual benefits from a low of $2.7 million to a high of $15.6 million • Save $1 million in agency time spent responding to misdirected calls

  17. To provide additional analysis, a range of annual benefits was calculated. The total annual benefits range from $2.7 to 15.6 million All figures in $ Millions

  18. The one-time costs to launch a provincial 211 system are $173,250 not including the cost of staff to implement the launch • One-time costs total $173,250 under the high estimates primarily consist of physical infrastructure investments and technology purchases such as computer equipment, telecom equipment, etc. • Staffing costs in the first year range from $238,000 to $301,000. • Total first year costs total $406,940 to $554,550. • The total costs can be lowered to $104,500 under careful management and soliciting the community for donations in-kind

  19. Saskatchewan Update • Results so far shared with • Provincial government ministers/mlas • Provincial 911 Board • PVSI • Senior staff at SaskTel • United Ways in Saskatchewan

  20. Next Steps.. • 211 Champions • Resources dedicated over the next 6 months • United Ways leadership • Letters of Support • Local community conversations • Local governments

  21. Discussion…

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